Unusual network activity (2024)

Table of Contents
General problems The network runs slow; processes fail; users cannot access servers or other devices Duplicate IP addresses Duplicate IP addresses in a DHCP network The switch has been configured for DHCP/Bootp operation, but has not received a DHCP or Bootp reply 802.1Q Prioritization problems Ports configured for non-default prioritization (level 1 to 7) are not performing the specified action Addressing ACL problems ACLs are properly configured and assigned to VLANs, but the switch is not using the ACLs to filter IP layer 3 packets The switch does not allow management access from a device on the same VLAN Error (Invalid input) when entering an IP address Apparent failure to log all "deny" matches The switch does not allow any routed access from a specific host, group of hosts, or subnet The switch is not performing routing functions on a VLAN Routing through a gateway on the switch fails IGMP-related problems IP multicast (IGMP) traffic that is directed by IGMP does not reach IGMP hosts or a multicast router connected to a port IP multicast traffic floods out all ports; IGMP does not appear to filter traffic LACP-related problems Unable to enable LACP on a port with the interface <port-number> lacp command Port-based access control (802.1X)-related problems The switch does not receive a response to RADIUS authentication requests The switch does not authenticate a client even though the RADIUS server is properly configured and providing a response to the authentication request During RADIUS-authenticated client sessions, access to a VLAN on the port used for the client sessions is lost The switch appears to be properly configured as a supplicant, but cannot gain access to the intended authenticator port on the switch to which it is connected The supplicant statistics listing shows multiple ports with the same authenticator MAC address The show port-access authenticator <port-list> command shows one or more ports remain open after they have been configured with control unauthorized RADIUS server fails to respond to a request for service, even though the server's IP address is correctly configured in the switch The authorized MAC address on a port that is configured for both 802.1X and port security either changes or is re-acquired after execution of aaa port-access authenticator <port-list> initialize A trunked port configured for 802.1X is blocked QoS-related problems Loss of communication when using VLAN-tagged traffic Radius-related problems The switch does not receive a response to RADIUS authentication requests RADIUS server fails to respond to a request for service, even though the server's IP address is correctly configured in the switch MSTP and fast-uplink problems Broadcast storms appearing in the network STP blocks a link in a VLAN even though there are no redundant links in that VLAN Fast-uplink troubleshooting SSH-related problems Switch access refused to a client Executing IP SSH does not enable SSH on the switch Switch does not detect a client's public key that does appear in the switch's public key file (show ip client-public-key) An attempt to copy a client public-key file into the switch has failed and the switch lists one of the following messages Client ceases to respond ("hangs") during connection phase TACACS-related problems Event Log All users are locked out of access to the switch No communication between the switch and the TACACS+ server application Access is denied even though the username/password pair is correct Unknown users allowed to login to the switch System allows fewer login attempts than specified in the switch configuration TimeP, SNTP, or Gateway problems The switch cannot find the time server or the configured gateway VLAN-related problems Monitor port None of the devices assigned to one or more VLANs on an 802.1Q-compliant switch are being recognized Link configured for multiple VLANs does not support traffic for one or more VLANs Duplicate MAC addresses across VLANs Fan failure

Network activity that fails to meet accepted norms may indicate a hardware problem with one or more of the network components, possibly including the switch. Such problems can also be caused by a network loop or simply too much traffic for the network as it is currently designed and implemented. Unusual network activity is usually indicated by the LEDs on the front of the switch or measured with the switchconsole interface or with a network management tool such as HPE PCM+. For information on using LEDs to identify unusual network activity, see the installation guide you received with the switch.

A topology loop can also cause excessive network activity. The Event Log "FFI" messages can be indicative of this type of problem.

General problems

The network runs slow; processes fail; users cannot access servers or other devices

Broadcast storms may be occurring in the network. These may be caused by redundant links between nodes.

  • If you are configuring a port trunk, finish configuring the ports in the trunk before connecting the related cables. Otherwise you may inadvertently create a number of redundant links (that is, topology loops) that will cause broadcast storms.

  • Turn on STP to block redundant links

  • Check for FFI messages in the Event Log

Duplicate IP addresses

This is indicated by this Event Log message:

ip: Invalid ARP source: IP address on IP address

where both instances of IP address are the same address, indicating that the switch's IP address has been duplicated somewhere on the network.

