When you’re managing a business, it’s crucial to know where funds are (and when you can expect them). That’s why HoneyBook payment statuses update in real time, making payment reminders, thank you's, and keeping track of your financial health easier than ever.
Still need to connect your bank account to HoneyBook? Learn how here.
There are a number of different payment statuses that can appear in your files and under your Payments tab—read on for the definitions!
Payment due date is scheduled for any date after the present date, and the client has not yet made payment.
Payment due date is scheduled for the present date, and the client has not yet made payment.
Cha-ching—your client made payment!
If your client paid through HoneyBook, an estimated deposit date will be listed under the status. In general, payments made by credit card take about 2-3 business days to process, while those made by bank transfer can take 7-8.
Still need to connect your bank account to HoneyBook? Learn how here.
If you marked the payment as paid (client paid outside of HoneyBook), no estimated deposit date will be listed.
The client has not made payment and the due date has passed. If you haven't already done so, you may wish to send your client a payment reminder.
The client's payment failed.
📣 Note
If a payment fails, the client will be notified over email. The client will need to access the payment and attempt the charge again.
A refund was initiated for the payment and the funds are in the process of posting to the client's original payment method.
✅ Tip
Your client should see any refund in their account within 3-10 business days for credit card refunds and 7-14 business days for ACH refunds.
A refund was initiated for the payment and the funds have posted to the client's original payment method.
A partial amount of the payment has been refunded to the client's original payment method.
The client paid using HoneyBook's bank transfer option and the funds are in the process of clearing their bank account.
Processing payments cannot be refunded, as the funds are waiting to clear the client's account. Once the payment status switches to Paid, you should be able to process a return of the funds if needed.
✅ Tip
Bank transfer payments typically take about 7-8 business days to process. Once the funds clear your client’s account, the payment status will automatically update from Processing to Paid, and you'll receive an email when the client's bank approves the payment.
The payment was canceled—a charge attempt will not occur. This status is specific to recurring invoices.
A dispute has been initiated by the cardholder for the payment.
📚 Tip
If a dispute is filed, important details are sent to your HoneyBook account owner email address. If you still have questions, our Disputes Resolution Team is here to help.
The payment has been applied to the balance of an open client dispute. This status is NOT visible to your clients—only you, so that you can easily keep tabs on your payments. This status does NOT indicate that the payment was disputed.
📚 Tip
Additional details are sent to your HoneyBook account owner email address for any payments impacted by a dispute. If you still have questions, our Disputes Resolution Team is here to help.
The payment has been applied to the balance of a closed client dispute, for which the issuing bank ruled in the cardholder's favor. This status is NOT visible to your clients—only you, so that you can easily keep tabs on your payments. This status does NOT indicate that the payment was disputed.
📚 Tip
Additional details are sent to your HoneyBook account owner email address for any payments impacted by a dispute. If you still have questions, our Disputes Resolution Team is here to help.
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to assist!
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