Toomics - Customer Service (2024)

Introduction & Acceptance of Terms of Service

These Terms of Service(“Terms”) will govern the use of Toomics service(“Service”) provided by the following companies:TOOMICS GLOBAL CO., LTD, located at 4F 8 Teheran-ro 98-gil, Daechi 2(i)-dong, Gangnam-gu, Seoul, Korea,TOOMICS GLOBAL UK LIMITED, located at 7-9 The Avenue, Eastbourne, East Sussex, United Kingdom,TOOMICS GLOBAL CO., LTD, located at 2020 Camino Del Rio N. Ste 310 San Diego CA, United States,TOOMICS GLOBAL JAPAN CO., LTD, located at Taiyou Bld.3kai, 3-3-1, Nakasaiwaicho, Kawasaki Shi Saiwai Ku, Kanagawa Ken, Japan,(all hereinafter referred to as “Toomics”, “the company”, x“we”, “us”, “our”), by all users(“Users”, “you”, “your”) including members(“Member”) and guests(“Guest”).

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By using our Service, Users agree to our Terms(https://global.toomics.com/en/help/access_terms), our Privacy Policy(https://global.toomics.com/en/help/private_terms), and any other policy, rules or codes of conduct relating to the Users’ use of our Service.

Please read our Terms and Privacy Policy before using our Service, if you do not consent to our Terms and Privacy Policy, you must stop using our Service.

We may at any time, and at our discretion, revise these Terms and Privacy Policy. We will notify you of major revisions to these Terms and/or Privacy Policy through the Notice List (https://global.toomics.com/en/help/notice_list).

It is your responsibility to review the newest versions of Terms and Privacy Policy.

Service

When creating an account with an e-mail address, you must use your own valid e-mail address. When creating an account with a social account, you must use your own social account. If you use an invalid e-mail address to create an account, intentionally or unintentionally, you are responsible for not receiving important information such as company news, service use, and etc.

You must be at least fourteen (14) years old to use the Service. You must affirm to us that you are either more than eighteen (18) years old, or an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms mentioned in our Terms. If you are under thirteen (13) years old, please do not use the Service.

Recurring Payment (VIP Member) : VIP membership is automatically charged to your Payment Method every month. VIP membership allows you to view, without limits, the contents designated by us for VIP members.

For VIP members, unless you notify us, and follow the process to cancel your membership before your monthly renewal date, you authorize us to charge your monthly membership fee to your Payment Method.

“Duration of Service” due to cancellation of “Recurring Payment” will be the exact number of months you selected on the VIP membership page (https://global.toomics.com/en/mypage/payment) from the purchase date. When you cancel your “Recurring Payment”, you can use the Service for the remainder of “Duration of Service” excluding the days you have already used. Once your “Duration of Service” is terminated, you will not be automatically charged.

If a payment is not successfully settled on the billing date, due to expiration, insufficient funds, or otherwise, you can attempt different Payment Method even after the billing date. However, if the payment is not successfully settled for a long period of time, we may suspend your VIP membership.

​Purchasing Coins​ :

1. A user may obtain coins by paying the price determined by us. The purchase method of coins, purchasing unit, currency, payment method, etc are made available on the website.2. Paid Coinsare valid until 5 yearsstartingfrom the date of purchase.Bonus Coins are valid until 1 year starting from the date of receipt.Coins can only be used within the expiration date and any remaining coins will expire after the expiration date. No refund is possible for coins that have expired.​

3. The coin purchase method and prices are subject to change.4. Coins purchased or received by a user do not generate any profit from interest.5. When purchasing coins, the user can choose the method of payment from the options provided by us.6. Due to changes in the exchange rate, the actual amount charged to the user may differ from the amount the user expects to pay to us at the time of purchase.7. Purchased coins will be credited to the user's account that made the purchase. ​​Linked accounts and Use :1. Email or SNS accounts can be linked to only one device account at a time.

