Steam Support :: Payment Disputes and Chargebacks (2024)

FAQs

Will Steam ban me if I chargeback? ›

Steam does not control these fees. We strongly suggest that you contact us before filing a dispute with your bank or with PayPal as we can return the funds to you without any paperwork or claim forms. We will also ban your payment account from our system so that it cannot be used again.

To protect our users from additional unknown charges, any accounts and purchases associated with the chargebacks are restricted. The quickest way to remove the restriction on your Steam account is for the owner of the payment method to contact their bank and to reverse the dispute.

If you want to fight an invalid chargeback, you need to create a dispute response (sometimes called a chargeback representment). A dispute response is a package of documents that serve as compelling evidence for the argument you are trying to make. This package should include a chargeback rebuttal letter.

Yes, a company can ban you for a chargeback, especially if you have a history of frequent or unjustified disputes.

On Steam, if you buy a game, refund it before the time/hours played limit, and then rebuy it, can you continue to refund it and repeat? Can you get banned on Steam for refunds? yes you can be banned from steam for exploiting their refund system.

Is there a limit to how many purchases I can request a refund for? You can submit any number of refund requests for eligible purchases. If it appears that you are abusing the refund system, we reserve the right to revoke access to this feature.

It doesn't matter. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within the required return period, and, in the case of games, if the title has been played for less than two hours.

Steam Support :: I've been VAC banned. VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support.

To win a chargeback dispute as a merchant, you must have evidence that is compelling enough to persuade the cardholder's bank to reevaluate the case. Depending on the reason for the chargeback, your evidence needs to prove you: verified the identity of the shopper. processed the transaction correctly.

Is it worth fighting a chargeback? ›

You may feel angry or upset and want to fight back. Unfortunately, chargebacks are ultimately designed to favor cardholders, not merchants, and there are some cases when putting time and money toward overturning a chargeback will be a losing battle.

There is no specific statute describing chargeback fraud; instead, prosecutors may charge it under a range of criminal violations, any of which may result in substantial fines, jail or prison time, or mandatory restitution to the victim of the fraud.

The industry standard chargeback ratio threshold is under 1% (i.e. less than 1 chargeback per 100 payments).

Chargeback fraud is when a person knowingly makes a purchase with a credit card, then disputes the charge with their credit card provider.

Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within the required return period, and, in the case of games, if the title has been played for less than two hours.

Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours. Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it.

A large number of chargebacks can impact on merchants' relationships with banks or payment processors. If a merchant is constantly losing a large number of chargebacks, it can lead to higher fees or, in severe cases, a loss of the ability to accept certain types of payments.