Introduction
Are you looking for a TextNow alternative? Check out this comprehensive analysis and make an informed decision!
Having the right business communication platform to ease texting and calling efforts is nothing less than a blessing. As a business, you have a ton of things to deal with; following up with leads, engaging with existing customers, gathering feedback, and collaborating with your staff. If you’re using TextNow as your go-to platform for your texting and calling needs but are not satisfied with its offerings, you need to make a switch.
In today’s fierce business marketing realm, basic features just won’t cut it. That’s why a lot of customers are looking for TextNow alternatives. TextNow is a decent texting and calling software but comes with its own share of challenges. Whether it is the customer support, pricing, or the VoIP functionalities; the platform doesn’t deliver as per the customers’ expectations. This has led to users searching for TextNow replacements.
If you’re a TextNow user and are looking for alternatives to TextNow, then you’re at the right place, because we’ve curated a comprehensive list of alternatives that you can choose from, based on your use case. Get ready to take notes!
Top 7 TextNow Alternatives
- Emitrr
- Phone.com
- Ringover
- PhoneBurner
- TextMe
- TextPlus
- CallHippo
Emitrr
Emitrr is one of the top-rated texting platforms in the market and a great TextNow alternative. Emitrr has a five-star rating on Capterra and software advice for its features, customer service, and ease of use. In addition to offering excellent texting features, the platform also offers a VoIP phone system that allows you to stay connected with your customers at all times, and receive 99% uptime and round-the-clock support.
Emitrr features
- Add new members, locations, and teams
- Advanced call queues and call extensions
- Record calls and monitor call quality
- Two-way texting for easy communication
- Send group texts, mass texts, text alerts
- Integrate Emitrr with your local software
- Send an automated text message every time a call is missed
- Track detailed metrics like average handle time, missed calls, response times, etc
- Text enable landline number and also get 10DLC support
- Call routing option for faster connectivity without hampering call quality
- Record calls for having important calls always saved with you
- Sync with internal team members using extensions with direct dial
- Emitt has a call popup feature to quickly pull up anyone’s contact
Emitrr Pros
- Intuitive platform, easy to use
- Nuanced texting functionalities
- Ideal for all types of businesses
- No annual contracts or hidden charges
- Round-the-clock customer support
Emitrr Cons
- More features are coming soon
Emitrr support channels
- Phone
- Live rep
- Chat support
- FAQs
- Knowledge base
Emitrr pricing
You pay for what you use. Contact Emitrr to get a quote using this link – https://emitrr.com/schedule/
Phone.com
Phone.com is a cloud-based software that acts as a virtual phone system. The app manages your voicemails, conferencing, fax, SMS, and more. Phone.com support is available across America. These attributes make the platform a perfect TextNow competitor.
Phone.com Features
- Business text messaging to help users communicate better
- Call forwarding option to help users
- Call recording options to record important calls
- On-hold music for the users
- Auto attendant feature
- Call transfer to let the users have unhindered conversations
- VoIP (Voice Over Internet Protocol) phone accessories and mobile services
- Maintain business phone numbers with global reach functionality
Phone.com pros
- Multiple call routing feature
Phone.com cons
- The mobile app is a bit laggy
- Slow support staff
- Highly complicated user interface
- No basic texting capabilities offered
Phone.com support channels
- Knowledge Base
- Email/Help Desk
- FAQs/Forum
- Chat
- Phone Support
- 24/7 (Live Rep
Phone.com pricing
Phone.com has different pricing subscriptions. The most basic one starts from $12.74 monthly.
Ringover
Ringover is a phone system ideal for small businesses that allow integration with your CRM and offers calling to 110 countries. As a TextNow competitor, Ringover encompasses features over and above calling to help enhance your team’s productivity and customer experience.
Ringover Features
- Call Conferencing to satisfy business needs anytime
- Call Monitoring
- Call Recording
- Call Routing
- IVR/Voice Recognition
- Online Voice Transmission
- Voicemail Transcription
Ringover Pros
- A very easy to user-interface
- Operates with its own network
Ringover Cons
- The call quality degrades after long use
- integrations issues
Ringover Support channels
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Ringover Pricing
Starts from $19 per month
PhoneBurner
PhoneBurner is a powerful tool and a good Textnow replacement that offers tools like a power dialer and automates postcall workflows. PhoneBurner is a result-driven software that promises complete business efficiency.
