The OneCard Credit Card Terms and Conditions (In Hindi)
These Most Important Terms and Conditions apply to OneCard Credit Cardissued by IDFC First Bank Limited (Bank) in partnership with its co -brandingpartner Oneconsumer Services Private Limited (OneCard Credit Card). YourOneCard Credit Card is managed by FPL Technologies Private Limited whichis the outsourced service provider of the Bank.
Activating your card from the OneCard app or clicking on ‘Submit’ or ‘I Agree’or any similar tab/icon would mean acceptance of the below terms andconditions by the cardholder/cardmember/user (You).
The MITCs are in addition to and are to be read along with the detailed Terms and Conditions , and are subject to changes from time to time. The mostrecent version will always be available on this website.
Welcome to a world of convenience!
The OneCard Mobile App📱
You can control the OneCard Credit Card entirely from the powerful OneCardMobile App, some of the actions being:
- Set your App PIN
- Activate your OneCard Credit Card
- Make credit card bill payments
- Manage your virtual credit card
- Control your credit and cash withdrawal limits
- Enable online, domestic and international usage
- Set your OneCard Credit Card PIN (For use at Point of Sale and ATMs)
- Raise disputes or service queries on any aspect of your OneCard Credit Card
We have ensured that you can do the above transactions only in a secureenvironment after you authenticate yourself with your preferred authenticationmechanism (Fingerprint/PIN). As a cardholder, you should be aware of thefeatures and impact of these transactions as you would be responsible foryour actions within the OneCard App.
Virtual Credit Card 💳📲
In addition to the physical OneCard Credit Card, you will receive as part of theon-boarding process, a virtual rendition of the same OneCard Credit Cardwhich will be available on the OneCard App.
This virtual card is also a VISA powered credit card so that you can use it forany online or mobile application-based transactions or purchases. Thesecurity parameters are set as per industry standards.
A) FEES AND CHARGES 👀
We believe in keeping your life simple and our charges reflect our endeavourin that direction.
As long as you use the OneCard Credit Card within your approved credit limit,and pay the full outstanding by the due date, we wont charge you anything.However, in cases of delays in payments or part payments or using your cardbeyond the limit, there would be some charges levied. Here’s a list of thesecharges:
Goods and Services Tax (GST) is applicable on all fees, interest and other charges and is subject to change as and when notified by the Government of India
* Cash Withdrawal from ATMs
You can use the OneCard Credit Card to withdraw cash from ATMs in Indiaand/or overseas (except foreign currency transactions in Nepal and Bhutan) inaccordance with the compatibility of the OneCard Credit Card at the saidATM(s). Cash withdrawal charges or ATM withdrawal fee as mentioned aboveshall be levied on all such withdrawals and would be billed to you in thenext/forthcoming OneCard Credit Card statement.
** Interest Free Period
Please remember that this facility of an interest free period will not beavailable to you if you have not paid the previous month’s outstanding amountin entirety.
*** Interest Rate
At the end of each day, the current balance/outstanding amount will be multiplied by the daily rate to arrive at the daily interest charges, which then get added to your outstanding balance. A simple formula would be as below: ((Number of days X Entire outstanding amount X (Interest rate per month x 12 months))/365 days. Currently, the interest rate on unpaid dues is up to 41.88% per annum, or up to 3.49% per month, for all OneCard Credit Card members on their unpaid dues.
Sample Illustration 1 (dues not paid in full)
Purchase: Rs.10,000 on January 15, 2021
Statement Date: February 01, 2021
Total Amount Due: Rs.10,000
Payment Due Date: February 18, 2021
Payment Done: Rs.500 on February 10, 2021 No other transactions in February.
As per the formula shared above, the interest will be charged as follows:
Goods & Services Tax (GST) at the prevailing rate (currently 18%) will be levied on this interest charged, which is Rs.78.20.
This will be added to the outstanding amount so in your statement on March 01, 2021, the Total Amount Due will be Rs.10,012.67 (Rs.9,500 + Rs.434.47 + Rs.78.20)
Sample Illustration 2 (Dues revolved, fresh purchase)
Statement Date: March 01, 2021
Total Amount Due: Rs.9,927.23
Payment Due Date: March 18, 2021
Payment Done: Rs.500 on March 10, 2021
New Purchase: Rs.5,000 on March 20, 2021
Interest will be charged as follows:
Goods & Services Tax (GST) at the prevailing rate (currently 18%) will be levied on this interest charged, which is Rs.63.33.
