Support Center | Kraken (2024)

FAQs

Why won't Kraken let me buy? ›

Here are the most common reasons why a card purchase would fail: Your card issuer does not allow payments to crypto exchanges. The browser or app was closed or refreshed before the crypto order could complete. Some banks do not support 3DS, an authentication step currently enforced on every transaction.

Our dedicated support specialists are here to help you 24/7. “Kraken's support team is the best in the industry. Issues that take weeks to solve on other exchanges are usually solved within 24 hours by your support team."

Overall, Kraken is an excellent choice for cryptocurrency trading and investing. Make sure you understand all costs and risks involved and take steps to secure your account with two-factor authentication.

If the Kraken Pro app on your phone crashes or you experience other technical issues, it's likely due to an outdated cache. We have detailed guides on how to clear the app cache for Android and iOS which can often have this kind of issue.

The SEC's complaint, filed in federal district court in San Francisco, alleges that Kraken violated the registration provisions of the Securities Exchange Act of 1934 and seeks injunctive relief, conduct-based injunctions, disgorgement of ill-gotten gains plus interest, and penalties.

You may receive an error message or not be able to withdraw for the following reasons: The amount is below the minimum withdrawal amount listed. This amount cannot exceed your account balance. Invalid Password / Permission Denied error.

Kraken. Due to increased demand, account verification may be delayed. Please avoid submitting multiple requests, and for best results, review our document requirements beforehand.

Yes,Kraken now offers 24-7 customer service via its helpline number +1(607) 325-7728. Kaken's customer support operates around the clock, 24/7, ensuring users can seek assistance at any hour Helpline : 607-325-7728.

Kraken's Disadvantages

Kraken's beginner trading program, Instant Buy, has some pretty hefty trading fees, and unfortunately, beginning crypto investors may not even be aware of how uncompetitive these fees are.

Blockchain security firm CertiK has stepped forward as the entity behind the breach on Kraken, claiming that it detected several critical flaws that made it possible to mint (i.e., fabricate) crypto on any account, which could then be withdrawn and converted into valid crypto assets.

Is Kraken allowed in the US? ›

Where can I use Kraken? We welcome clients from all over the world, with a few specific exceptions due to international and local financial & cryptocurrency regulations. Depending on your verified residency, you may have certain restrictions on your account.

The company agreed to a $30 million settlement with the SEC in response to allegations that its crypto-asset staking products broke the regulator's rules; Kraken also agreed to cease selling its staking service in the U.S.

First-time instant purchase. Certain instant purchases, such as first time ACH Online Banking, Paypal, debit or credit card or digital wallet purchases, will trigger a withdrawal hold for up to 72 hours. The amount of the withdrawal hold is equivalent to the amount of the purchase, not your total account balance.

an incorrect password was entered. an incorrect Two-factor Authentication (2FA) code was entered. a new device requires approval.

There are a number of reasons why a transaction could fail: The app was either closed or refreshed before the crypto order could complete. Your card issuer does not allow crypto-related transactions. Website or API connectivity issues.

Why is Crypto.com not allowing me to buy? If Crypto.com is not allowing you to buy tokens on its exchange, there might be a problem with the app, your account, or your card. In general, it is recommended to check your card details and balance and ensure that Crypto.com is not under maintenance.

Next make sure the Razer Kraken Ultimate is properly plugged in and connected directly to your device and not through a USB hub. Then if it still is not detecting, try restarting your computer then test if Synapse is recognizing your Razer Kraken Ultimate headset.