PhoneBurner Features
- Text messaging feature
- Power dialer to gather more leads
- Create a caller list to have priority calls lined up
- Connect better by converting voice, SMS, and emails to voicemail
- CRM system to integrate your call list immediately
- Email tracking and reporting
- Call campaigns
- Custom report to analyze open rates and more
- Analytic engine system to calculate live phone call answer rate
- Build a cohesive sales force to distribute workflow in a day
PhoneBurner Pros
- The software setup is easy
- Onboarding training is quite elaborate
PhoneBurner Cons
- Managing stalled calls is difficult
- The software is slow and laggy
PhoneBurner Support channels
- Email/Help Desk
- Phone Support
- Knowledge Base
- Chat
- FAQs/Forum
PhoneBurner Pricing
The starting price is $149 per month.
TextMe
TextMe software offers unlimited texts, calling, and pic messaging across the US and Canada and 40 other countries in the world.
TextMe Features
- You can get multiple numbers and manage them from one account
- Free unlimited texts and calling feature
- Pic messaging option to have more interactive texts
- Two-way texting feature
TextMe Pros
- Works on multiple devices
TextMe Cons
- Very limited support channels
TextMe Support channels
- Online
TextMe Pricing
Contact support to get a quote.
TextPlus
TextPlus software offers good communication anytime, anywhere. TextPlus app allows you to text, call, and chat anywhere in the world. It is a good TextNow replacement in the US and Canada.
TextPlus Features
- Unlimited SMS and MMS to the US and Canada
- Unlimited free voicemail
- Users can send and receive GIFs and other media
- Free voicemail option
- Inbound calls for free
- Easily switch from your number to a new number
TextPlus Pros
- The UI is very userfriendly
- Quick support team
TextPlus Cons
- Very limited support option
TextPlus support channels
- Online
TextPlus pricing
Contact support to get a quote.
CallHippo
CallHippo is a business telephone system that serves the purpose of quality connection. They are a strong TextNow competitor as they provide seamless integration along with efficient features. They have a very strong support channel resource including 24/7 live rep.
CallHippo Features
- Call Tracking Metrics for better business analysis
- Caller ID activation
- CRM integrations on the go
- Call Recording option to record and replay important calls
- Call Routing option for better connectivity
- IVR/Voice Recognition
CallHippo Pros
- Diverse features
CallHippo Cons
- Inefficient support features
- Issues with call quality
CallHippo Support channels
- Knowledge Base
- Chat
- Email/Help Desk
- Phone Support
- FAQs/Forum
- 24/7 (Live rep)
CallHippo Pricing
Starts from $20 per month
Why You Should Switch To A TextNow Alternative?
TextNow software has been in the market for quite some time. The app also offers various features and promises smooth workflow. But this has not been the case. TextNow users have found themselves running into a lot of technical trouble with the software. So they are looking for good TextNow alternatives in the market.
Let’s take a look at the issues in detail.
Difficult account reactivation
The customers of TextNow have landed into a lot of trouble with their TextNow account. The customers have complained of sudden account termination without any notice. When they tried to reach out to the support team for the same, the staff provided no help.
Customers who contacted and emailed the TextNow support staff for account reactivation met only with disappointment. Also, a few customers were blocked while contacting the support team for account reactivation.
Customers lost important contacts and calls. The reasons the support team gave to a few customers were vague and inconsequential.
Buggy features
Customers have been very disappointed with the TextNow software and the app. The software is slow and has a lot of bugs to be fixed. Some added features don’t work even after multiple clicks. The customers pointed out that as soon as the workload on the TextNow app increases, the whole app crashes making them lose important messages.
Faulty SIM cards
For many TextNow users, the SIM card provided to them by the company does not even work. Even after contacting the support team and following their solution, the SIM cards were not activated. TextNow gave minimal help but did not solve the SIM card issue for customers.
Sudden account termination issues
The persistent problem customers faced with TextNow software was account termination. Customers were highly disappointed as their account was terminated without even informing them.
The support team did not bother to solve the customer’s queries. The customers were informed that their accounts would not be reactivated. Customers were enraged as they found this behavior of TextNow support staff highly unprofessional.
