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FAQs
Steam Support :: Recovering a Stolen or Hijacked Steam Account? ›
Viruses, key loggers, spyware and other malicious code can steal your Steam Account name and password. Before resetting your Steam Account's password, you should run virus and spyware scanners to ensure such programs are not on your computer.
How long does Steam support take to recover an account? ›Steam Support Stats Updated: September 17, 2024 @ 12:00am
| Request Category | Submitted Last 24 Hours | Typical Response Times |
|---|---|---|
| Account Security & Recovery | 29,604 | 2.49 hours to 22.33 hours |
| Purchase & Billing Support | 12,069 | 2.36 hours to 11.88 hours |
| Game & Steam Technical Support | 6,102 | 2.34 hours to 1.42 days |
Viruses, key loggers, spyware and other malicious code can steal your Steam Account name and password. Before resetting your Steam Account's password, you should run virus and spyware scanners to ensure such programs are not on your computer.
Can I get my stolen Steam items back? ›Steam Support does not restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user's inventory.
What can hackers do with your Steam account? ›If criminals breach your account, they can lock you out and cut access to your Steam library. They can sell your items and use your linked payment methods to make purchases. Finally, they can use the available info to hack into your other accounts (your email, for example) and even steal your identity.