This will be added to the outstanding amount so in your statement on April 01, 2020, the Total Amount Due will be Rs.14,842.42 (Rs.14,427.23 + Rs.351.86 + Rs.63.33).
Note: These illustrations are meant to be indicative and to show how interestis calculated and charged. Actual amounts can vary depending on specificcases.
The Minimum Amount Due is a variable percentage of Net Debits + Full OverThe Limit amount + EMI billed for the month inclusive of EMI interest, fees andtaxes + Previous statement unpaid minimum amount dues if any.
The Minimum Amount Due variable percentage can range between (5% -100%) and will be based upon the cardholder’s repayment status.
**** Late Payment Fee
You are charged a Late Payment Fee if there has been no payment or apayment less than the Minimum Amount Due is received by the Payment DueDate.
Example:
Consider the Total Amount Due (TAD) is Rs.5,000 and Payment Due Date is 4May, 2020. In case the cardholder does not pay the Minimum Amount Due bythe Payment Due Date, a Late Payment Fee of Rs. 125 will be levied on thenext bill due date. Late Payment Fee is 2.5% of the TAD i.e. 2.5% X Rs.5,000,which is Rs.125.
Forex Markup Fee:
When you use your OneCard Credit Card to transact in a foreign currency, that transaction amount is converted to Indian Rupees (INR) based on the conversion charges provided by Visa/ MasterCard. In some cases, the conversion takes place on the settlement date, which could be different from your transaction date.
On this amount, a forex markup fee will be levied, and GST will be applicable on the markup fee. If this transaction is reversed, both the markup fee and GST charges will be refunded. In case of a refund, however, only the transaction amount will be refunded in INR as per the conversion rate applicable on the date of refund.
A forex markup fee, and applicable taxes will also be levied in case of an Indian Rupee (INR) transaction done at a merchant or payment gateway that is based out of India.
B) DRAWAL LIMITS 💸
Your Credit Limit and Cash Withdrawal Limit are both dynamic. You canrequest for an increase in your credit limit from the app if you’re eligible for thisoption. Once approved, this revised amount would be your new Credit Limit.
FPL as authorized by Bank also reserves the right to recommend a credit limitincrease to you based on your OneCard Credit Card usage, inside theOneCard app. This recommendation and its associated Terms and conditionswill be made available to you to consider before accepting therecommendation.
Once you read and agree to the Terms related to credit limit increasedisplayed inside the OneCard app and provide your consent to increase thelimit, FPL as authorized by Bank will enhance the credit limit on your card.Your acceptance of the limit increase recommendation received through
electronic means inside the OneCard app where you specifically validate thelimit increase and agree to the MITC will be treated as a consent.
FPL as authorized by Bank will keep the digital records of such consent andwill treat it as proof of consent in case of any dispute arising later on accountof limit increase.
FPL as authorized by Bank will review your account periodically and reservesthe right to decrease your credit limit based on your transaction patterns,repayment behaviour and other internal criteria. This will be informed to youvia the OneCard app and/or via email and SMS.
“Available Credit Limit” or “Available Cash Limit” is the limit up to which youcan make purchases or withdraw cash from an ATM respectively. The CashLimit is a part of the overall Credit Limit assigned to you though unavailable tocardholders for the time being. An intimation will be shared once it is enabled.
C) BILLING 📅
i) Billing statements (periodicity and mode of sending)
Your billing statement will be generated every month (currently on 20th) andcan be modified once to 14th as per your convenience. You can view thestatement in the OneCard App. It will contain a break-up of all purchases,repayments, fees, interest charges, refunds and taxes. In case the card wasnot used in a month, the statement will mention there were no spends in thatmonth. The app also has an option to view the statement in PDF format,which can then be downloaded from the phone.
ii) Minimum Amount Due
When you get your Statement (currently on 14th), you can choose to pay theTotal Amount Due (TAD) or the Minimum Amount Due (MAD) as per yourstatement. The remaining balance can be carried forward to subsequentmonths. This Minimum Amount Due will be:
i) 5% of the outstanding amount or Rs.100 (whichever is greater) PLUS
ii) Previous unpaid minimum amount dues, if any; PLUS
iii) Any amount exceeding the credit limit; PLUS
iv) Entire amount of any instalments (EMI) due (if/as applicable)
You can also pay the Total Amount Due or an amount between the Minimum Amount Due and Total Amount Due. Payment should be made beforePayment Due Date to avoid Late Payment Charges.