Even the customers with premium packages faced the same issue. They were left with pointless reasons for the account termination.
Repetitive Ad runs
TextNow software and app have repetitive ad runs amidst a customer call or messages. The customers are not able to send text messages and have long phone conversations due to these ads. These ads hinder the normal functioning of the TextNow app, causing the app to crash.
Free service false claims
Customers also feel that the “free service” claim by the TextNow software is a fallacy as the software doesn’t let you enjoy free service. TextNow constantly would terminate your account until you take a subscription package. Even the support staff does not bother with account reactivation. The software even spam your inbox with subscription offers making it difficult for the customers to actually call or message using the TextNow app.
Issues with TextNow pricing
Customers have felt that TextNow’s pricing is not very transparent. Customers complained that when they opt for free service, they are bombarded with subscription package deals. Once they started paying for any TextNow subscription package, there were changes, undue credit bills, and even subscription deactivation. This made customers question the pricing structure of TextNow.
Why Is Emitrr The Best TextNow Alternative?
Intuitive features
Emitrr really stands out as the best TextNow alternative among all competitors. Emitrr offers numerous features with the best support team. Emitrr platform is not only an aced texting software but also a high-class VoIP provider. Emitrr offers its users cloud-based VoIP solutions. These features make a customer workflow smooth. All the features of Emitrr are smooth and intuitive, thus providing 360-degree efficiency.
Explicit terms and conditions policies
Unlike TextNow, the terms and conditions policy of Emitrr is crystal clear. The customers won’t get lured into the “free services” gimmick but the customers pay what they have signed up for. Even Emitrr support staff takes the customer through the complete onboarding training process and clarifies all the terms and conditions. No sudden account termination or SIM card ban happens with Emitrr.
Transparent pricing policies
The pricing structure of Emitrr is very affordable. There are no annual binding contracts or hidden charges. The customers are provided with all the running features and their data is kept consistent and secure with Emitrr. The support team of Emitrr is 24/7 available for the users and they never charge anything extra. Emitrr builds and holds the trust they make with the customers.
Easy-to-use software
Emitrr software has a very dynamic layout that’s functional and attractive yet very easy to use. Emitrr platform has robust features and smooth workflow so with Emitrr you would never experience any software crash. The interface of Emitrr is highly user friendly so customers of all age groups can enjoy their Emitrr experience.
Top-notch customer support
Emitrr has a five-star rated customer support team across highly reputed platforms like Capterra, G2, and Software advice. This has only become possible because Emitrr’s support staff recently worked round the clock to solve the tiniest customer query. Emitrr provides the maximum support channels in the market such as Phone, Live rep, Chat support, Email, FAQs, and Knowledge base. So with Emitrr, customers are left with no worries.
How To Switch From TextNow To Emitrr?
Making a shift from TextUs to Emitrr is an effortless task. Sign up with Emitrr, and the customer support team will take care of the rest of the formalities.
- Our team will migrate all your data, including your contacts and your automation settings
- Your existing number will be ported and made ready for texting
- All your existing integrations will be activated, to ensure smooth workflows
- Your team will receive complete training concerning using the software, without any extra cost
- We have an excellent customer support team who’d be readily available 24/7 to help you with any doubts or difficulties
Conclusion
Now after weighing all the important points and going through all TextNow alternatives, it’s safe to say that Emitrr is the best TextNow competitor. Emitrr offers a lot at a very reasonable price. The best part is that Emitrr has the best support system to take care of its users.
So are you ready to make a switch from TextNow to Emitrr?
Book a demo and get the best deal for your needs!
FAQ’s
Is there a TextNow app?
Yes, TextNow offers an app for both Android and iOS users. You can download TextNow app for free from the Play Store and app store or you can also access TextNow on your computer by downloading the TextNow Chrome extension.
Is TextNow free to use?
Yes, TextNow is free to use. However, customers have complained that when they opt for free service, they are suddenly bombarded with package deals. And once they started paying for the package, there were certain changes, undue credit bills, and more.
Is TextNow reliable?
No, TextNow is not reliable. Customers often complain about false claims of free service, sudden account termination issues, buggy features, and more. If you are using a text message service for your business and want something reliable, then we recommend you use reliable software like Emitrr.
