I have had my account since October 2023, and up until referring my wife to Current in March 2024 so we could receive the (at the time) $80 referral bonus to both her brand new account and my existing one to help with our expenses. I had originally joined Current because of the build card as I had no previous credit history (turned 18 last year) and have disabilities that effect my memory that could mess up my credit if I don't remember to pay on time. I was looking for a Financial Technology company that was able to provide a Credit Building Card, much like Chime, that didn't have the reputation that Chime has. After today's experience I am heavily looking down on their reputation.
My wife had received her direct deposit from our employer over 10 days ago, that was totaling over $200 as needed for the referral bonus. Our employer uses Stripe as they're payroll provider for direct deposits. We have been on the phone with customer since 11am on April 9th, and as I'm typing this it is 3pm and we are still on the phone with them. When her deposit originally came through, we had been told that the deposit qualified, by multiple representatives, for the bonus and we would receive the bonus in 10 business as agreed to in the referral contract. We waited the full 10 business days for the $80 to hit both of our accounts and when it didn't, we reached out to support. When we contacted support this morning we were informed that it no longer qualified as they don't classify our payroll provider as such, when that it is how it is utilized from our employer. After the contract should have already been paid out and they can no longer change the terms of the contract.
We have provided all proof that it was a payroll deposit including her paystubs and confirmation from our employer of how their financial department is operated. They continue to deny it as a payroll deposit and are basing it in the fact that we primarily work as independent contractors. If you do anything other than a regular 9-5 style job, I do not recommend this company. I am considering changing financial providers because of all of this, as well as processing a lawsuit over the consumer rights violations that we have experienced while utilizing Current. And I will be retracting all previous statements to any friends and family that I had recommended Current to as I no longer believe that they should be recommended to anyone as a financial institution. They handled this incredibly poorly and I only hope that their legal department is able to handle a possible class action lawsuit because I highly doubt that this is the first time they have violated consumer rights.
