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We've got your table covered!
From questions about purchasing to help getting you up to speed, this is your place for Infinity Game Table Answers.
Warranty Info
Click here for details of the Infinity Game Table warranty.
Support System
If you are having any issues with your Infinity Game Table please have a look at the FAQs below. If you still require support you can open a support ticket here.
Can I play games offline?
Yes, follow these steps:
- While you are connected, download the games you want to be able to play.
- Click on SETTINGS.
- You will see your WiFi settings.
- Click on the FORGET button to the right of your current connection.
- You are now offline and can play anything you have installed.
NOTE: Selecting any functions that require online features will result in messages or spinning icons. Unplugging and plugging back in does not change it as long as you do those steps.
What is your refund policy for games bought on the IGT/IGB dashboard?
All game sales are final, make sure to look at the game description and previews thoroughly before purchasing.
Can I play a connected game between my IGB and IGT?
If you are using the same account on both devices, it is currently not possible as you cannot befriend yourself.
If you wish to do so, you would need a separate ID for that table and you may be required to purchase games again.
Can I use the same power adapter/battery for IGT and IGB?
Yes, you can use an IGT adapter for IGB – However, you cannot use the IGB adaptor for IGT.
Can I use my account on my IGB and my IGT at the same time?
Yes, one account can be used at the same time on one IGB and on one IGT.
Note that this is only true for2unique device types(meaning you cannot log on 2 IGTs with the same account at the same time,nor 2 IGBs).
What happens if I spill liquid or drinks on the Infinity Game Table?
Our table is impact and waterresistant,so you don’t have to worry about spills and drops.
Can I save my puzzle game or other game and pick up on it later?
Many games have this feature but not all, it will depend on the game.
How many Infinity Game Tables can connect at once? 2, 3, or more?
Up to 6 depending on the game.
Can the table connect to PC/Mobile Device as a second screen?
We currently do not have a porting feature included with the table.
Will there be support for phone/tablet activity?
Notat thistime.
Will there be a way to disable or delete games not for my children to play?
There is currently the ability to delete any of the apps in the Owned Games section.
Can you surf the internet on the table?
The Infinity Game Tableis a closed system to maximize security for all players and is notopentosurfthe general Internet.
Do you ship internationally?
For direct sales, we are only shipping to North America. We have retail partners in UK, Australia, and Emirates.
Can I play alone against a game AI?
Playingagainst AIdependson the game. Many games are designed thiswaybutnot all.
What games and features will be available in the future?
The reason this is called the Infinity Game Table is because the content possibilities are limitless. We will continue to partner with developers to secure additional content for this table as it launchesand, in the years,to come.
We are always looking for input so any suggestions that you have arewelcome.
What are the initial games on the Infinity Game Table?
We have 50 games included free from our store. We have over 100 total for purchase or included. You may view the complete list and breakdown of what is free or additional cost here https://infinitygametable.com/game-library/.
I’m in the UK, EU, Australia, Canada, or the Emirates, is this the sort of item where I can simply plug in with a plug adapter or do I need to use a transformer?
Plug and play! The IGT is set up to be ready to play out of the box in the US, UK, EU, Canada, Australia, and Emirates!
How much does the IGT weigh?
~46 poundsfor the 24”
~ 60 pounds for the 32”
~ Infinity Game Board (IGB) 7.3 pounds
What do I do if I have trouble connecting to the WiFi?
For Xfinity customers see below. If you are notanXfinity customer and having trouble connecting please contact support herehttps://arcade1up.freshdesk.com/support/login.
If your internet provider is Xfinity, it is likely due to an advanced security feature.
To bypass this, you can go into Advanced Securitythrough the Xfinity Phone Appand allow accessfor1 hour or turn offtheAdvanced Securityfeature. If you turn off Advanced Security — please remember to turn it back onafter you have completed the setup of your Infinity Game Tableand downloaded thegamesyou would likeuse.Both of thesechanges can be made through the Xfinity Apponyour phone. To see if you havetheAdvanced Securityfeatureturned on, (from the Xfinity Phone app)pleaseclick the connect icon at the bottom ofyour XfinityappandAdvanced Security would be the 2nd option under your WIFI.
The AdvancedSecurity only affects the Infinity Game Tableif you are attempting to sign into your account, download a new game, ordownloadingan update. We are working with Xfinity to have this resolved and we do appreciate your patience. If you are playing games installed on your table, you will not have to make changes to the Xfinity Advanced Security.
Do you need technical assistance or have another question not listed above?
Please reach out to our customer service team. They would be more than happy to assist you: https://arcade1up.freshdesk.com/support/login.
Are all these games officially licensed for the Infinity Game Table?
Yes, absolutely!
Our team at Arcade1Up has spent the last few years locking up some of the greatest game titles for our cabinets and now we’re on the same path with our new Infinity Game Table! If you’re familiar with our previous products, we’ve shipped over 1 million arcade cabinets featuring games like Pac-Man, Street Fighter II, Star Wars, NBA Jam, Teenage Mutant Ninja Turtles, and dozens more! We got this!
Are the legs on the IGT and IGB detachable so we can play on dining table, desk, or bar area?
The IGT models all have detachable legs. The IGB legs are built in to the device and not detachable. IGB legs are small and meant for use on top of other tables.
Are there different sizes available for the Infinity Game Table?
Yes! We have it availablewitha24”anda32″screen!
How much gameplay do I get with the battery upgrade?
The battery will provide about 3-5 hours of portable gaming.Batteries are available at our retail partners and from Arcade1up.com.
Can we develop our own games? Who do we contact?
Yes! If you are interested in developing games for the Infinity GameTablewe would love to hear from you.Please visithttps://infinitygametable.com/game-creatorsto submit yourrequest.
