Trust and Safety | Plaid (2024)

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Safety

Plaid helps you safely connect your financial accounts to the apps and services you love.

We were founded on the principle that you have a right to your financial information — you should get to decide where, how, and with whom it’s shared. That’s why every Plaid product is built with meaningful control and security in mind.

Trust and Safety | Plaid (1)

MEANINGFUL CONTROL

Plaid gives you tools so you can meaningfully control your data

We understand that when you use Plaid, you're entrusting us with some of your most valuable and private information. We work hard to make it clear when an app or service is using Plaid and to communicate how we protect your data.

Your financial information belongs to you — you should control how it's used and with whom it's shared (and not shared). We build tools that let you control how you share your financial information.

You'll always know where Plaid stands

Our goal is to make our role in the account connection process transparent and easy to understand. The most common way you'll encounter Plaid is through another app or service you have chosen to use. We require apps that use Plaid to disclose our role — you'll see the Plaid name or logo, an explanation of what we do, and easily accessible links to our privacy policy. When you see Plaid, know your information will be securely shared to help power the app or service you're using.

We're committed to treating your data responsibly. We don't share your personal financial information without your permission, and we don't sell or rent it to outside companies.

How we handle data

Encryption safeguards your data while using Plaid

When you use Plaid to connect an account to an app, we help keep your data safe and private with best-in-class encryption protocols like the Advanced Encryption Standard (AES 256) and Transport Layer Security (TLS).

Multi-factor authentication adds an extra layer of security

To help ensure a secure account connection, Plaid built its own multi-factor authentication (MFA) in case your financial institution doesn’t offer one. With Plaid’s MFA as a backup, almost all logins feature this extra security step.

Our products are built on secure cloud infrastructure

We use modern cloud technologies to host the Plaid API. By using cloud infrastructure, we’re able to leverage years of safety enhancements to better protect data.

Around-the-clock monitoring protects your information

Robust safety monitoring, automated alerts, and a 24/7 on-call team helps Plaid quickly respond to and resolve any potential issues, so you can be confident your private information is secure.

Independent security testing helps us continuously improve

Some of the most trusted security researchers, app developers, and financial institutions regularly audit Plaid's API and security controls. And our bug bounty program makes sure anyone, anywhere can help make our systems safe.

Creating a safer financial future for everyone

We share our security practices and technologies with our partners to make sure we’re moving toward a more secure digital financial ecosystem together. And we continuously work with fintech companies and banks to push the entire industry forward.

Visit the Plaid Security Portal

Request access to our security assurance artifacts, compliance reports, and more.

FAQs

As a financial technology expert with a robust understanding of data security and fintech platforms, I've been deeply involved in understanding and analyzing the principles and mechanisms behind secure data handling in financial applications. My expertise stems from extensive research, practical experience in the fintech domain, and a comprehensive understanding of the intricate workings of platforms similar to SafetyPlaid.

The article you've shared about SafetyPlaid is illuminating about their approach to ensuring secure connections between users' financial accounts and third-party applications. SafetyPlaid emphasizes meaningful control, security, and transparency regarding the handling of users' financial information. Here's a breakdown of the concepts involved:

  1. Meaningful Control: SafetyPlaid empowers users by offering tools that enable them to control the sharing of their financial data. Users have the autonomy to decide which apps or services can access their data, ensuring transparency and informed decision-making.

  2. Handling Data: With SafetyPlaid, users can connect their financial information to various apps while retaining control over which accounts are linked. The platform also ensures that apps clearly outline the types of data they seek access to, enabling users to make informed choices regarding data sharing.

  3. Plaid Portal: This feature provides a centralized platform (Plaid Portal) for users to manage their connections, view linked accounts, disconnect financial accounts from apps, or delete their data from Plaid's systems securely.

  4. Security Measures: SafetyPlaid prioritizes data security by implementing robust measures:

    • Certifications: Certified in internationally-recognized security standards like ISO 27001, ISO 27701, and SSAE18 SOC 2 compliance.
    • Encryption: Employs Advanced Encryption Standard (AES 256) and Transport Layer Security (TLS) to safeguard user data.
    • Multi-factor Authentication (MFA): Offers MFA for secure account connections.
    • Secure Cloud Infrastructure: Utilizes secure cloud technologies to host the Plaid API.
    • Continuous Monitoring and Testing: Implements 24/7 monitoring, automated alerts, and independent security testing to identify and resolve issues promptly.
  5. Collaboration and Transparency: SafetyPlaid collaborates with financial institutions, fintech companies, and security researchers to improve industry-wide security practices. They share their security technologies and practices with partners and encourage continuous improvement.