Duplicate IP addresses in a DHCP network

If you use a DHCP server to assign IP addresses in your network, and you find a device with a valid IP address that does not appear to communicate properly with the server or other devices, a duplicate IP address may have been issued by the server. This can occur if a client has not released a DHCP-assigned IP address after the intended expiration time and the server "leases" the address to another device. This can also happen, For example, if the server is first configured to issue IP addresses with an unlimited duration, and then is subsequently configured to issue IP addresses that will expire after a limited duration. One solution is to configure "reservations" in the DHCP server for specific IP addresses to be assigned to devices having specific MAC addresses. For more information, see the documentation for the DHCP server.

One indication of a duplicate IP address in a DHCP network is this Event Log message:

ip: Invalid ARP source: <IP-address> on <IP-address>

where both instances of IP-address are the same address, indicating that the IP address has been duplicated somewhere on the network.

The switch has been configured for DHCP/Bootp operation, but has not received a DHCP or Bootp reply

When the switch is first configured for DHCP/Bootp operation, or if it is rebooted with this configuration, it immediately begins sending request packets on the network. If the switch does not receive a reply to its DHCP/Bootp requests, it continues to periodically send request packets, but with decreasing frequency. Thus, if a DHCP or Bootp server is not available or accessible to the switch when DHCP/Bootp is first configured, the switch may not immediately receive the desired configuration.

After verifying that the server has become accessible to the switch, reboot the switch to re-start the process.

802.1Q Prioritization problems

Ports configured for non-default prioritization (level 1 to 7) are not performing the specified action

If the ports were placed in a trunk group after being configured for non-default prioritization, the priority setting was automatically reset to zero (the default). Ports in a trunk group operate only at the default priority setting.

Addressing ACL problems

ACLs are properly configured and assigned to VLANs, but the switch is not using the ACLs to filter IP layer 3 packets

  1. The switch may be running with IP routing disabled. To ensure that IP routing is enabled, execute show running and look for the IP routing statement in the resulting listing. For Example:

    Indication that routing is enabled

    HP Switch(config)# show runningRunning configuration:; J9091A Configuration Editor; Created on release #XX.15.06hostname " HPswitch "ip default-gateway 10.33.248.1ip routing Unusual network activity (1)logging 10.28.227.2snmp-server community "public" Unrestrictedip access-list extended "Controls for VLAN 20"permit tcp 0.0.0.0 255.255.255.255 10.10.20.98 0.0.0.0 eq 80permit tcp 0.0.0.0 255.255.255.255 10.10.20.21 0.0.0.0 eq 80deny tcp 0.0.0.0 255.255.255.255 10.10.20.1 0.0.0.255 eq 80deny tcp 10.10.20.1? 0.0.0.0 10.10.10.100 0.0.0.0 eq 20 logdeny tcp 10.10.20.20 0.0.0.0 10.10.10.100 0.0.0.0 eq 20 logdeny tcp 10.10.20.43 0.0.0.0 10.10.10.100 0.0.0.0 eq 20 logpermit ip 10.10.20.1 0.0.0.255 10.10.10.100 0.0.0.0deny ip 10.10.30.1 0.0.0.255 10.10.10.100 0.0.0.0permit ip 10.10.30.1 0.0.0.255 10.10.10.1 0.0.0.255exit

    Indicates that routing is enabled, a requirement for ACL operation. (There is an exception. Refer to the Note, below.)

    Unusual network activity (3)

    NOTE: If an ACL assigned to a VLAN includes an ACE referencing an IP address on the switch itself as a packet source or destination, the ACE screens traffic to or from this switch address regardless of whether IP routing is enabled. This is a security measure designed to help protect the switch from unauthorized management access.

    If you need to configure IP routing, execute the ip routing command.

  2. ACL filtering on the switches applies only to routed packets and packets having a destination IP address (DA) on the switch itself.

    Also, the switch applies assigned ACLs only at the point where traffic enters or leaves the switch on a VLAN. Ensure that you have correctly applied your ACLs ("in" and/or "out") to the appropriate VLANs.

The switch does not allow management access from a device on the same VLAN

The implicit deny any function that the switch automatically applies as the last entry in any ACL always blocks packets having the same DA as the switch's IP address on the same VLAN. That is, bridged packets with the switch itself as the destination are blocked as a security measure.

To preempt this action, edit the ACL to include an ACE that permits access to the switch's DA on that VLAN from the management device.

