Frequently asked questions
Is this a credit card or a debit card?
This is a debit card and checking account powered by GoBank. You must open a GoBank checking account to receive the Uber Debit Card. Swipe the card at purchase to earn Cash Back rewards and get discounts at participating merchants. Opt-in is required. For a list of merchants and more details about how to earn Cash Back, tap here.
How do I open an account?
Opening an account is easy and quick.
Does this require a credit check?
No, there are no credit checks. Anyone is welcome to apply, and most people will be approved within minutes. ID verification is required.
I have the Uber Debit Card. How do I switch to this card?
There’s no need to switch cards—just opt in to the rewards program! Log in to your GoBank account, either online or in the GoBank app, and follow the directions that appear on-screen to add rewards.
How do I use my checking account?
Learn more about GoBank account features by visiting the GoBank FAQ page. Fees and limits may apply. Learn more here.
How does Backup Balance work?
If you have qualified for and unlocked Backup Balance, there won't be any penalties if you overdraft your account by up to $100. Payments for such overdrafts will be deducted from future deposits. Learn more about eligibility requirements here.
For example, a $100 deposit on a -$25 balance would give you an account balance of $75. Paying back the negative balance is the responsibility of the driver.
If you are not qualified for Backup Balance and try to charge more than your account balance, the payment method will be declined.
Does everyone qualify for Backup Balance?
To unlock the Backup Balance feature, you must deposit at least $1000 into your Uber DebitCard from GoBank each month (last 30 days) and opt into data sharing with Uber. Eligible depositsinclude Uber earnings deposited into your GoBank account, direct deposits from other sources, orfunds transferred from an outside bank account. Once you’ve unlocked Backup Balance, you willhave access to the feature for 30 days. If you deposit at least $1000 into your GoBank account withinthose 30 days, you’ll maintain access; if not, you’ll regain access once you’ve deposited at least $1000 into your account again.
How do I earn Cash Back? How does it work?
The Uber Debit Card puts money back in your checking account after you swipe your card at participating retailers. This process is automatic. Cash Back will be promptly added to your account, however, it may take up to 7 business days to appear.
What is my discount with Sprint?
Sprint is no longer offering a discount with the Uber Debit Card.
What is my discount with Advance Auto Parts?
With the Uber Debit Card, you can receive 10% Cash Back on purchases at Advance Auto Parts and participating Carquest locations (maximum of $100 per month on up to $1,000 in total spending on purchases). This applies to all products in-store and online in the US and Puerto Rico. Learn more about additional restrictions and requirements here.
Where can I learn more about program details and restrictions?
Learn more about program details, additional restrictions, and requirements here.
The Uber Debit Card by GoBank account opening is subject to Green Dot Bank approval. Card benefits are subject to change.
¹ Cash-Back Rewards of 1% Cash Back are earned on qualifying purchases using the Card or the Card number (less returns and credits) up to a maximum of $100 per month. Qualifying purchases do not include those that earn additional rewards, such as purchases made at Exxon Mobil gas stations, Advance Auto Parts stores, and Carquest Auto Cash back earned is normally added to the account balance promptly after the qualifying purchase posts to the Debit Card account, but may take up to seven (7) days.
² Other fees may apply. Learn more here.
³ Maximum cash back of $200 per month. Exxon and Mobil are trademarks or registered trademarks of Exxon Mobil Corporation or one of its subsidiaries.
⁴ Maximum cash back of $100 per month.
⁵ 15% discount applied at point of sale on most services at Jiffy Lube. During your first visit, identify yourself as someone who drives or delivers on the Uber platform by showing the technician your Uber Debit Card from GoBank to receive the discounts for this service as well as future services. Batteries, tires, gift cards, and e–gift cards are not included. No appointment necessary. Valid at all Jiffy Lube locations in the US.
Learn about the terms and conditions associated with your GoBank account by reading the Deposit Account Agreement.
The Uber Mastercard card is issued by Green Dot Bank, Member FDIC, pursuant to a license by Mastercard International Inc. The Uber Visa Debit Card is issued by Green Dot Bank, Member FDIC. Green Dot Bank also operates under the following registered trade names: GO2bank, GOBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. The use of this Card is subject to the terms of your Cardholder Agreement. Green Dot is a registered trademark of Green Dot Corporation.