When you make a payment, it is adjusted in this order:
Billed Cash Advance Fees with Interest and Taxes
⏩ Billed Purchases withFees, Interest and Taxes (as applicable)
⏩ UnBilled Cash Advance Fees withInterest and Taxes
⏩ UnBilled Purchases with Fees, Interest and Taxes (asapplicable).
Within these, the payment is further adjusted as below:
Taxes ⏩ Fees ⏩ Interest ⏩ Purchases.
If Total Amount Due is less than Rs.100, Minimum Amount Due would beequal to the Total Amount Due, ie. Rs.100.
iii) Refunds/Chargebacks/Reimbursem*nts
You must pay for the transactions billed in the OneCard Credit Card statementto avoid any additional charges being levied. Any refunds, chargebacks orreimbursem*nts which are not shown in the OneCard Credit Card statement,should not be adjusted or reduced by you from the Total Amount Due (TAD)on your own when making the payment.
Refunds/chargebacks/reimbursem*nts if any, will be reflected in yourOneCard Credit Card Account, as and when suchrefunds/chargeback/reimbursem*nt are received and these will be adjustedagainst your dues in your next OneCard Credit Card statement.
iv) Method of payment
You can pay the outstanding dues from the App itself, through the following modes:
a) Debit Card
b) Netbankingc) UPI
You can also make the payment via IMPS or NEFT to the unique OneCardCredit Card bank account number provided in the app.
(v) Billing disputes resolution
All the contents of the statement will be deemed to be correct and accepted ifyou do not inform us of any discrepancies within 30 days of the statementdate. In the event of billing disputes/discrepancies, we shall investigate andconfirm the liability for such transactions. For certain disputes, we may offer atemporary credit during the period of investigation, which may be reversedalong with applicable charges subject to outcome of the investigation. GSTlevied will not be reversed on any dispute on fees and charges or interest.
(vi) Contact particulars of card issuer
In case you need any help, you can:
📱 Select “Need Help?” from the Profile section in the OneCard App
📧 Email your query or concern to [email protected]
📞 Call us on our helpline number at 1800-210-9111
🏢 Write to us or visit us at: FPL Technologies Pvt. Ltd., Disha Bldg, Survey No 127, Mahavir Park, Opposite Sarjaa, Aundh, Pune 411007
(vii) Grievance Redressal Escalation
If you are not satisfied with the response from regular channels, you can send an email to [email protected]
If you are not satisfied with the response received, you may escalate yourconcern to the Bank by contacting the Head/Senior Customer Care in thefollowing ways. You can send an Email to [email protected] or call the bank @1800 209 9771(toll free) between 9:30 AM to 6:00 PM all 7 days. For any further escalation,you can reach our Principal Nodal Officer (Ms. T Arora, IDFC FIRST Bank Ltd.Building No.2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar,Nerul, Navi Mumbai - 400706, Maharashtra, India, Landmark: RahejaUniversal or Honda Service Center) to examine issues and provide animpartial resolution, you may escalate by sending an email at[email protected] or call @1800 209 9771 (toll free) between 9:30 AMto 6:00 PM all 7 days.
If the issue remains unresolved beyond 30 days even after reaching out to theabove channels, or if the response is unsatisfactory, you may write to theBanking Ombudsman for an independent review. Details of the BankingOmbudsman Scheme are available on the Reserve Bank of India (RBI)website at https://www.rbi.org.in/
viii) Refund of credit balance/excess amount
In case there is a credit balance/excess amount lying in your OneCard CreditCard account due to additional repayment or a refund, this amount can beadjusted against future pending dues or it can be refunded to you as per yourrequest.
a) if this credit balance/excess amount is to be adjusted against futurepending dues, no action is required by you.