Error (Invalid input) when entering an IP address

When using the "host" option in the Command syntax, ensure that you are not including a mask in either dotted decimal or CIDR format. Using the "host" option implies a specific host device and therefore does not permit any mask entry.

Correctly and incorrectly specifying a single host

Switch(config)# access-list 6 permit host 10.28.100.100 Unusual network activity (4)Switch(config)# access-list 6 permit host 10.28.100.100 255.255.255.255 Unusual network activity (5)Invalid input: 255.255.255.255Switch(config)# access-list 6 permit host 10.28.100.100/32 Unusual network activity (6)Invalid input: 10.28.100.100/32

Correct.

Incorrect. No mask needed to specify a single host.

Incorrect. No mask needed to specify a single host.

Apparent failure to log all "deny" matches

Where the log statement is included in multiple ACEs configured with a "deny" option, a large volume of "deny" matches generating logging messages in a short period of time can impact switch performance. If it appears that the switch is not consistently logging all "deny" matches, try reducing the number of logging actions by removing the log statement from some ACEs configured with the "deny" action.

The switch does not allow any routed access from a specific host, group of hosts, or subnet

The implicit deny any function that the switch automatically applies as the last entry in any ACL may be blocking all access by devices not specifically permitted by an entry in an ACL affecting those sources. If you are using the ACL to block specific hosts, a group of hosts, or a subnet, but want to allow any access not specifically permitted, insert permit any as the last explicit entry in the ACL.

The switch is not performing routing functions on a VLAN

Two possible causes of this problem are:

  • Routing is not enabled. If show running indicates that routing is not enabled, use the ip routing command to enable routing.

  • An ACL may be blocking access to the VLAN (on a switch covered in this guide). Ensure that the switch's IP address on the VLAN is not blocked by one of the ACE entries in an ACL applied to that VLAN. A common mistake is to either not explicitly permit the switch's IP address as a DA or to use a wildcard ACL mask in a deny statement that happens to include the switch's IP address. For an Example: of this problem, see section "General ACL Operating Notes" in the "Access Control Lists (ACLs)" of the latest access security guide for your switch.

Routing through a gateway on the switch fails

Configuring a "deny" ACE that includes a gateway address can block traffic attempting to use the gateway as a next-hop.

Configuring ACL "101" (ACE blocking an entire subnet) and applying it outbound on VLAN 1 in Inadvertently blocking a gateway includes the router gateway (10.0.8.1) needed by devices on other networks. This can prevent the switch from sending ARP and other routing messages to the gateway router to support traffic from authorized remote networks.

In Inadvertently blocking a gateway, this ACE (see data in bold below) denies access to the 10 Net's 10.0.8.1 router gateway needed by the 20 Net (Subnet mask is 255.255.255.0).

ACE blocking an entire subnet

HP Switch(config)# access-list configip access-list extended "101" deny ip 0.0.0.0 255.255.255.255 10.0.8.30 0.0.0.255 permit ip 0.0.0.0 255.255.255.255 0.0.0.00 255.255.255.255 exit

Inadvertently blocking a gateway

Unusual network activity (10)

To avoid inadvertently blocking the remote gateway for authorized traffic from another network (such as the 20 Net in this Example:):

  1. Configure an ACE that specifically permits authorized traffic from the remote network.

  2. Configure narrowly defined ACEs to block unwanted IP traffic that would otherwise use the gateway; such ACEs might deny traffic for a particular application, particular hosts, or an entire subnet.

  3. Configure a "permit any" ACE to specifically allow any IP traffic to move through the gateway.

Local gateway case

If you use the switch as a gateway for traffic you want routed between subnets, use these general steps to avoid blocking the gateway for authorized applications:

  1. Configure gateway security first for routing with specific permit and deny statements.

  2. Permit authorized traffic.

  3. Deny any unauthorized traffic that you have not already denied in step Step 1.

IGMP-related problems

IP multicast (IGMP) traffic that is directed by IGMP does not reach IGMP hosts or a multicast router connected to a port

IGMP must be enabled on the switch and the affected port must be configured for "Auto" or "Forward" operation.

IP multicast traffic floods out all ports; IGMP does not appear to filter traffic

The IGMP feature does not operate if the switch or VLAN does not have an IP address configured manually or obtained through DHCP/Bootp. To verify whether an IP address is configured for the switch or VLAN, do one of the following:

  • Try using the WebAgent: If you can access the WebAgent, then an IP address is configured.

  • Try to telnet to the switch console: If you can Telnet to the switch, an IP address is configured.

