Step-by-Step guide: Wirex card refunds (2024)

FAQs

Step-by-Step guide: Wirex card refunds? ›

Wirex offers two options for cash withdrawals: bank transfer and ATM withdrawal. In this article, we'll guide you through the process of withdrawing cash using either of these methods. Bank Transfer: If you need to withdraw larger sums of money, a bank transfer might be the best option for you.

Wirex offers two options for cash withdrawals: bank transfer and ATM withdrawal. In this article, we'll guide you through the process of withdrawing cash using either of these methods. Bank Transfer: If you need to withdraw larger sums of money, a bank transfer might be the best option for you.

Refunds to debit cards tend to take between two and five business days, but it can take up to 30 days depending on the company issuing the refund.

Verification is usually completed within minutes, although it may take longer in certain cases.

The following documents are accepted: Bank statement: A recent bank statement that shows the source of the funds used in your Wirex transactions. This statement should include your name, address, and account number. Payslip: A recent payslip that shows your income source and the amount you receive.

Contact the company or bank that issued the credit card or debit card. Tell them it was a fraudulent charge. Ask them to reverse the transaction and give you your money back.

Request a Dispute Form from the Wirex Customer Support team. Fill out the form accurately with relevant information such as your communication with the merchant, ATM receipts, and any other relevant information. Wirex will forward the form to the card issuer for further investigation.

How long does a credit card refund take? A credit card refund can take between five and 14 business days to appear on your card statement or balance. This is because the transaction goes through a credit card processing service and must be completed before your issuer can credit your account for the purchase.

A credit card refund can take several days to process since it has to go through the credit card networks. Depending on your credit card issuer and the merchant, the refund process generally ranges between five to 14 business days.

The bank cannot issue an immediate refund as the request has to be authorized by the merchant first. Once the merchant approves your request, they will give their bank authorization to return the funds to your account.

How trustworthy is Wirex? ›

Wirex is regulated by financial authorities and is required to comply with KYC and AML regulations. KYC regulations require Wirex to verify the identity of its users, while AML regulations require it to monitor and report any suspicious activities.

Issue 2: Payment declined

This can occur if your card has insufficient funds, if it has been reported lost or stolen, or if there is a technical issue with the payment terminal. Solution: Make sure you have sufficient funds in your account and try again.

If the recipient is a Wirex user, you can send money by entering their Wirex nickname, phone number or email associated with the Wirex account. After entering the amount and recipient's details, review the transaction details to ensure everything is accurate.

Once you are on the main 'Dashboard', tap on the "Send" button, or go to "Accounts," then "Crypto," and select the currency you want to withdraw. Once you have selected the currency, click on the "Send" button and choose the network you want to use for the transaction.

Go to the Wirex website and log in to your account using your email and password. Select 'Preferences' from the dashboard and scroll down to the 'Linked Cards' section. Choose the card you want to confirm.

After entering your card details, your bank may require additional verification steps. Follow the prompts to complete the verification process. Once your card has been verified, you'll see a confirmation message indicating that your card has been successfully linked to your Wirex account.

Ensure that you have enough funds, check your PIN, and verify the ATM limits before attempting another transaction. If the issue persists, contact the Wirex Customer Support team for assistance.

Fact: Keeping your money safe is one of our key focuses at Wirex, as is accessibility, which is why we use multisig mobile wallets. Combined with the existing safety assurances of the blockchain, our wallets incorporate a range of security measures to ensure the risk of theft is minimised.

Wirex uses the latest anti-fraud technology to root out illegitimate transactions and protect users. The company also utilizes multi-signature wallets and cold storage to secure users' crypto holdings. The platform also offers Two-Factor Authentication (2FA), biometric security, and 256-bit AES encryption.

No, crypto transactions generally cannot be refunded or reversed. Once a transaction is confirmed on the blockchain, it's final. If you send money to the wrong address or get scammed, you can't cancel or reverse it. It's like sending cash, you can't get it back once it's gone.