Learn how to use your device on another carrier or wireless provider's network. This may also be known as SIM unlock, network unlock, or carrier unlock.
On this page:
- What's a Device Unlock?
- Unlock your device
- Get help
What's a Device Unlock
- Device Unlocklets you use your device with another carrier, for things like international travel or selling your device.
- This is different from Domestic orInternationalroaming, where you use a T-Mobile SIM/eSIM to access a different wireless provider's network.
Check unlock status & eligibility
Once your device is eligible, T-Mobile will automatically unlock the device within two business days if it supports remote unlock.
T-Mobile.com account
- Log intoyour T-Mobile Accountand choose theAccountspage.
- Select the line you wish to unlock, then chooseCheck device unlock status.
- Under the device image, check if your device is eligible to be unlocked. ReviewDevice Unlock Policyfor a list of eligibility requirements.
T-Mobile app
- Open the T-Mobile app and choose the Account tab.
- Select the line you wish to unlock, then chooseCheck device unlock status.
- Under the device image, check if your device is eligible to be unlocked. ReviewDevice Unlock Policyfor a list of eligibility requirements.
T Life app
- Open the T Life app and choose the Manage tab.
- Select the line you wish to unlock. You may need to chooseManage allfirst.
- View the 'Device lock status' field.
- Select Device lock status for additional details.
- ReviewDevice Unlock Policyfor a list of eligibility requirements.
Unlock your device
Make sure you are connected to the T-Mobile network or Wi-Fi, then select your device type and follow the steps. If your device isn't listed or the steps don't work, choose your device on theDevicespagefor unlock steps orContact usfor assistance
Apple iPhone
- To view unlock status, select Settings > General > About. If Carrier Lock says No SIM restrictions, your iPhone is unlocked.
- If you have a locked iPhone that's eligible,Contact usso we can submit the unlock.
Samsung
- From your list of apps, choose Settings > Connections > More Connection Settings.
- Select Network Unlock > Permanent Unlock, then wait for the unlock to complete.
- Restart your device.
- Make sure you have a T-Mobile SIM inserted or T-Mobile eSIM setup on the device.
- Access the Play Store and download the T-Mobile Device Unlock (Pixel) app.
- Open the app and choose Check eligibility.
- SelectPermanent Unlock, then wait for the unlock to complete.
- Restart your device.
Motorola
- From your list of apps, chooseSettings> About Phone> Device Unlock.
- SelectPermanent Unlock, then wait for the unlock to complete.
- Restart your device.
LG
- From your list of apps, chooseSettings> Network & Internet > Mobile Networks.
- Select Network Unlock > Continue >Permanent Unlock, then wait for the unlock to complete.
- Restart your device.
OnePlus
- From your list of apps, chooseSettings> Wi-Fi & Internet>SIM & network.
- Select either Advanced or Network Unlock.
- ChoosePermanent Unlock, then wait for the unlock to complete.
- Restart your device.
Device Unlock App
Some older Android devices have a Device Unlock app preinstalled.
- From your list of apps, chooseDevice Unlock.
- Select Device Unlock > Continue and wait for the device to communicate with the server.
- ChoosePermanent Unlock, then wait for the unlock to complete.
- Restart your device.
T Life App
- Download and log in to theT Life app.
- Select Manage Tab.
- Locate the Device section and select Manage All.
- Select the desired device and then Status.
- The Device Lock Status will show one of these options:
- Unlocked
- Locked
- Unknown
Other devices
- Apple iPads, Apple Watches and Samsung Galaxy Watches are sold unlocked.
- Hotspots and some tablets require unlock code. Contact us to request an unlock code
Get help
- Contact usif you can't find the app or settings to unlock your T-Mobile device, or if you get an error message when attempting to complete the unlock.
- Not all devices are compatible with every wireless provider.
- If you've unlocked a T-Mobile device but can't get signal with another carrier, contact the other wireless provider for assistance.
- If you're bringing an unlocked device to T-Mobile, check out our compatibility checker and signal troubleshooting.