  • Use the switch console interface: From the Main Menu, check the Management Address Information screen by clicking on:

    1. Status and Counters

    2. Switch Management Address Information

LACP-related problems

Unable to enable LACP on a port with the interface <port-number> lacp command

In this case, the switch displays the following message:

Operation is not allowed for a trunked port.

You cannot enable LACP on a port while it is configured as a static Trunk port. To enable LACP on a static-trunked port:

  1. Use the no trunk <port-number> command to disable the static trunk assignment.

  2. Execute interface <port-number> lacp.

Unusual network activity (11)

CAUTION: Removing a port from a trunk without first disabling the port can create a traffic loop that can slow down or halt your network. Before removing a port from a trunk, Hewlett Packard Enterprise recommends that you either disable the port or disconnect it from the LAN.

Port-based access control (802.1X)-related problems

Unusual network activity (12)

NOTE: To list the 802.1X port-access Event Log messages stored on the switch, use show log 802.

See also Radius-related problems.

The switch does not receive a response to RADIUS authentication requests

In this case, the switch attempts authentication using the secondary method configured for the type of access you are using (console, Telnet, or SSH).

There can be several reasons for not receiving a response to an authentication request. Do the following:

  • Use ping to ensure that the switch has access to the configured RADIUS servers.

  • Verify that the switch is using the correct encryption key (RADIUS secret key) for each server.

  • Verify that the switch has the correct IP address for each RADIUS server.

  • Ensure that the radius-server timeout period is long enough for network conditions.

The switch does not authenticate a client even though the RADIUS server is properly configured and providing a response to the authentication request

If the RADIUS server configuration for authenticating the client includes a VLAN assignment, ensure that the VLAN exists as a static VLAN on the switch. See "How 802.1X Authentication Affects VLAN Operation" in the access security guide for your switch.

During RADIUS-authenticated client sessions, access to a VLAN on the port used for the client sessions is lost

If the affected VLAN is configured as untagged on the port, it may be temporarily blocked on that port during an 802.1X session. This is because the switch has temporarily assigned another VLAN as untagged on the port to support the client access, as specified in the response from the RADIUS server. See "How 802.1X Authentication Affects VLAN Operation" in the access security guide for your switch.

The switch appears to be properly configured as a supplicant, but cannot gain access to the intended authenticator port on the switch to which it is connected

If aaa authentication port-access is configured for Local, ensure that you have entered the local login (operator-level) username and password of the authenticator switch into the identity and secret parameters of the supplicant configuration. If instead, you enter the enable (manager-level) username and password, access will be denied.

The supplicant statistics listing shows multiple ports with the same authenticator MAC address

The link to the authenticator may have been moved from one port to another without the supplicant statistics having been cleared from the first port. See "Note on Supplicant Statistics" in the chapter on Port-Based and User-Based Access Control in the access security guide for your switch.

The show port-access authenticator <port-list> command shows one or more ports remain open after they have been configured with control unauthorized

802.1X is not active on the switch. After you execute aaa port-access authenticator active, all ports configured with control unauthorized should be listed as Closed.

Authenticator ports remain "open" until activated

HP Switch(config)# show port-access authenticator e 9 Port Access Authenticator Status Port-access authenticator activated [No] : No Access Authenticator Authenticator Port Status Control State Backend State ---- ------ -------- -------------- -------------- 9 Open Unusual network activity (13) FU Force Auth IdleSwitch(config)# show port-access authenticator activeSwitch(config)# show port-access authenticator e 9 Port Access Authenticator Status Port-access authenticator activated [No] : Yes Access Authenticator Authenticator Port Status Control State Backend State ---- ------ -------- -------------- -------------- 9 Closed FU Force Unauth Idle

Port A9 shows an “Open” status even though Access Control is set to Unauthorized (Force Auth). This is because the port-access authenticator has not yet been activated.

RADIUS server fails to respond to a request for service, even though the server's IP address is correctly configured in the switch

Use show radius to verify that the encryption key (RADIUS secret key) the switch is using is correct for the server being contacted. If the switch has only a global key configured, it either must match the server key or you must configure a server-specific key. If the switch already has a server-specific key assigned to the server's IP address, it overrides the global key and must match the server key.

