Text Message Frequently Asked Questions (2024)

To enroll to receive text messages from Wells Fargo:

1. Sign on to Update Contact Information.
2. Add your mobile number if you haven’t already, and check the box labeled Allow Mobile Texts for each mobile number you want to enroll.
3. Accept the Consent to Receive Text Messages.
4. Reply YES ENROLL to the text message we send to your mobile phone.

Once you complete the steps above, you can go to Manage Alerts to subscribe to specific alerts you want to receive.

Here’s a copy of the consent you need to agree to when you enroll for text messages:

Consent to Receive Text Messages

By selecting I Accept below, you expressly authorize Wells Fargo (and any party acting on behalf of Wells Fargo) to contact you via text message at the mobile number(s) listed above.

You agree that Wells Fargo may use automatic telephone dialing systems to send text messages to any mobile number listed. You agree that you own or are authorized to provide any numbers you enroll.

Carrier message and data rates may apply.

Here are a few reasons you may not receive your text message from Wells Fargo:

• Your contact information isn’t correct or has changed. Please sign on to Update Contact Information to verify or update your mobile phone number.
• You aren’t using a U.S. mobile number. Wells Fargo can only send text messages to U.S.-based mobile numbers.
• You are using a landline phone or VoIP line. Wells Fargo does not currently support text messages to landline or VoIP phones. You must use a mobile phone to receive a text message.
• Your type of mobile phone can’t receive text messages while being on an active phone call.
• You recently replied STOP to 93557. You can re-enroll your mobile phone by visiting Update Contact Information.
• If you still do not receive your text message after checking the above, please call us at 1-800-956-4442.

By enrolling your mobile number for text messages, you can:

• Be quickly notified about certain unusual activity.
• Choose the kinds of alerts that meet your needs, including text alerts that help you monitor your account balances.
• Enhance your security with one-time passcodes.

Wells Fargo will not send promotional offers to your mobile number.

If you want to receive some types of text alerts but not others:

• Sign on and go to Manage Alerts.
• Unsubscribe from the specific text alerts you no longer want to receive.

If you don’t want to receive any Wells Fargo text messages sent from 93557:

• Text STOP ENROLL to 93557 (WELLS) from the mobile number you want to unenroll.
• Or sign on to Update Contact Information and uncheck the box labeled Allow Mobile Texts that is below your number.

If your mobile number changes:

1. Sign on to Update Contact Information.
2. Enter your new mobile number, and check the box to enroll it for text messages.
3. Read and accept the Consent to Receive Text Messages.
4. Reply YES ENROLL to the text we send to your mobile phone.
5. Go to Manage Alerts to subscribe to text alerts for your new mobile number.

Note: Removing or editing an existing number will interrupt other services currently associated with that number (for example Text Banking).

If you change carriers, you need to enroll your number for text messages again, even if the number doesn’t change.

1. Sign on to Update Contact Information.
2. Check the box to verify that your number is correct.
3. Check the second box that appears that is labeled Allow Mobile Texts.
4. Read and accept the Consent to Receive Text Messages.
5. Reply YES ENROLL to the text message we send.

Wells Fargo text messages and text banking both use mobile texts, but are two different services. You can have just one service, or both services.

• Text messages are messages and alerts that Wells Fargo sends to your mobile phone about your accounts. To receive text messages, you need to give us consent to send text messages to your mobile number. We also use text messages to send one-time passcodes.
• Text banking is a service that allows you to bank using text commands. You can request your balance, make transfers, and more.

Wells Fargo sends text messages to U.S.-based mobile numbers only. You can receive Wells Fargo text messages internationally if you have a U.S.-based mobile number and have the proper coverage with your mobile carrier.

At this time, we do not deliver text messages to international mobile numbers.