b) if this credit balance/excess amount is to be refunded, the followingprocedure must be followed by you:
- request a refund of this credit balance/excess amount in writing by sendingan email to [email protected] from your registered email id, along withthe reason for making a repayment in excess of the current dues
- submit the bank statement of the account from where the last tworepayments towards your OneCard Credit Card have been made
- submit a copy of your PAN card, if the credit balance/excess amount is morethan Rs. 49,000
- if your OneCard Credit Card account has been closed, provide details of thesavings bank account to which the credit balance/excess amount can berefunded
c) Requests for refund of credit balance/excess amount less than Rs. 1,000will not be processed
d) If the credit balance/excess amount is due to an additional repayment, it will be reversed within 7-10 working days into the source account from which the cardholder made the repayment
e) If the OneCard Credit Card account stands cancelled, the creditbalance/excess amount will be refunded to the cardholder’s savings bankaccount as per the procedure outlined in clause b) above. Bank accountdetails must be provided in the email.
f) No interest will be payable on any credit balance/excess amount lying in thecardholder’s OneCard Credit Card account.
g) Cardholders are not permitted to make excess payment into their OneCardCredit Card account to artificially enhance their sanctioned credit limit forhonouring high value transactions. In case there is a need for enhancement ofcredit limit, a request can be placed separately for that.
D) DEFAULT AND CIRc*msTANCES 😩
i) Procedure including notice period for reporting a cardholder as defaulter
If you do not pay at least the Minimum Amount Due even 3 days after thePayment Due Date, the card will be reported as delinquent by the Bank to theCredit Information Companies (CICs), authorized by the Reserve Bank ofIndia (RBI). Non-payment of Minimum Amount Due may also lead todiscontinuation of the credit card services.
ii)Procedure for withdrawal of default report and the period within which the default report would be withdrawn after settlement of dues
Once reported to the Credit Information Companies (CICs) there is nowithdrawal of the report. However, if dues are settled by you, this informationwill be provided to the Bank for sharing with Credit Information Companies(CICs) in the subsequent month.
iii) Recovery procedure in case of default
In the event of a default, you will be sent reminders by post, telephone, email,SMS for settlement of any outstanding dues. If no response is received fromyou via regular channels, third parties may be engaged to remind, follow upand collect dues. A message may be left with your spouse / parent / other
direct adult family member / secretary / accountant or other colleague, asavailable, at your residence / office / phone. Any such third party appointedshall adhere fully to the code of conduct on debt collection.
(iv) Recovery of dues in case of death of Cardholder
In case of accidental death of the primary cardholder, a waiver of theoutstanding amount due up to Rs. 50,000 or as per the credit limit held by thecardholder will be offered. This will be applicable only for an active card (acard with at least one ATM/POS/E-Commerce transaction in the 90 days priorto date of death). Claim documents are to be submitted by Bank/Cardholder toICICI Lombard General Insurance Company Limited within 60 days from thedate of intimation. This waiver does not apply to any amount spent byfamily/friends after the primary cardholder’s death. If the outstanding amountis more than Rs. 50,000, FPL will follow up with the cardholder’s legal heirs,informing them about the outstanding amount and requesting them to clearthese dues.
E) TERMINATION/REVOCATION OF CARD MEMBERSHIP 😢
i) Procedure for surrender of card by Cardholder - due notice –
a) You can close your OneCard Credit Card account any time by calling theCustomer Care team or by emailing them. The entire card outstanding duesand loans / EMI facilities linked to your OneCard Credit Card (if applicableand/or availed of) will immediately become due.
b) Any refund/reversal that is received after the card closure will be intimatedto you and refunded electronically to the account number shared withcustomer care after verifying the ownership.
c) Once the virtual OneCard Credit Card is activated, the physical card will besent to you. If you choose to cancel card membership within 6 months ofactivating the virtual card, a charge of Rs. 3,000 will be levied. This would beadded to the overall outstanding amount and the card account will be closedonce all dues are paid.
d) Upon termination/revocation of OneCard Credit Card membership for anyreason whatsoever, whether at the instance of the Cardmember or FPL asauthorized by Bank, the Cardmember shall remain liable for all chargesincurred by the use of the OneCard Credit Card.
e) You specifically acknowledge that once your OneCard Credit Card accountis closed, the privileges (including but not limited to all benefits and servicesaccrued, reward points not redeemed etc) of the OneCard Credit Card standnullified. Reinstatement of the same is neither automatic nor attendant and willtake place solely at the discretion of FPL as authorized by Bank.
f) For avoiding misuse, it is advised to destroy the OneCard Credit Cardensuring that the hologram, magnetic strip and chip are destroyedpermanently.
