FAQs
How do I reach out to Twilio support? ›
Steps for Contacting Twilio Support
- Ask our Help Center Assistant for help answering your questions.
- Select the right account in the Account Switcher.
- Submit a Support request via your preferred Twilio Support contact channel.
- Monitor and respond to your open support request.
Twilio support's priority and guaranteed response times
| Ticket Priority | Issue Status | Personalized |
| 1 | Business Critical | Within 1 hour (24x7) |
| 2 | Degraded Service | Within 2 business hours |
| 3 | General Issue | Within 3 business hours |
Pay-as-you-go
| Pay-as-you-go Voice pricing | ||
|---|---|---|
| Local calls Create the exact calling experience you need with intelligent APIs to control and monitor calls | $0.0140 / min | $0.0085 / min |
| Toll-Free Calls Calls that are free for customers, making them ideal for your business. | $0.0140 / min | $0.0220 / min |
Twilio queues messages based on the sending rate of a sender or an account. For example a US long code number can send one message segment per second, and a short code may send over 100 message segments per second. Messages can only be queued for 10 hours and then they automatically fail.
Does Twilio have phone support? ›24/7 Live Chat, Phone, and Web Support. We offer 24/7 support for all your mission-critical services with a paid support plan, including messaging, phone, and voice products. Contact the support team anytime via phone, the web, or live chat for immediate help on any day.
What is a Twilio phone number? ›Twilio's virtual phone numbers give you instant access to local, national, mobile, and toll-free phone numbers in over 100 countries for your voice call and messaging applications. Leverage local phone numbers for your customers to call and text, or use your own number.
What are Twilio customer service hours? ›Twilio's Support teams work standard business hours (roughly 9:00 AM to 6:00 PM, Monday through Friday) in multiple countries throughout the Americas, APAC, and EMEA regions.
Is Twilio a good service? ›Twilio customer engagement platform- A great tool
This platform is typically cloud communication based which helps to provide tools for creating solutions for customer engagement via different channels like audio, video, email, and chats.
If you are interested in providing feedback to Twilio on the accessibility of its products for users with disabilities, please contact Twilio's general number at 844-814-4627 or reach out to our Support team.
Who owns Twilio? ›Twilio (TWLO) Ownership Overview
The ownership structure of Twilio (TWLO) stock is a mix of institutional, retail and individual investors. Approximately 41.76% of the company's stock is owned by Institutional Investors, 12.94% is owned by Insiders and 45.30% is owned by Public Companies and Individual Investors.
What is Twilio used for in real life? ›
What is Twilio? Twilio is a customer engagement functionality provider used by developers worldwide to build unique communication features and capabilities like voice, text, chat, video, and email into their applications.
Does Twilio charge for failed calls? ›Twilio's carriers could not connect the call. Possible causes include the destination is unreachable, or the number may have been input incorrectly. Notice: A call status of busy , no-answer , canceled , or failed will not be charged against your project balance.
How long does it take to hear back from Twilio? ›If you make the cut, Twilio will reach out to you with a competitive offer within 48 hours of conducting the previous round.
Is Twilio hard to use? ›Twilio provides a great level of services and is super easy to use. I personally used its WhatsApp API and Messaging API in my various Company Projects. It has a simple-to-understand API Documentation and powerful library support to get started with.
What is the Twilio 1,000 conversation limit? ›Counter limits
A Conversation can have up to 1000 Participants, including up to 50 non-chat Participants (e.g., SMS and WhatsApp). The non-chat Participants will receive a blast-type Message from the group in the Conversation.
With Twilio, you can quickly make and receive voice calls in your application. We provide the docs, code samples, helper libraries, and developer tools you need on your journey.
Does Twilio have chat? ›Grow customer relationships with best-in-class chat. Add chat functionality to your app or browser using Twilio's API and trusted platform that power any conversational workflow.