Possible solutions
- Power the system off and try the download again.
Even if there's a message on the screen stating not to power the system off, it is safe to do so if the download has stopped altogether. Starting the download over will often resolve this type of issue.
- Check the Internet connection.
Slow or incompatible Internet connections can time out and result in the download stopping.
- Are you using a broadband Internet connection such as DSL, cable, or fiber optic? Other, slower types of connections may not be compatible.
- Check for wireless interference.
Wireless interference can affect the signal strength between your system and wireless router. To help minimize wireless interference, try the following:
- Make sure that your system is within 30 feet of the wireless router or other access point and facing in its general direction.
- Make sure that any other interfering devices, such as microwaves and cordless phones, are turned off.
