The ‘golden rules’ of hospitality | 2001-09-01 | AHC Media:… (2024)

FAQs

What is the golden rule of the hospitality industry? ›

Extend a welcome: Make eye contact, smile, say hello, introduce yourself, call people by name, and extend a few words of concern. Notice when someone looks confused: Stop and lend a hand.

The idea behind the 10:5 rule is that anytime you find yourself within 10 feet (3 meters) of someone, you should smile and make eye contact. When you are within 5 feet (1.5 meters) of someone, you should greet them with a friendly hello or other greeting.

The law of hospitality is founded upon ambivalence. It imposes order through an appeal to the sacred, makes the unknown knowable, and replaces conflict by reciprocal honour. It does not eliminate the conflict altogether but places it in abeyance and prohibits its expression.

In conclusion, the six principles of hospitality – anticipation, attention to detail, authenticity, adaptability, empathy, and continuous improvement – are the foundation of exceptional service and memorable experiences.

More often than not, a greeting from an employee can change that feeling immediately. That's where the 10-4 Rule comes into play. The rule is as follows: Any time you're within 10 feet of someone, make solid eye contact and smile, and when within 4 feet, greet them verbally.

A Brief Background on the 80/20 Rule

Under the 80/20 rule, employers lose the tip credit for the time spent performing non-tipped side work if an employee spent more than 20% of their time performing tasks like rolling silverware into napkins, cleaning and setting tables, and making coffee.

These are the standard concepts used to produce a marketing strategy for your business and consist of: Product, Price, Place, People, Promotion.

Customer Journey Optimization: The Peak-End Rule

In other words, our memory is heavily influenced by the worst parts, best parts and last parts of an experience.

Xenia consists of two basic rules: The respect from hosts to guests. Hosts must be hospitable to guests and provide them with a bath, food, drink, gifts, and safe escort to their next destination.

What not to say in hospitality? ›

The Platinum Rule is a variation of The Golden Rule that calls for a more thoughtful approach when dealing with others. It asks that you "Do unto others as they would want to be done to them."

The key to finding opportunities to enhance the guest experience is to focus in on the things that guests secretly crave – the three C's: Communication, Convenience and Choice. Satisfy the guests needs for all three of these and you are on your way to greater differentiation and incremental revenues.

These four fundamental elements – Product, Price, Place, and Promotion – provide a strategic framework for crafting a successful hospitality marketing plan.

The Golden Rule is the principle of treating others as one would want to be treated by them. It is sometimes called an ethics of reciprocity, meaning that you should reciprocate to others how you would like them to treat you (not necessarily how they actually treat you).

The most familiar version of the Golden Rule says, “Do unto others as you would have them do unto you.” Moral philosophy has barely taken notice of the golden rule in its own terms despite the rule's prominence in commonsense ethics.

The famous adage about the 'golden rule' states that “whoever holds the gold makes the rules.” In advertising that means of course that the advertiser should make all the rules. They are at the top of the tree, paying the sizable expenses of advertising.

Examples of the golden rule

For example: If you want people to be polite to you, then you should be polite to them. (positive form) If you don't want people to be rude to you, then you shouldn't be rude to them.