Understanding Zelle® for Small Business | Republic Bank of Chicago (2024)

Money transfer apps are a popular way of sending and receiving payments as a small business today, and one of the most commonly used apps is Zelle. One of the benefits of using Zelle is that you can either download it through its independent app or through your banking app, as more than 1,700 banking apps offer Zelle through their services.

Apps like Zelle make it easier for business owners, vendors, suppliers, etc. to send money back and forth without any extra hassle, fees, or long wait times. Here are a few things you should know about Zelle and how it can be used in your small business.

The Basics of Zelle for Small Business

Zelle functions like any money transfer app that allows people to quickly send payments to friends and family, but also to vendors, clients, or partners. You can also accept payments through Zelle as a small business. However, not all financial institutions support business account use. In order to use Zelle for business transactions, you need to open a business bank account through an institution that does offer this. Many of the major banks support Zelle for business use. You can also often use Zelle for business through your smaller local bank’s mobile app.

To get started, you and your customers/clients must set up Zelle on your phone or through online banking. It doesn’t matter if your customers have a bank account with the same institution as you, they only need to have an account with a bank that supports Zelle. Customers can also download the Zelle app independently and link their debit card information.

From there, you provide the customer with your Zelle business information, including a phone number or email address. They will use your contact information to send a payment directly to your account and you will be notified when the payment has been received. This also applies to outgoing payments from your business being sent to other businesses.

The great thing about using Zelle is it generally won’t cost you any fees. Zelle itself does not charge any fees for business transactions, and most banks don’t either. However, banks that offer Zelle often have transaction limits, some being within 24 hours, over a week span, per month, or per transaction. If using the Zelle app independently, users can send up to $500 per week. Zelle also does not charge fees for making instant transfers into your bank account, unlike competitors like Venmo, PayPal, and CashApp.

The Benefits of Using Zelle

Using Zelle makes sending and receiving payments easy. It gives you an additional way to accept payments without a point-of-sale system and doesn’t require you or customers to provide sensitive account details like credit card numbers or bank information.

Zelle also allows you to make and accept payments quickly and efficiently. The money sent through Zelle is transferred directly between bank accounts and usually deposits into the receiving account in minutes. You can then immediately transfer that money into your linked bank account.

There are a few things to keep in mind when using Zelle for business—the app does not support credit cards, so you must use a debit card or direct bank account. There is also no purchase protection on payments made using Zelle, and payments cannot be canceled if they are sent to the wrong person or business. For this reason it’s important to verify correct contact information and make payments carefully, especially large payments.

Talk to the Experts!

Many banks offer Zelle services through their app, and as mentioned, even some small local banks offer it as well. Institutions like Republic Bank of Chicago have representatives at the ready to help you learn more about using Zelle and get your business up and running in the app. If you have more questions about Zelle for Business, reach out to us at 800-526-9127 to get started.

Understanding Zelle® for Small Business | Republic Bank of Chicago (2024)

FAQs

Why won't Zelle let me send money to small business? ›

The Zelle® app is only available for use by consumers whose US financial institution does not offer Zelle® to its customers. To send money to an eligible small business, both parties must be enrolled with Zelle® directly through their financial institution's online or mobile banking experience.

How to use Zelle with Republic bank? ›

How To Send Money
  1. Log in to Republic Bank's Online & Mobile Banking4 and click on “Send Money with Zelle®” and select “Send.”
  2. Choose a contact, or add their U.S. mobile number or email address.
  3. Add the amount and an optional note, then send.

What is the difference between Zelle and Zelle business? ›

The main difference between using Zelle for business transactions and personal transactions is that personal transactions are free; business transactions may have fees imposed by one or both banks involved in the transfer of funds.

Why not to use Zelle for business? ›

For Zelle, both you and your customer must be affiliated with a bank or credit union that offers the service. Additionally, you will need to be enrolled through your business account's mobile banking app. Peer-to-peer Zelle and Venmo are not built for business use.

What is the limit for Zelle for small business? ›

As a small business client, you may be able to send up to $15,000 per day with Zelle®.

Why is my Zelle payment not going through? ›

If you are sending a payment and an error occurred:

There may be an issue with the email address or mobile number they have enrolled with Zelle®. You may verify with the Recipient they have fully enrolled with the email address or mobile number you are trying to send money, and have opted into receive notification.

Which banks offer Zelle for business accounts? ›

Who can use Zelle for business?
  • Bank of America.
  • BMO Harris.
  • Chase.
  • Citibank.
  • Huntington.
  • PNC.
  • TD Bank.
  • Truist.
Feb 22, 2024

What banks do not use Zelle? ›

Some notable financial institutions that NerdWallet has reviewed and that don't participate directly in the Zelle network include Alliant Credit Union, American Express, Barclays, Connexus Credit Union, LendingClub Bank, Marcus by Goldman Sachs, Pentagon Federal Credit Union, SoFi and Synchrony Bank.

How much money can you receive through Zelle? ›

If your bank or credit union does not yet offer Zelle®, your weekly send limit is $500 and your weekly receive limit is $5,000 in the Zelle® app. Please note that you cannot request to increase or decrease your limits.

Why is Zelle asking for 300 dollars? ›

Business account scam

After the scammer tells you they want an item, you receive an email that looks like it's from Zelle, saying the “buyer” paid with a business account and to access the payment, you must also upgrade to a Zelle business account—for $300.

How do I set up Zelle for my business? ›

How to set up a Zelle business account
  1. Verify that you have an eligible bank account. You will need, at minimum, a qualified business checking account and debit card (a credit card is not accepted). ...
  2. Link an email and phone number. ...
  3. Get your customer's information.

Do business accounts need email for Zelle? ›

Zelle uses the Zelle Network to transfer money from over 400 member banks and credit unions. Enrollment to the Zelle app is easy. Just check your bank's mobile banking app or website to see if you have an eligible bank account. You'll need an email address and U.S. mobile number to create a Zelle business account.

Does Zelle charge a fee for a business account? ›

Zelle, much like its competitors, does not charge a fee to accommodate businesses that need its features. However, like many of its competitors, they were never intended for commercial use, as they lack several business-specific features and capabilities.

Why is Zelle asking me to upgrade to a business account? ›

Fake account upgrade emails pretending to be from Zelle®

Remember, no one can upgrade your account because there are NO upgrades! If you receive a fake email pretending to be from Zelle® do not click any of the links and report the message as suspicious to your email provider.

Is Venmo or Zelle better for business? ›

Venmo's higher transfer limits make it better suited for larger businesses than Zelle. But the downside with both of these payment platforms is that in either case, you are sacrificing something.

Can you send a Zelle payment to a business? ›

Only send money to small businesses you trust, and always ensure you have the correct email address or U.S. mobile number for the business you're trying to send money to. How do I know which small businesses I can pay with Zelle®? The easiest way to find out is to simply ask the business if they accept Zelle®.

What banks allow Zelle for business accounts? ›

Who can use Zelle for business?
  • Bank of America.
  • BMO Harris.
  • Chase.
  • Citibank.
  • Huntington.
  • PNC.
  • TD Bank.
  • Truist.
Feb 22, 2024

Why is my Zelle restricted? ›

Zelle suspends accounts associated with scams or fraudulent activities to protect users from financial harm. In addition, Zelle prohibits the use of its service for certain businesses classified as “high-risk” trades.

Can a small business use Zelle for payroll? ›

Utilizing Zelle to pay workers or freelancers may not be the best idea for payroll activities, as it could lead to taxation issues and lots of paperwork. Businesses should opt for a dedicated payroll service that will facilitate precision record-keeping while also complying with tax laws.

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