Top Shift Manager Interview Questions with Example Answers [2020] (2024)

Question Overview: An ideal candidate will be able to name something they are proud of in their resume. This can be a promotion, a good review or a special achievement. This question will show you their ability to be proud of their achievements and how they are able to use them as an advantage in your company.

Sample Answer: I'm most proud of my promotion to shift manager because it was a big achievement for me. I worked hard to get this promotion, and I'm proud of my success.

What the interviewer is looking for:
• - Their achievements
• - Confidence in their answer

Question Overview: An ideal candidate will have a good reason for wanting to work with your company. They should be able to tell you why they want to work with your company and why they are the best candidate for the job.

Sample Answer: I want to work with your company because I believe it is a great opportunity for me to grow as a shift manager. I am confident that I will be able to manage your team well and help them achieve their goals.

What the interviewer is looking for:
• - Good reason for wanting to work with your company
• - Confident tone of voice
• - Good explanation of why they are the best candidate for the job

Question Overview: A good shift manager should be a leader. They should be able to lead their team and motivate them to reach their goals. An ideal candidate should be able to define a leader.

Sample Answer: A good leader is someone who can motivate their employees and lead them to reach their goals.

What the interviewer is looking for:
• - A good leader is someone who is able to motivate their employees
• - A good leader is someone who can lead a team
• - A good leader is someone who can make decisions

Question Overview: An ideal candidate should be able to handle difficult situations with a positive attitude. They should be able to keep their cool and think clearly when faced with a difficult situation.

Sample Answer: I have been in situations where I had to deal with a lot of stress and pressure. I have learned how to stay calm and think clearly. I have also learned how to keep my cool in a stressful situation.

What the interviewer is looking for:
• - Positive attitude
• - Calmness
• - Ability to think clearly in a difficult situation

Question Overview: An ideal candidate will have a plan for their future. They should have a goal and be able to explain how they plan to achieve it.

Sample Answer: In five years, I see myself as a store manager. I want to be in a position where I can make an impact on the company's performance.

What the interviewer is looking for:
• - Confidence in their answer
• - Achievable goals

Question Overview: An ideal candidate will have a good reason for wanting to be a shift manager. They should be able to explain why they want to be a shift leader and why they are the right person for the job.

Sample Answer: I want to be a shift leader because I enjoy working with people and I enjoy helping them reach their goals. I have experience in this position and I know I can do a good job.

What the interviewer is looking for:
• - Good reason for wanting to be a shift leader
• - Confidence in their answer

Question Overview: An ideal candidate will have a clear idea of what they expect from your company. They should be able to tell you what they expect from your company and how they can contribute to your company.

Sample Answer: I expect BoJangle's to be a fun and exciting place to work. I expect to be able to work with a great team that is dedicated to serving customers. I expect BoJangle's to be a place where I can grow and learn new things.

What the interviewer is looking for:
• - Good communication skills
• - Confidence in their answer
• - Detailed explanation of their expectations

Question Overview: An ideal candidate will be able to work well in a team. They should be able to work with their team members and help them reach their goals. They should be able to work with their team members and help them reach their goals.

Sample Answer: I have worked in a team for many years. I have learned how to work with my team members and help them reach their goals. I am confident that I can handle working in a team.

What the interviewer is looking for:
• - Teamwork skills
• - Good communication skills
• - Ability to lead a team

Question Overview: A shift manager will be required to handle stressful situations with employees, customers and other co-workers. An ideal candidate will name some of these situations and how they handled them. If they name a situation, they most likely handled it well. Choose someone who is aware of the important and ideal situations to handle.

Sample Answer: I have handled stressful situations with my employees by listening to them and giving them a chance to explain their side of the story. I believe that communication is the key to solving any problem.

What the interviewer is looking for:
• - Confidence in their answer
• - Detailed explanation of their approach

Question Overview: A good shift manager will be able to handle a complaint from a customer. They should be able to listen to the customer and understand their point of view. They should be able to apologize on behalf of their employee and find a way to right this wrong for the customer.