g) Your OneCard Credit Card account will be closed only once the Bankreceives the payment of all amounts due and outstanding in respect of thesaid OneCard Credit Card account.
h)You can call the customer care via phone on 1800-210-9111 or or raise a ticketin the OneCard App for initiating closure of card subject to the outstandingdues being cleared.
ii) Procedure for revocation of card membership
Your access to your OneCard Credit Card may be cancelled or revoked at anytime without prior notice, if we consider it necessary for business or securityreasons, which may include but are not limited to:
a) Delayed or dishonoured payments, improper use of credit card (in violationof RBI and Foreign Exchange rules).
b) Misleading or incorrect information / documents given along with cardapplication.
c) Failure to furnish information or documents as required under the KnowYour Customer (KYC)/ Anti Money Laundering (AML)/ Combating theFinancing of Terrorism (CFT) guidelines.
d) Involvement in any civil litigation or criminal offence / proceedings by anyauthority, court of law or professional body or association.
e) Changes in credit policy due to prevailing conditions / unforeseencirc*mstances.
You may continue to get your OneCard Credit Card statements with actualoutstanding, even after closure of the card account.
f) f)In case your OneCard Credit Card has not been used for more than oneyear then we will notify you of the dormancy within 30 days. If the card is stillnot used or no reply is received for the continuation of OneCard Credit Card,OneCard Credit Card will be closed and reported to the bureau, subject topayment of all dues by the cardholder .
F) LOSS/THEFT/MISUSE OF CARD 😠
i) Procedure to be followed in case of loss/theft/misuse of card
In case your OneCard Credit Card is lost, stolen, misplaced, or if the creditcard PIN has been compromised, report this immediately from the OneCard App or via phone on 1800-210-9111 or email us on [email protected].
If your OneCard Credit Card is misplaced, you can lock the card temporarilyfrom the OneCard App.
If your OneCard i Credit Card s lost or stolen, you can block the OneCardCredit Card from the OneCard App and a new card will be sent to you. Youcan also reset the Card PIN from the OneCard App.
In case the mobile phone with the OneCard App is lost or stolen, inform us immediately by calling on 1800-210-9111. Please also report the theft of the OneCard or phone to the police by lodging a First Information Report (FIR), and share a copy of that with us when requested.
If you change the registered mobile number or e-mail address, you can intimate us by sending an email to [email protected].
ii) Liability of cardholder in case of (i) above
You will not be liable for any misuse on a card or PIN after informing us of theloss, unless you have acted with gross negligence.
You will be liable for all losses owing to any misuse that happened with yourconsent or knowledge or prior to informing us about loss of card/phone.
NEVER share your OneCard App PIN and credit card PIN with anyone!
G) DISCLOSURES 📣
i) Bank will share credit information including but not limited to the currentbalance, loans / EMI facilities linked to the OneCard Credit Card (if applicableand/or availed of), balance outstanding on the OneCard Credit Card / loan,payment history etc. with Credit Information Companies (CICs) authorised byRBI, as per the Credit Information Companies (Regulation) Act, 2005.
ii) Banks have all responsibility for adherence to all regulatory rules,directions, and guidelines including guidelines on outsourcing of financialservices by banks or NBFCs issued by the RBI. FPL does not provide anyservices in contravention of the guideline on outsourcing of financial servicesby banks or NBFCs issued by the RBI.
iii) FPL will provide particulars of the OneCard Credit Card account to thestatutory authorities and the Bank, as needed.
iv) Transaction alerts received may not be assumed as a confirmation oftransaction completion.
v) If you do not wish to receive any marketing calls/emails from Oneconsumeror FPL as authorized by Bank for other products, you can register for the Do Not Disturb service and also unsubscribe from promotional emails by clickingon the link which will be provided in such emails.
vi) You will continue to receive communications about transactions and corefeatures of OneCard Credit Card. A copy of this MITC document, Terms andConditions, and FAQ will always be available on www.getonecard.app.
(vii) Grievance Redressal and Compensation Framework
i) Grievance redressal and escalation process and Timeline for redressal of grievance
a) Timeline for redressal of grievance
If your grievance is not satisfactorily resolved after reaching out to [email protected], you can reach out to the bank as per their escalation matrix.