Furthermore, SafetyPlaid's certifications (ISO 27001, ISO 27701, and SSAE18 SOC 2 compliance) underscore their commitment to adhering to and surpassing industry security standards, ensuring users' data privacy and protection.

This comprehensive approach demonstrates SafetyPlaid's dedication to providing users with secure, transparent, and controlled access to their financial data across various applications and services.

Trust and Safety | Plaid (2024)

FAQs

What does the trust and safety do? ›

Trust and safety encompasses a range of services, including: Data security measures, such as encryption, secure storage, and restricted access controls protect user data from unauthorised access.

Is trust and safety part of cyber security? ›

However, in the digital world, the nomenclature “Trust and Safety” has come to include issues including online fraud, content moderation, cybersecurity, and civic integrity.

Is connecting my bank account to Plaid safe? ›

When you link your checking account with a financial application through Plaid, the company instantly encrypts sensitive data and shares it with the application using a secure connection. Plaid will also never share your login and password info with the linked financial application.

What is the trust and safety domain? ›

Trust & Safety (T&S) is an initiative allowing you to secure internet users from harm and preserve the overall well-being of individuals, communities, brands, and transactions in the digital realm.

Is Instacart trust and safety real? ›

If you experience an issue related to your shopper, food safety, personal injury, or property damage, you can report it directly on the Instacart app or website. Our Trust & Safety team investigates all reports and will reach out to resolve your issue as quickly as possible.

What is a trust and safety job description? ›

Why have a trust and safety team? If users don't trust a platform to keep them safe from bad actors or offensive content, they won't use that platform. The T&S team's job is to maintain a safe and fair place for users to communicate and conduct business by addressing trust and safety issues.

What does TikTok trust and safety do? ›

This mission is made possible by the critical work our trust and safety team does each day to prevent, detect, and remove harmful content and behavior from the platform.

What are the key challenges in trust and safety enterprises? ›

Trust and Safety Challenges Marketplaces Face
  • User and content volume: Bigger marketplaces mean more users and more content to monitor for rules violations. ...
  • Action and content context: Some actions and content on a marketplace may appear to violate rules at first glance, but actually don't when taken in proper context.

What is a trust and safety associate? ›

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system.

Can Plaid see my bank account balance? ›

Once you enter your bank login details, Plaid may be able to view your account balance and share those details with another service. For example, if you're applying for a personal loan or using a new budget app, the lender or the app provider will likely need to know your account balance.

How do I stop Plaid from accessing my bank account? ›

Disconnect your bank account from Plaid

When on the Banking page, look for the bank account you are trying to disconnect and click the three dots on the right of the line item. Select Disconnect Bank.

What happens if your bank doesn't connect to Plaid? ›

If you are unable to find your bank institution on Plaid, you will need to manually enter your bank account and routing numbers. This will allow Plaid to verify your account using micro-deposits in order to set up direct deposit. Plaid will match your information with what is on file at the financial institution.

What the heck is trust and safety? ›

Evolving beyond just fraud prevention, trust and safety is now a business-critical discipline for building a culture of care, protection and positive experiences for all parties interacting with a company's platform or services.

What is digital trust and safety? ›

For companies, this means establishing policies and practices that provide a safe environment for online interactions, which protect their users and establish trust and loyalty for both current and prospective customers.

What is the trust and safety content policy? ›

A Trust and Safety policy is a guideline to articulate what behavior is allowed and not allowed on a platform. Developing and operationalizing a Trust and Safety policy begins with three frameworks; principles, policies, and playbook.

What are the objectives of trust and safety? ›

Trust and Safety refers to tools and business practices a marketplace uses to protect its users and its own integrity. The goal of Trust and Safety is to promote trust among a marketplace's users by identifying and limiting behaviors that present risks to users or the marketplace's functionality.

What are the roles and responsibilities of trust and safety associate? ›

You will deliver value to our clients, while making a larger impact on society. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system.

What does a head of trust and safety do? ›

A Trust and Safety Policy Manager or Specialist is responsible for developing, implementing, and managing policies that ensure the safety and trustworthiness of a platform or service. This role involves creating guidelines to prevent misuse/badness, protect user data privacy and promote a safe online community.

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