Sample Answer: If a customer complains to me about an employee, I would apologize on behalf of my employee and find a way to right this wrong for the customer. Then, I would also find this as an opportunity to train the employee.

What the interviewer is looking for:
• - Good communication skills
• - Respect and politeness toward their colleagues even when they disagree
• - Ability to handle a negative situation positively

Question Overview: An ideal candidate will have experience in a shift management position. If they do not have any, they should have experience in a position that is similar to the one you are hiring for. For example, if you are hiring for a shift manager position, they should have experience in a management position.

Sample Answer: I have worked as a shift manager before. I have managed employees and led them to reach their goals.

What the interviewer is looking for:
• - Experience in a shift management position
• - Experience in a management position

Question Overview: An ideal candidate will be able to explain how they will benefit your company. They should be able to name some of the ways they will benefit your company. For example, they should be able to name some of the ways they will help your company reach its goals.

Sample Answer: I will benefit your company by helping you reach your goals. I have experience in helping my previous company reach its goals.

What the interviewer is looking for:
• - Specific examples of how they will benefit your company
• - Confidence in their answer

Question Overview: An ideal candidate will have a plan for their future. They should be able to explain how they plan to reach their goals.

Sample Answer: My long term goals are to be promoted to a higher position in the company. I plan to achieve this by working hard and being a good employee.

What the interviewer is looking for:
• - A good answer will include a plan for their future
• - Confidence in their answer

Question Overview: A good shift manager will be able to resolve a dispute between two co-workers during a rush. They should be able to do it in a way that does not cause more problems. They should also be able to do it in a way that keeps the customers happy and satisfied.

Sample Answer: If there is a dispute between two co-workers during a rush, I would try to resolve it quickly and in a way that keeps everyone happy.

What the interviewer is looking for:
• - Ability to resolve the dispute quickly
• - Ability to keep the customers happy
• - Ability to keep the employees happy

Question Overview: An ideal candidate will know the physical demands of this job. They should be able to describe the physical requirements of the job and how they will be able to perform the job.

Sample Answer: I know that this job requires a lot of physical work. I'm confident that I can perform the physical requirements of this job.

What the interviewer is looking for:
• - Knowledge of the physical demands of the job
• - Confidence in their answer

Question Overview: An ideal candidate will be able to work alone and not need constant supervision. They should be able to work independently and not need constant guidance.

Sample Answer: I have worked in a team environment before, but I am also comfortable working alone. I have proven this in my previous job as a shift manager.

What the interviewer is looking for:
• - Confidence in their answer
• - Independent

Question Overview: An ideal candidate will have a plan to deal with this situation. They should be able to identify the problem and find a solution. A good shift manager will be able to handle a situation like this with respect and professionalism.

Sample Answer: I would talk to the employee and find out why they stole the candy. I would try to understand their side of the story and try to help them.

What the interviewer is looking for:
• - Respectful tone of voice
• - Good communication skills
• - Calm and collected

Question Overview: An ideal candidate will have researched your company and will have a good understanding of the company's goals and values. They should be able to explain why they want to work for your company and why they are a good fit for the position.

Sample Answer: I have researched your company and I believe it is a great place to work. I am interested in working for a company that is known for its customer service and high standards.

What the interviewer is looking for:
• - Knowledge of your company
• - Good communication skills

Question Overview: An ideal candidate will be confident in their answer and will have experience managing a team similar to your company's team. They should know how to manage a team of this size and have experience doing so.

Sample Answer: I have managed a team of 7-12 people in my previous jobs. I have managed stores that were recognized for their performance and stability.

What the interviewer is looking for:
• - Confidence in their answer
• - Experience managing a team similar to your company's team
• - Strong leadership skills

Question Overview: An ideal candidate will have a good answer to this question. They should be able to explain their management style and how they motivate their team. They should also be able to name the tools they use to manage their team.

Sample Answer: I manage my team by being a good listener. I also try to motivate my team by giving them tasks that are challenging and rewarding. I also try to give them feedback on their performance.

What the interviewer is looking for:
• - Good communication skills
• - Confident tone of voice
• - Detailed explanation of their management style