Displaying encryption keys

HP Switch(config)# show radius Status and Counters - General RADIUS Information Deadtime(min) : 0 Timeout(secs) : 5 Retransmit Attempts : 3 Global Encryption Key : My-Global-Key Dynamic Authorization UDP Port : 3799 Auth Acct DM/ Time Server IP Addr Port Port CoA Window Encryption Key --------------- ---- ---- --- ------ --------------- 10.33.18.119 1812 1813 119-only-key

Also, ensure that the switch port used to access the RADIUS server is not blocked by an 802.1X configuration on that port. For example, show port-access authenticator <port-list> gives you the status for the specified ports. Also, ensure that other factors, such as port security or any 802.1X configuration on the RADIUS server are not blocking the link.

The authorized MAC address on a port that is configured for both 802.1X and port security either changes or is re-acquired after execution of aaa port-access authenticator <port-list> initialize

If the port is force-authorized with aaa port-access authenticator <port-list> control authorized command and port security is enabled on the port, then executing initialize causes the port to clear the learned address and learn a new address from the first packet it receives after you execute initialize.

A trunked port configured for 802.1X is blocked

If you are using RADIUS authentication and the RADIUS server specifies a VLAN for the port, the switch allows authentication, but blocks the port. To eliminate this problem, either remove the port from the trunk or reconfigure the RADIUS server to avoid specifying a VLAN.

QoS-related problems

Loss of communication when using VLAN-tagged traffic

If you cannot communicate with a device in a tagged VLAN environment, ensure that the device either supports VLAN tagged traffic or is connected to a VLAN port that is configured as Untagged.

Radius-related problems

The switch does not receive a response to RADIUS authentication requests

In this case, the switch attempts authentication using the secondary method configured for the type of access you are using (console, Telnet, or SSH).

There can be several reasons for not receiving a response to an authentication request. Do the following:

  • Use ping to ensure that the switch has access to the configured RADIUS server.

  • Verify that the switch is using the correct encryption key for the designated server.

  • Verify that the switch has the correct IP address for the RADIUS server.

  • Ensure that the radius-server timeout period is long enough for network conditions.

  • Verify that the switch is using the same UDP port number as the server.

Unusual network activity (15)

NOTE: Because of an inconsistency between the Windows XP 802.1x supplicant timeout value and the switch default timeout value, which is 5, when adding a backup RADIUS server, set the switch radius-server timeout value to 4. Otherwise, the switch may not failover properly to the backup RADIUS server.

RADIUS server fails to respond to a request for service, even though the server's IP address is correctly configured in the switch

Use show radius to verify that the encryption key the switch is using is correct for the server being contacted. If the switch has only a global key configured, it either must match the server key or you must configure a server-specific key. If the switch already has a server-specific key assigned to the server's IP address, it overrides the global key and must match the server key.

Global and unique encryption keys

Switch(config)# show radius Status and Counters - General RADIUS Information Deadtime(min) : 0 Timeout(secs) : 5 Retransmit Attempts : 3 Global Encryption Key : My-Global-Key Unusual network activity (16) Dynamic Authorization UDP Port : 3799 Auth Acct DM/ Time Server IP Addr Port Port CoA Window Encryption Key --------------- ---- ---- --- ------ --------------- 10.33.18.119 1812 1813 119-only-key Unusual network activity (17)

Global RADIUS Encryption Key

Unique RADIUS Encryption Key for the RADIUS server at 10.33.18.119

MSTP and fast-uplink problems

Unusual network activity (20)

CAUTION: If you enable MSTP, Hewlett Packard Enterprise recommends that you leave the remainder of the MSTP parameter settings at their default values until you have had an opportunity to evaluate MSTP performance in your network. Because incorrect MSTP settings can adversely affect network performance, you should avoid making changes without having a strong understanding of how MSTP operates. To learn the details of MSTP operation, see the IEEE802.1s standard.

Broadcast storms appearing in the network

This can occur when there are physical loops (redundant links) in the topology. Where this exists, you should enable MSTP on all bridging devices in the topology to detect the loop.

STP blocks a link in a VLAN even though there are no redundant links in that VLAN

In 802.1Q-compliant switches, MSTP blocks redundant physical links even if they are in separate VLANs. A solution is to use only one, multiple-VLAN (tagged) link between the devices. Also, if ports are available, you can improve the bandwidth in this situation by using a port trunk. See "Spanning Tree Operation with VLANs" in "Static Virtual LANs (VLANs)" in the advanced traffic management guide for your switch.

Fast-uplink troubleshooting

Some of the problems that can result from incorrect use of fast-uplink MSTP include temporary loops and generation of duplicate packets.

