Does myPOS Glass work with my smartphone?
myPOS Glass works with a wide range of Android smartphones, the minimal version of which is 11.
I am trying to accept a payment but my phone does not seem to detect the card. What is the reason for this?
Before proceeding with the transaction, double check that the card used to make the payment is contactless. The contactless symbol on it means that you will be able to accept mobile payments with the myPOS Glass app. Also ensure the card you are processing is a Visa or Mastercard.
Make sure that the customer's card is always held against the back of your smartphone so that it can be read correctly. The card should only be removed from the back of the phone once the dots on your screen have fully loaded and after an audible signal confirms successful payment.
Where should the customer place his card when I accept contactless payments with myPOS Glass?
Your smartphone has an NFC sensor on the back that lets you make contactless card payments. To get paid, simply hover or tap the card on the back of your phone and you're all set!
While setting up the myPOS Glass payment app, you'll be able to find the exact location of the NFC sensor on your phone by tapping More -> Additional Settings -> Find NFC reader.
What kind of cards are accepted with myPOS Glass?
You are able to accept all contactless EMV-based debit, credit and prepaid cards by Visa and Mastercard. What’s more is that you’ll also be able to receive payments with mobile wallets and NFC wearables.
When I accept card payments, when do my funds get deposited?
One of the most attractive and competitive offerings myPOS provides is instant settlement of funds. This means that as a myPOS merchant, your funds will be available seconds after the transaction.
My client wants to pay with a card that is not Visa or Mastercard. Can I accept this payment?
While myPOS Glass currently works with Visa and Mastercard for NFC contactless cards, you can still accept payments through your phone via the QR code functionality. With the QR code payments, other than the usual Visa and Mastercard, you can accept AMEX, Union Pay, Bancontact, JCB payments, Apple Pay and Google Pay.
A QR code is easy to generate as you simply need to type in the required amount, tap the QR code function on your phone, and once generated, the code can be scanned by your client. They will then be taken to a secure page in order to complete the transaction. Once this is done, your payment will be settled in your free merchant account instantly.
My client’s card is not contactless. Can I still accept the payment?
Yes, you can with our new QR code payments. Simply enter the sum and generate a QR code - from there, your customer needs to scan the code from your phone. He’ll be taken to a secure online payments page where they need to enter their card details and complete the payment. Once complete, the money will be instantly settled in your account and visible in the myPOS Glass app.
For some reason, my phone can't read the card that the client wants to pay with. What can I do?
To resolve this issue, try to locate the Near Field Communication (NFC) chip on the back of your phone and hold the card against this chip until you see and hear a signal that the payment has been successful. Also make sure that the card is contactless as only contactless cards can be accepted through your smartphone. An alternative would be to accept the payment via the QR code payment.
Can I accept online payments using the app?
To accept online payments, simply generate a Payment Request from the “more” menu and send the link via email, chat or SMS. Your customer will be then be taken to a secure payments page to complete the payment, making it easier than ever for you to accept even remote payments smoothly and securely.
How can I check the status of the Payment Requests generated via the Glass app?
For standard Payment Requests, which can be sent to your clients via chat, email or SMS, you can check the status of the payment in your myPOS account or in your myPOS Glass app under the “More - Payment Requests” menu. There are different statuses of Payment Requests, namely seen, pending, paid, cancelled, etc.For QR codes which you’ve generated via your myPOS Glass app, you will be able to see the payment right away on your phone and account as these payments are done with the client on your side. The payments will be visible under the “Activity” tab and in the Payment Requests menu.
What is a myPOS merchant account?
A myPOS account is a business IBAN account, which is offered to myPOS merchants in the EEA, UK & Switzerland. It is one of the free value-added offerings that merchants can enjoy in addition to the free and instant settlement of funds offered by myPOS.
As a myPOS merchant, you also get a free standard business card with which you can proceed to utilise your funds, although you can also take advantage of our prestigious and luxurious Platinum range of Silver, Gold and Metal business cards. Available in multiple currencies, your free myPOS account can help your business grow.
What are the costs of accepting payments with myPOS Glass?
You can choose between two pricing options.
Starter
This plan gives you complete freedom as you pay only when you get paid. It comes with:
- No upfront commitment
- No fixed costs
- Cancel anytime
Pro
Тhis plan offers you preferential transaction rates against a small monthly subscription fee. It is Ideal for businesses with higher turnover. In addition, your first monthly subscription fee is absolutely FREE to enable you to take full advantage of our myPOS Glass service!
Benefits:
- Preferential transaction rate
- Fixed monthly subscription fee
- Your first monthly fee is on us
You can choose your preferred pricing option in the myPOS Glass app. Just download the app and follow the steps. For a full pricing breakdown, please visit the myPOS Glass webpage.
How can I send a receipt to the customer after a payment?
You can send an electronic receipt to the customer by either emailing them or sending them their receipt via SMS. Choose the most convenient option for your customer and be accountable for each sale you make.
Will the Visa Sensory and Mastercard sonic branding be available through the myPOS Glass app?
Yes! An increasingly popular method of accepting payments, sensory and sonic branding with Visa and Mastercard, respectively, will be available on your myPOS Glass app. Creating a memorable payment experience for your customers, you can also take advantage of some of the value-added perks of sonic branding for your business.
What information/data is required from my phone for me to use myPOS Glass?
As a registered and licensed institution, we have the responsibility to ensure that we follow the correct onboarding procedures for new merchants. When signing up for the myPOS Glass app and in order for it to work properly, the app will ask you to enable access to three sets of data from your Android smartphone:
- Photos, media & files: such data is required for accurate account identification and verification, especially if you do not have an account with myPOS yet.
- Make & manage phone calls: this information is needed for proper account identification. In some cases, this will be necessary to initiate the process of online identification, especially in case where you do not have an account with myPOS yet.
- Device location: this is used for the correct processing of payments. The myPOS service is bound and licensed within the EEA, and it is our responsibility to ensure that your device and scope of business operations fall within the borders of the EEA.
Who can use myPOS Glass?
The myPOS Glass app has been exclusively developed for merchants, business professionals or companies who sign up for a merchant account with myPOS in order to continue trading and accept seamless payments.We support sole traders, individuals who are self-employed, freelancers, private limited liability companies, public companies, partnerships (as well as the local European equivalents). Тhere are a small number of industries we currently don't support, such as FX speculators, weapons and arms dealers, non-regulated charities, companies with bearers shares and others. Please check our Acceptance Policy in the Legal section here.