If the issue remains unresolved beyond 30 days even after reaching out to the above channels, or if the response is unsatisfactory, you may write to the Banking Ombudsman for an independent review. Details of the Banking Ombudsman Scheme are available on the Reserve Bank of India (RBI) website at https://www.rbi.org.in/
ii) Below compensation framework will be followed in case of delay in resolving
iii) Contact details of the card-issuer are as following
📧 Email your query or concern to [email protected]
📞 Call us on our helpline number at 1800-210-9111
🏢 Write to us or visit us at: FPL Technologies Pvt. Ltd., Disha Bldg, Survey No 127, Mahavir Park, Opposite Sarjaa, Aundh, Pune 411007
If you are not satisfied with the response from regular channels, you can send an email to [email protected]
I) REWARD POINTS 🎁
By using your OneCard Credit Card, you are automatically enrolled in theOneCard Rewards Programme. When you transact with your OneCard CreditCard, reward points are credited to your OneCard Credit Card accountdepending on the transaction value and the purchase category. These rewardpoints can be accumulated and further used to repay other purchases orredeemed for exciting offers shown in the OneCard App from time to time.
I. Earn Reward Points
a) Reward points will be credited only on regular purchases across anycategory.
b) Reward points will not accrue for money transfers, rent payments, cashwithdrawals and digital wallet loading or top-up transactions. Sometimes,when you purchase a service/product on a digital wallet app which also offersin-app purchases, you may not get reward points, as it involves actual walletload, which is then used to make payment to the merchant.
c) Currently, you will get 1 Reward Point on every purchase of Rs. 50.
d) For purchase amounts below Rs. 50, fractional points will be credited. Forexample, if you spend Rs. 25 on a recharge, 0.5 reward points will becredited.
e) Bonus Rewards: Valid and confirmed purchases across the Top 2categories in a month are eligible for “5X” rewards, which means you wouldreceive 5 times the reward points on those categories for that month.
- To qualify, you must make purchases across at least 3 categories in a month.From these, the top 2 categories would be eligible for 5X rewards.
- Points accruing due to 5X rewards will be credited to your points balance onthe 10th day of the subsequent month. For example, if your purchases in Julyare eligible, 5X points will be credited to your points balance on August 10.
II. Redeem Reward Points:
a) No fee is levied if you wish to redeem reward points.
b) Rewards points can be redeemed including in the following ways:
- Pay with points: which lets you pay for previous transactions
- Redeem points for other offers/benefits as applicable from time to time
c) The “Pay With Points” functionality will be available against transactionsthat are less than two months old. For example, if you make a purchase onJuly 15, you can repay it with points till September 14 only (subject toavailable points balance).
d) On redemption, the rewards points so redeemed will be automaticallysubtracted from the accumulated reward points in your OneCard Credit Cardaccount.
e) To pay with points, simply swipe right on a transaction. In case availablepoints are inadequate, a message will be shown to indicate how many pointsare needed.
III. Other Terms:
a) Reward points which have been credited or debited to or from yourOneCard Credit Card account shall be reflected on the OneCard app. You canalso view the reward points accumulated by you on the OneCard app.
b) FPL as authorized by Bank reserves the right to wholly or partly modify theOneCard Rewards Programme. FPL as authorized by Bank also reserves theright to change the reward point conversion rate, withdraw reward pointsawarded or to vary any of the terms and conditions herein in its absolutediscretion without prior notice to the cardholder.
c) In case this OneCard Rewards Programme comes in conflict with any rule,regulation or order or any statutory authority, then FPL as authorized by Bankhas the absolute authority and right to modify or cancel this rewardsprogramme to give effect to said requirements.
d) Reward points do not expire and have lifetime validity, except incirc*mstances detailed below:
- If the OneCard Credit Card is not used for more than 365 days, the accruedreward points will be nullified.
- FPL as authorized by Bank reserves the right to cancel or suspend theaccrued reward points if the OneCard Credit Card account is in arrears,suspension or default or if the OneCard Credit Card account is or isreasonably suspected to be operated fraudulently.
- In case of cardmember’s death, the reward points earned but not redeemedat that time will be forfeited.
- If a transaction is reversed by way of a refund/chargeback/reimbursem*nt,the transaction amount shall be credited back to your OneCard Credit Cardaccount. In such instances, the reward points accrued on those transactionswill be reduced from the overall points balance.