Problem sources can include:

  • Fast-uplink is configured on a switch that is the MSTP root device.

  • Either the Hello Time or the Max Age setting (or both) is too long on one or more switches. Return the Hello Time and Max Age settings to their default values (2 seconds and 20 seconds, respectively, on a switch).

  • A "downlink" port is connected to a switch that is further away (in hop count) from the root device than the switch port on which fast-uplink MSTP is configured.

  • Two edge switches are directly linked to each other with a fast-uplink (Mode = Uplink) connection.

  • Fast uplink is configured on both ends of a link.

  • A switch serving as a backup MSTP root switch has ports configured for fast-uplink MSTP and has become the root device because of a failure in the original root device.

SSH-related problems

Switch access refused to a client

Even though you have placed the client's public key in a text file and copied the file (using the copy tftp pub-key-file command) into the switch, the switch refuses to allow the client to have access. If the source SSH client is an SSHv2 application, the public key may be in the PEM format, which the switch (SSHv1) does not interpret. Check the SSH client application for a utility that can convert the PEM-formatted key into an ASCII-formatted key.

Executing IP SSH does not enable SSH on the switch

The switch does not have a host key. Verify by executing show ip host-public-key. If you see the message

ssh cannot be enabled until a host key is configured (use 'crypto' command).

you need to generate an SSH key pair for the switch. To do so, execute crypto key generate (see "Generating the switch's public and private key pair" in the SSH chapter of the access security guide for your switch.)

Switch does not detect a client's public key that does appear in the switch's public key file (show ip client-public-key)

The client's public key entry in the public key file may be preceded by another entry that does not terminate with a new line (CR). In this case, the switch interprets the next sequential key entry as simply a comment attached to the preceding key entry. Where a public key file has more than one entry, ensure that all entries terminate with a new line (CR). While this is optional for the last entry in the file, not adding a new line to the last entry creates an error potential if you either add another key to the file at a later time or change the order of the keys in the file.

An attempt to copy a client public-key file into the switch has failed and the switch lists one of the following messages

Download failed: overlength key in key file.
Download failed: too many keys in key file.
Download failed: one or more keys is not a valid RSA public key.

The public key file you are trying to download has one of the following problems:

  • A key in the file is too long. The maximum key length is 1024 characters, including spaces. This could also mean that two or more keys are merged together instead of being separated by a <CR> <LF>.

  • There are more than ten public keys in the key file.

  • One or more keys in the file is corrupted or is not a valid rsa public key.

Client ceases to respond ("hangs") during connection phase

The switch does not support data compression in an SSH session. Clients often have compression turned on by default, but then disable it during the negotiation phase. A client that does not recognize the compression-request FAILURE response may fail when attempting to connect. Ensure that compression is turned off before attempting a connection to prevent this problem.

TACACS-related problems

Event Log

When troubleshooting TACACS+ operation, check the switch's Event Log for indications of problem areas.

All users are locked out of access to the switch

If the switch is functioning properly, but no username/password pairs result in console or Telnet access to the switch, the problem may be caused by how the TACACS+ server and/or the switch are configured. Use one of the following methods to recover:

  • Access the TACACS+ server application and adjust or remove the configuration parameters controlling access to the switch.

  • If the above method does not work, try eliminating configuration changes in the switch that have not been saved to flash (boot-up configuration) by causing the switch to reboot from the boot-up configuration (which includes only the configuration changes made prior to the last write memory command.) If you did not use write memory to save the authentication configuration to flash, pressing the Reset button reboots the switch with the boot-up configuration.

  • Disconnect the switch from network access to any TACACS+ servers and then log in to the switch using either Telnet or direct console port access. Because the switch cannot access a TACACS+ server, it defaults to local authentication. You can then use the switch's local Operator or Manager username/password pair to log on.

  • As a last resort, use the Clear/Reset button combination to reset the switch to its factory default boot-up configuration. Taking this step means you will have to reconfigure the switch to return it to operation in your network.

No communication between the switch and the TACACS+ server application

If the switch can access the server device (that is, it can ping the server), a configuration error may be the problem. Some possibilities include:

  • The server IP address configured with the switch's tacacs-server host command may not be correct. (Use the switch's show tacacs-server command to list the TACACS+ server IP address.)

