Synchrony Bank Review (2024)

Earning a high interest rate on your bank accounts generates extra income on your savings. Synchrony Bank is an online-only bank that offers high-yield savings, money market accounts and CDs without charging the usual monthly fees of other banks. Additionally, its accounts have no minimum opening deposit or monthly minimum balance requirements, so they're open to all levels of savers. Although it doesn't have branch locations and has a limited number of products, it might be a good secondary bank for your savings. Learn about Synchrony Bank's products and services, how to open an account and more to determine if its products work for you.

Review summary: pros & cons

ProsCons

High-yield deposit accounts with no minimum deposits or balances

No physical locations

No monthly fees

Does not offer checking accounts or full-service banking

Offers flexible CDs to take advantage of changing interest rates

Customer service is not available 24/7

Services offered

Synchrony Bank offers a limited number of services to its customers. The bank does not offer overdraft protection since it does not have checking accounts. However, you can perform a money transfer between accounts online or through its mobile app.

In addition to banking products, it features an online Money Matters blog for customers to learn basic finance skills. Additionally, its website provides an ATM finder link to locate nearby ATMs to withdraw money surcharge-free and to make deposits. Since the bank does not have physical branches, customers can access their accounts online or through a mobile app.

Account opening

To open a bank account with Synchrony Bank, you must be at least 18 years old. Start your account application by going to the bank's website at SynchronyBank.com and clicking on "Start Saving Now." If you're already a customer, log into your account to continue the account opening process. Otherwise, you'll need to create an online account and provide your personal information.

The information you need to enter includes:

  • First and last name
  • Home address
  • Phone number
  • Email address
  • Social Security Number
  • Date of birth

Upon providing your information, you'll choose your bank account product and review its terms. Then, you'll finalize your website profile and add money to your new account.

Opening an IRA, Trust, Custodial or Non-Personal account requires calling customer service at 866-226-5638.

For a Synchrony Bank credit card, click on the "Apply Now" button. The website can pre-populate your information using the last four of your Social Security Number and your mobile phone number. Complete your application to receive a decision on your credit card request.

Types of accounts

As an online-only bank, Synchrony Bank offers a limited scope of banking products to its customers.

  • High-yield savings accounts
  • Money market accounts
  • Certificates of deposit (CDs)
  • IRA CDs and money market accounts
  • Credit cards

As you can see, Synchrony Bank does not offer checking accounts, mortgages, auto loans, or other lending products. Additionally, you cannot access investments or insurance through this bank. For customers who want a full-service financial institution that can handle all of their needs, including getting one of the best checking accounts, consider CIT Bank or Chase Bank.

Interest rates

Without the cost of physical branches, Synchrony Bank is one of the best banks for earning a high interest rate. Its High Yield Savings account is one of the best savings accounts because of its competitive interest rates and lack of monthly fees and minimum deposit. Of course, there are higher competitive rates at no minimum deposit, like Discover® Online Savings. Ultimately, the decision to choose Synchrony over other banks depends on individual preferences and financial goals, considering the various factors mentioned above.

Synchrony Bank Review (3)

Synchrony Bank Review (4)

Discover® Online Savings Account

Discover® Online Savings Account

APY*

4.25%

Min. deposit

$0

Monthly fee

$0

ProductInterest Rate*

High Yield Savings

4.14%*

Money Market Savings

2.25%*

Term CDs (3 months–60 months)

2.25% to 5.00%

*

*

Bump-Up CD 24 months

3.70%

*

*

No-Penalty CD 11 months

4.10%

*

*

* Rates as of June 6, 2023.\** CD rates vary based on the CD term and features of the CD. Rates as of June 6, 2023.

Alternative savings account offers

Physical vs. online

Synchrony Bank does not have physical branches for customers to visit. Instead, the bank relies on online chat and phone calls to handle customer service needs. Although the bank does not have its own ATMs, customers can use PLUS or Accel Network ATMs. While Synchrony does not charge ATM fees, some ATM operators may charge nominal fees; Synchrony will refund up to $5 per statement cycle. Furthermore, Diamond status members of Synchrony’s Perks Reward program will receive unlimited refunds of any such fees.