2. You can use the coins you have in your APP or WEB account on other devices through linked accounts. However, coins purchased on the APP will be deducted first on the APP and the coins purchased on the WEB will be deducted first on the WEB.3. Through linked accounts, you cannot combine coins purchased on the Web and on the APP to make your payment for paid contents.4. Content can be viewed on other devices through linked accounts. However, if the linked account is terminated, the right to use is no longer available. ​​​Bonus Coins and Use​ :1. We can give bonus coins to users free of charge or based on purchased coins through events, etc.2. Bonus coins are non-refundable.3. Bonus coins are deducted prior to Regular Coins that have been purchased and this applies to similar types of bonus coins. Bonus coins with a faster acquisition period are deducted first.4. If bonus coins stored on the APP or WEB are used on other devices through linked accounts, the bonus coins and regular coins held by the account will be deducted first and then deducted in the following order: bonus coins stored in linked account and then regular coins stored in the linked account.5. We may limit or change how bonus coins can be used. Specific information regarding updates will be published within TOOMICS.

General

We do not share personal information with external parties without prior consent from users unless when it is required by law.

We are not liable in any way for the disclosure of personal information caused by you.

You are responsible for maintaining the confidentiality of the password and username. You must not allow a third party to access your account.

You may not transfer or assign any access to the Service, and other rights or licenses granted to you hereunder without our consent.

We may restrict your username in case there is a chance of leakage of personal information, or if you are considered antisocial or against the customs, or mistaken as an administrator.

We may send you notifications or news to your e-mail address or phone through SMS(MMS) that you provided to us when you created the account. We may also notify by posting on the Notice List.

We may, for business or technical purposes, modify, amend, or change the Service in whole or in part.

We may restrict or suspend the Service in whole or in part for the following instances.

1. When installing, repairing, or inspecting the Service

2. When facilities-based telecommunications business assigned by Telecommunications Business Act restricts the telecommunications service

3. When power failure, equipment failure, or overflow of internet traffic restricts the Service

4. When uncontrollable events such as natural disasters or national emergencies occur

In case paid or free contents are not provided to you due to transition, failure, or merger of our business, we will notify you, take reasonable steps to stop any monetary damage incurred to you, and maintain the Service.

When the contract between the content provider and us are terminated, the sale of the content may be suspended.

We may use cookies to collect your de-personalized information without your consent to generate statistical data to improve, develop, and operate the Service. You may control the use of cookies by changing the settings of your browser. However, when cookie storage is refused, your ability to use some features may be limited.

Suspicious Activity​

Inacasewhenauserperformsanyofthefollowingactivities,theusermayberestrictedofusefromToomicswithoutanypriornotice:

1.Attempttohack,orotherwiseabuseanysystem.

2.Transfer,selloracquiretherightsofapaidVIPMembershiptoathirdpartyillegally.

3.Falsification,crimetampering,theft,oractoffraudulentacquisitiontotheuseofpayment.

4.Webcrawlingwebtooncontentsusinganyappliance,collectinganddistributingwithabnormalprocedure.

5.Repetitiveaccesstothesitewithirregularaction.

6.Anyactrelatedtocopyrightinfringementofwebtooncontents.

Ifauserengagesinanyoftheactivitiesabove,Toomicsreservestherighttopermanentlyterminatethemembershipand/orrejectanyrefundrequestswithoutanypriornotice.

Provision of Information & Advertisem*nt

We may post various information regarding the Service and advertisem*nts on the Service, send e-mails, SMS(MMS), or Push Notification.

Utilizing advertisem*nts posted on the Service, and making transactions on the advertisem*nt are matters between you and the advertiser. Any disputes or matters between you and the advertiser have to be solved between you and the advertiser, and we are not liable for any reason.

Copyright of Contents

You may not reproduce, distribute, rent, lease, sell, license, copy, modify or otherwise use the information you have obtained through our Service for profit. Any copyright infringement on the contents occurs, you are subjected to the related laws.

Content Regulation1. All Toomics contents are protected under copyright law. Unauthorized use, sharing or duplication of Toomics contents are strictly prohibited. 2. Toomics does not condone any organization, or promotion of illegal contents.3. Toomics prohibits contents with any illegal activities involving minors, including but not limited to sexual activities involving underage children.4. Toomics does not condone contents with illegal activities such as excessive violence or non-consensual sexual activities. The inclusion of such contents may lead to moderation, alteration, or removal upon identification and evaluation.