  • The encryption key configured in the server does not match the encryption key configured in the switch (by using the tacacs-server key command). Verify the key in the server and compare it to the key configured in the switch. (Use show tacacs-server to list the global key. Use show config or show config running to list any server-specific keys.)

  • The accessible TACACS+ servers are not configured to provide service to the switch.

Access is denied even though the username/password pair is correct

Some reasons for denial include the following parameters controlled by your TACACS+ server application:

  • The account has expired.

  • The access attempt is through a port that is not allowed for the account.

  • The time quota for the account has been exhausted.

  • The time credit for the account has expired.

  • The access attempt is outside of the time frame allowed for the account.

  • The allowed number of concurrent logins for the account has been exceeded.

For more help, see the documentation provided with your TACACS+ server application.

Unknown users allowed to login to the switch

Your TACACS+ application may be configured to allow access to unknown users by assigning them the privileges included in a default user profile. See the documentation provided with your TACACS+ server application.

System allows fewer login attempts than specified in the switch configuration

Your TACACS+ server application may be configured to allow fewer login attempts than you have configured in the switch with the aaa authentication num-attempts command.

TimeP, SNTP, or Gateway problems

The switch cannot find the time server or the configured gateway

TimeP, SNTP, and Gateway access are through the primary VLAN, which in the default configuration is the DEFAULT_VLAN. If the primary VLAN has been moved to another VLAN, it may be disabled or does not have ports assigned to it.

VLAN-related problems

Monitor port

When using the monitor port in a multiple-VLAN environment, the switch handles broadcast, multicast, and unicast traffic output from the monitor port as follows:

  • If the monitor port is configured for tagged VLAN operation on the same VLAN as the traffic from monitored ports, the traffic output from the monitor port carries the same VLAN tag.

  • If the monitor port is configured for untagged VLAN operation on the same VLAN as the traffic from the monitored ports, the traffic output from the monitor port is untagged.

  • If the monitor port is not a member of the same VLAN as the traffic from the monitored ports, traffic from the monitored ports does not go out the monitor port.

None of the devices assigned to one or more VLANs on an 802.1Q-compliant switch are being recognized

If multiple VLANs are being used on ports connecting 802.1Q-compliant devices, inconsistent VLAN IDs may have been assigned to one or more VLANs. For a given VLAN, the same VLAN ID must be used on all connected 802.1Q-compliant devices.

Link configured for multiple VLANs does not support traffic for one or more VLANs

One or more VLANs may not be properly configured as "Tagged" or "Untagged." A VLAN assigned to a port connecting two 802.1Q-compliant devices must be configured the same on both ports. For example, VLAN_1 and VLAN_2 use the same link between switch "X" and switch "Y," as shown in Example: of correct VLAN port assignments on a link.

Example: of correct VLAN port assignments on a link

Unusual network activity (21)

  • If VLAN_1 (VID=1) is configured as "Untagged" on port 3 on switch "X," it must also be configured as "Untagged" on port 7 on switch "Y." Make sure that the VLAN ID (VID) is the same on both switches.

  • Similarly, if VLAN_2 (VID=2) is configured as "Tagged" on the link port on switch "A," it must also be configured as "Tagged" on the link port on switch "B." Make sure that the VLAN ID (VID) is the same on both switches.

Duplicate MAC addresses across VLANs

The switches operate with multiple forwarding databases. Thus, duplicate MAC addresses occurring on different VLANs can appear where a device having one MAC address is a member of more than one 802.1Q VLAN, and the switch port to which the device is linked is using VLANs (instead of MSTP or trunking) to establish redundant links to another switch. If the other device sends traffic over multiple VLANs, its MAC address consistently appears in multiple VLANs on the switch port to which it is linked.

Be aware that attempting to create redundant paths through the use of VLANs causes problems with some switches. One symptom is that a duplicate MAC address appears in the Port Address Table of one port and then later appears on another port. While the switches have multiple forwarding databases and thus do not have this problem, some switches with a single forwarding database for all VLANs may produce the impression that a connected device is moving among ports because packets with the same MAC address but different VLANs are received on different ports. You can avoid this problem by creating redundant paths using port trunks or spanning tree.

Example: of duplicate MAC address

Unusual network activity (22)

Fan failure

When two or more fans fail, a two-minute timer starts. After two minutes, the switch is powered down and must be rebooted to restart it. This protects the switch from possible overheating.

Hewlett Packard Enterprise recommends that you replace a failed fan tray assembly within one minute of removing it.

Unusual network activity (2024)
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