Customers can access their accounts and perform banking transfers, account opening, and other actions online or through the bank's mobile app. The Synchrony Bank mobile app is available from the Apple App Store and the Google Play App Store.

In the mobile app, you can open accounts, check balances, link and manage credit cards, deposit checks, transfer funds and more. Customers can also chat with customer service through the mobile app.

How to deposit or withdraw money

With Synchrony Bank, you can withdraw money in several ways, depending on the type of account you have.

  • ATM access. Deposit or withdraw money at the ATM with a withdrawal limit of $1,000 per day. Synchrony Bank reimburses up to $5 per statement cycle for fees charged when using another bank's ATMs. Diamond status customers receive unlimited domestic ATM rebates.
  • Debit card (point-of-sale) transactions. Use your debit card to make purchases like a credit card. There is a limit of $500 per day for these transactions, but this limit is separate from the ATM withdrawal limit.
  • Electronic transfers. Transfer money electronically between your linked accounts at Synchrony Bank and other institutions. Initiate transfers online, through the mobile app or by calling the automated phone system.
  • Checks. Although Synchrony Bank doesn't offer checking accounts, you can request checks for your Money Market Account.
  • Wire transfers. Customers can wire money from their High Yield Savings or Money Market Accounts by calling customer service. Wire transfers are also allowed into savings or money market accounts.

Since the bank does not have physical branches, you cannot deposit money at a branch. Instead, you can deposit cash and checks at eligible ATMs or checks through its mobile app.

Deposits by mail are also an option. Customers receive deposit slips in their welcome package. If you don't have a deposit slip, note your account type and account number in the memo section of the check. Mail your checks and a deposit slip to:

Synchrony Bank\PO Box 669802\Dallas, TX 75266-0955

Customer service phone number

If you'd like to speak with Synchrony Bank customer service, call 866-226-5638. Automated telephone service is available 24 hours a day, seven days a week. Live customer service is available Monday through Friday from 8 a.m. to 10 p.m. Eastern time. They are also open on Saturday and Sunday from 8 a.m. to 5 p.m. Eastern time. However, the IRA and Trust teams are unavailable on the weekends.

Minimum balance requirements

There are no minimum balance requirements for any of the Synchrony Bank deposit products. Customers are not charged monthly fees, so they don't need to have a minimum balance to avoid fees. Additionally, there are no minimum deposit requirements to open an account.

The Money Money Account does have three tiered deposit rates. However, all three tiers currently offer the same interest rate.

Insurance

All customer deposits are insured by the FDIC up to regulatory limits. Current FDIC limits are up to $250,000 per depositor at each bank. You can extend these limits by naming your accounts to take advantage of different ownership categories.

Fees

Synchrony Bank does not charge monthly service charges on its accounts. There are no monthly minimum balance requirements to waive the service charges.

The bank does not charge ATM fees, but customers may be charged fees for using another bank's ATMs. However, Synchrony reimburses up to $5 per statement cycle for domestic ATM fees for all customers and an unlimited amount for Diamond status customers.

How Synchrony Bank stands out

When comparing the best savings accounts, Synchrony Bank stands out for high interest rates on its High Yield Savings. Although the bank has a limited number of bank products, the accounts that it does offer have attractive terms—competitive interest rates, no minimum balance, no minimum opening deposit, and no monthly fees.

The bank also offers three credit cards with a variety of perks without charging an annual fee. This allows customers to earn high rates of interest on their deposits while also building credit through the bank's credit cards.

About Synchrony Bank

Synchrony Bank is an online-only bank that offers savings accounts, money market accounts, CDs, and credit cards. Customer deposits are FDIC insured, and the company is backed by Synchrony, a Fortune 500 company with more than 80 years of experience.