“Obligations” of “Toomics” and the Users

[Obligations of “Toomics”]

We do not sell, rent or share personal information you provided to use the Service to external parties. However,

We may share personal information when we are required to by law such as investigations by related authorities, or Communications Standards Commission.

We maintain appropriate measures to resolve complaints of users regarding the Service as soon as possible.

We take measures to maintain the Service at all times, and to reduce any inconvenience of users in using the Service.

[Obligations of “the Users”]

You must represent and warrant that you will not, in connection with your use of the Service, violate the following rules and if you do, you are solely responsible on all matters caused by your violation.

1. Copying, or distributing any information or contents that you have obtained from our Service for profit without our prior consent.

2. Posting or distributing to the third party through e-mail or any other means anything that could infringe Toomics’, and others’ patent, trademark, trade secret, copyright, and any other intellectual property.

3. Selling or transferring the account you created for the Service, or the account information to a third party.

4. Sending, posting, or distributing to the third party through e-mail or any other means any information, sentences, and shapes that could disturb the public order.

5. Collecting, saving, revealing other user’s personal information without our prior consent.

6. Entering false information when creating or changing the account, illegally using other user’s user id and password, impersonating to be others, or falsely stating your relationship with others.

7. Impersonating to be an employee or an administrator of Toomics’, or using others’ names to post or send e-mails and messages.

8. Intentionally registering or distributing computer virus that could cause any malfunction of any equipment related to the Service or destroy information.

9. Sending information that could harm the Service, advertisem*nts or Spam Mail against the receivers’ clear refusal.

10. Sending any words, sounds, writings, pictures, or videos that could incur shame, hatred, or fear to others that could interrupt others’ life.

11. Defaming or causing loss to others.

12. Accessing the weak points of the Service that was not fixed or missed by Toomics to access undisclosed information, to change or alter information.

13. Violating any laws or policies of the Service

14. Obstructing the business of Toomics.

Privacy

We may collect information to improve the content quality and the Service. We take appropriate measures to secure the collected information.

All personal information of users is governed by related laws and Privacy Policy set forth by Toomics.

Cancellation & Refund

Cancellation & Refund

For VIP purchases

Limitations

Please note that some cash based payments may not be refundable due to limitations with the payment provider​

Any incorrect purchases liable to us will be refunded in full through the same Payment Method you initially used. However, in case the same Payment Method cannot be used to refund, we will process the refund through other methods.​

Compensation Policy for Service Failure

In case the Service is not available due to service failure, we will compensate for the lost time to users with Recurring Payment.

Indemnification

You agree to indemnify Toomics against any losses, liabilities, claims, causes of action, and expenses (including reasonable attorneys’ fees and expenses) arising out of or relating to your use of the Service, and your violation of these Terms or any applicable law or regulation. You will not be required to indemnify Toomics only when it did not cause any loss or unintentional.

Limitation of Liability

We intend to make our Service available at all times, however we are not liable when the Service is not available due to reasons beyond our control such as natural disasters, or change of law or administrative rules.

We are not liable for service failures caused by you. However, you will not be liable if the cause was reasonable or out of your control.

We are not liable for reliability or accuracy of any information, data, or facts posted on our Service, except when it was caused by gross negligence or intentionally done.

We are not liable for any damages arising out of loss of profits, or loss caused by using data from our Service.

We are not liable for any claim or dispute between you and another user, or a third party that arises in whole or in part from the Service.

Disputes

We will take appropriate measures to resolve any issue, claim, or dispute between you and Toomics that arises in whole or in part from the Service.

If the dispute between you and Toomics is not resolved, it will be submitted, commenced, and be heard in “Seoul District Court” of the Republic of Korea. The laws of the Republic of Korea will govern any dispute of any sort that might arise between you and Toomics, except for the case when the unresolved issue, claim, or dispute between you and Toomics related or connected to your payment processed by Checkout.com. In this case, the resolution of your issue, claim, or dispute will be governed by the laws of United Kingdom, and will be submitted, commenced, and heard in the court of United Kingdom.

Contact Information

In case if you have any questions regarding the Terms of Service, please e-mail us at [email protected]

Provision

1. These Terms were last modified on June 26, 2023

2. These terms and conditions are effective as of June 26 2023, and the previous terms and conditions shall be superseded and replaced by these terms and conditions.​