- In case a cardmember cancels vouchers that were availed of by redeemingreward points, points can be reinstated at FPL as authorized by Bank’sdiscretion at the same rate at which they were redeemed.
- On closure/termination of OneCard membership, any reward points pendingto be claimed in the cardmember’s account will be forfeited.
e) FPL as authorized by Bank will not be held responsible if any supplier ofproducts / services offered to you withdraws, cancels, alters or amends thoseproducts / services.
f) FPL as authorized by Bank makes no warranties for the quality of products /services provided by the merchant establishments participating in theOneCard Rewards Programme.
g) You may note that every purchase is assigned a different “Category” depending upon the Merchant Category Code (“MCC”) defined by Card Network i.e. Visa,/MasterCard/ Rupay or authorised service providers of the bank. For example, Food & Dining, Shopping, Travel, Entertainment, Groceries, Bills & Utilities, Fuel, and so on.
J) REFERRAL PROGRAMME 💳💳
These referral programme terms and conditions shall apply to the customerwho uses the OneCard Credit Card (“Cardholder”/”You”) and the person whoagrees to be referred to the OneCard (“Referred User”). Participation in thisreferral programme is entirely voluntary and it is understood that participationby the Cardholder, shall be deemed to have been made on a voluntary basis.
This programme will be applicable for all OneCards Credit Card activated viareferral links on and after November 10, 2020.
a) You will receive Two Thousand Five Hundred (2,500) bonus reward points for every new user who joins OneCard Credit Card through your referral link.
b) The Referred User will have to download the OneCard app using the linkprovided by you and activate their virtual OneCard Credit Card. You willreceive bonus points only for Referred Users who successfully activate theOneCard Credit Card.
c) If a Referred User does not join OneCard Credit Card through your referrallink, then you will lose out on the bonus points.
d) Points earned for referring users will not be eligible for the monthly 5Xrewards boost.
e) If a Referred User is already a OneScore App user and has applied forOneCard Credit Card, then such a Referred User will not be considered forbonus reward points.
f) If more than one Cardholder provides the same reference, the ReferredUser shall receive a referral link from both the Cardholders and the ReferredUser can choose to apply using any referral link and the correspondingCardholder shall receive the reward points.
g) The referral link shall be valid only for 30 days. In case a Referred Userjoins after 30 days, then the Cardholder will not receive points for the same.
h) Along with the referral rewards value and applicable limits, the decision ofissuing OneCard Credit Card to the Referred User will be at the solediscretion of FPL as authorized by Bank, as per our evaluation policy, and is subject to change without prior notice.
i) IMPORTANT Sharing of personal information between the Cardholder andthe Referred User:
As part of this referral programme and the Cardholder being able to receivereward points for successful referrals using a referral link, the Referred Useracknowledges, understands and agrees that when the Referred User acceptsthe invitation via the referral link and successfully activates the virtualOneCard Credit Card, the Cardholder will know that the Referred User hasreceived the OneCard Credit Card. If the Referred User desires to avoiddisclosing this personal information, then the Referred User may choose toapply independently and not via the referral link sent by the Cardholder.
Likewise, by sending a referral link, the Cardholder, acknowledges,understands and agrees that the Referred User will know that the Cardholderstands a chance to get rewarded by way of bonus points. If the Cardholderdoes not desire to disclose this information, the Cardholder should not send areferral link. All communications related to the OneCard Credit Card approvalor rejection will be communicated to the Referred User only and not to theCardholder. Only a successful referral will trigger a communication to theCardholder along with the reward redemption details.
j) FPL as authorized by Bank reserves the right to disqualify the Cardholderfrom the benefits of this programme, if any fraudulent activity is identified as
being carried out for the purpose of availing the benefits under thisprogramme or otherwise by use of the OneCard Credit Card.
k) You can earn bonus reward points for a maximum of 25 referrals in any calendar month, and a maximum of 100 referrals in a calendar year.
l) FPL has the sole discretion to change, suspend or modify, from time to time, the referral programme and the terms and conditions herein in accordance with applicable laws.
IMPORTANT REGULATORY INFORMATION
i) Your OneCard Credit Card is valid for use both in India as well as abroad. Itis, however, not valid for making foreign currency transactions in Nepal andBhutan.
ii) Foreign exchange trading through Internet trading portals is not permitted.In the event of any violations or failure to comply, you may be liable for penalaction and/or closure of the card.