How Synchrony Bank compares to other banks

This chart compares Synchrony Bank against competitors to highlight the types of products available at each bank. For more details about each bank, read our reviews to determine if their products are right for you.

Synchrony BankGO2bankRevolutChimeCIT BankChase Bank

High-yield savings accounts

X

X

Certificates of deposit (CDs)

X

X

Checking accounts

X

*

X

Investment accounts

X

Money market accounts

X

Monthly fees

None

$5; waived with direct deposit

$0 to $16.99

None

None

$0 to $25

Credit cards

X

X

X

X

*Money loaded on your prepaid card is held at Metropolitan Commercial Bank, and is FDIC insured up to $250,000 in the event of Metropolitan Commercial Bank's failure. Securities products are not FDIC Insured, not bank guaranteed and may lose value.

How to decide if Synchrony Bank is the right choice for you

Synchrony Bank is an excellent choice as a secondary bank for customers who want to earn higher rates of interest on their deposits. All of its accounts have no minimum deposit requirements, no monthly fees, and no minimum balance requirements. Additionally, it offers fixed-rate CDs ranging from three months to five years and CDs with flexible terms to match your financial needs. Whether you have large balances or are just starting to save, you'll receive the same competitive interest rates to earn money on your deposits.

However, customers looking for a full-service bank that offers in-person banking, checking accounts, mortgages, auto loans, and other products should look elsewhere. For customers looking for a bank with a more comprehensive menu of products, there are several alternatives as illustrated by the table above.

TIME Stamp: Synchrony Bank offers high-yield savings accounts and other financial products without monthly fees

Synchrony Bank is an online-only bank that specializes in interest-bearing deposit products and credit cards. While the bank doesn't offer a full array of bank accounts, its products are a good complement to a primary checking account at another bank. It does not charge monthly fees, and there are no minimum deposit or balance requirements. Additionally, it offers competitive interest rates on savings, money market accounts and CDs.

Frequently Asked Questions (FAQs)

Since Synchrony Bank is an online bank, how can I make deposits to my account?

Customers have many options for depositing money into their Synchrony Bank accounts. The bank offers deposits at select ATMs, its mobile app, or through the mail. Additionally, its accounts accept online transfers, ACH deposits, and wire transfers.

What happens if I overdraw my Synchrony Bank account?

If your debit card purchase, electronic transfer, Money Market Account check, or other transfer is more than your available balance, it will be declined. Synchrony Bank does not charge overdraft fees.

How do I contact Synchrony Bank by phone?

To contact Synchrony Bank by phone, call 866-266-5638 between the hours of 8 a.m. and 10 p.m. Eastern, Monday through Friday. Live customer service is also available from 8 a.m. to 5 p.m. Eastern on Saturday and Sunday. You may also contact customer service by online chat through the website or mobile app.

Is Synchrony Bank good or bad?

Synchrony Bank is one of the best banks for customers seeking high interest on their deposits without monthly fees or minimum balance requirements. For customers willing to have accounts at different banks, its products are a good complement to your primary checking account. The bank is ideal for customers who don't need to visit a branch and are comfortable using online customer service.

The information presented here is created independently from the TIME editorial staff. To learn more, see our About page.

Synchrony Bank Review (2024)

FAQs

Is Synchrony Bank a reputable bank? ›

Synchrony Bank is a solid online bank with competitive interest rates on savings, money market, and CD accounts. It is a good option for consumers who are happy with their current checking account but want to earn a higher rate of interest on their savings.

What are the disadvantages of Synchrony Bank? ›

Not full service: Synchrony Bank doesn't offer a checking account. Not as generous: Other banks may offer more generous ATM reimbursem*nts than Synchrony, which reimburses customers $5 per month for out-of-network ATM charges. Online only: Synchrony is an online-only bank, so there are no in-person branch locations.

Is Synchrony Bank owned by Chase? ›

More about Synchrony: Synchrony Bank is owned by Synchrony Financial, a Stamford, Connecticut-based consumer financial services company.

Is there a lawsuit against Synchrony Bank? ›

Another Synchrony Bank class action lawsuit 2021 that got a victorious ruling was filed by California debtors whose complaint was that they were receiving frequent harassing calls from Synchrony Bank collections.

Is Synchrony Bank safe from collapse? ›

Is Synchrony Bank secure? Synchrony Bank's deposit accounts are insured by the Federal Deposit Insurance Corp. (FDIC) up to the legal limit of $250,000 per depositor, per account ownership category. This insurance protects your money in the unlikely event of a bank failure.

Is Synchrony Bank having financial problems? ›

Synchrony is also likely the largest issuer of medical credit cards with its CareCredit card. Advocates noted that Synchrony appears to be in good financial health, with its stock jumping 5% on Wednesday and announcing more stock buybacks.

What is the controversy with Synchrony Bank? ›

A new lawsuit against Synchrony Financial in Los Angeles County accuses the financial services company of installing tracking software to invade customers' privacy and track their browsing habits. This complaint was first surfaced by Law.com Radar.

Why did Walmart stop using Synchrony Bank? ›

According to reports about the break, Walmart complained that Synchrony Financial's transaction fees were too high and that it didn't approve enough card applications. On the other side, Synchrony Financial reportedly felt Walmart didn't put enough marketing energy behind its card offerings.

Is Synchrony a good company? ›

Synchrony Reviews FAQs

Synchrony has an overall rating of 4.2 out of 5, based on over 2,345 reviews left anonymously by employees. 83% of employees would recommend working at Synchrony to a friend and 82% have a positive outlook for the business.

Is Synchrony Bank Chinese owned? ›

Synchrony Financial is an American consumer financial services company with its headquarters in Stamford, Connecticut, United States.

What is the new name for Synchrony Bank? ›

*Note: On June 2, 2014, GE Capital Retail Bank changed its name to Synchrony Bank and is part of the Synchrony Financial business (formerly GE Capital Retail Finance). The name change is in process.

Who uses Synchrony Bank? ›

Examples of other Synchrony co-branded cards:
  • Amazon Store Card (different from the Amazon Prime Visa, issued by Chase).
  • American Eagle credit card.
  • Belk credit card.
  • CheapOair credit card.
  • Crate & Barrel credit card.
  • Dick's Sporting Goods credit card.
  • JCPenney credit card.
  • J. Crew credit card.

Is Synchrony Bank a reliable bank? ›

Synchrony is a reputable bank with a history that can be traced back to 1932. Additionally, the money you deposit in a Synchrony Bank savings account, money market account or CD is covered under FDIC insurance—$250,000 per depositor, per bank, per ownership category.

Does Synchrony Bank hurt your credit? ›

Yes, Synchrony Bank does a hard inquiry on your credit report whenever you apply for one of its credit cards. A hard inquiry usually results in a slight decrease in an applicant's credit score, but the effect only lasts for a short period of time.

Did Synchrony Bank get hacked? ›

Synchrony has apologized to customers and assured them that no data breach has taken place and no personal information has been compromised.

What rank is Synchrony Bank? ›

List of largest banks in the United States
RankBank nameMarket capitalization (billions of US$ as of 12/31/2023)
34Synchrony Financial$15.80
35New York Community Bank$7.39
36Deutsche Bank$27.49
37Comerica$7.36
69 more rows

Is Synchrony Bank better than Capital One? ›

Both banks have a $0 minimum deposit and no monthly service fee, which maximizes earnings. But if you're looking for the best rate, Synchrony is the winner. Capital One allows customers to open multiple savings buckets to save for separate goals.

Is Synchrony Financial a good company? ›

Synchrony Reviews FAQs

Synchrony has an overall rating of 4.2 out of 5, based on over 2,345 reviews left anonymously by employees. 83% of employees would recommend working at Synchrony to a friend and 82% have a positive outlook for the business. This rating has decreased by 1% over the last 12 months.

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