Steam Support :: How to Report a Scammer, Hijacker or Phisher (2024)

FAQs

How do I report a scammer to Steam? ›

Let the company or person that was impersonated know about the phishing scheme. And report it to the FTC at FTC.gov/Complaint.

How do I contact Steam Support? Visit https://help.steampowered.com for help with your issue. Select the most relevant option on the page and the Help site will guide you to self-solve the issue or send a help request to the Steam Support team.

You can recover your account from a scammer any time using Steam Support, and a scammer who is already defrauding you is not likely to actually return the account even if you pay. Instead, they would likely just demand additional payments.

You can use this website to receive help for a variety of issue, and submit a ticket to Steam if you are unable to resolve your issue. Steam does not offer telephone support for their products. However, if you want to try calling Steam, you can call 425-889-9642.

Report a Scam to the FTC

When you report a scam, the FTC can use the information to build cases against scammers, spot trends, educate the public, and share data about what is happening in your community.

Local Law Enforcement: Consumers are encouraged to report scams to their local police department or sheriff's office, especially if you lost money or property or had your identity compromised.

Report to Action Fraud

If you've been scammed, defrauded or experienced cyber crime, report it to Action Fraud online or by calling 0300 123 2040. Find out more about what you'll need to report and what happens after you report.

The National Cyber Security Centre (NCSC) will analyse the suspect email and any websites it links to. They'll use any additional information you've provided to look for and monitor suspicious activity.

Check your email spam filter to ensure the message was not flagged as spam. Add [email protected] and [email protected] to your contacts or trusted senders list within your email client.

How do I contact Steam support in Steam client? ›

In the Steam Client, go to: Help > Steam Support > Purchases > (name of game) > I have a question about this purchase.

- Starting a voice chat with a friend is as simple as right-clicking their name in your friends list and selecting 'Start Voice Chat'. You can also start a voice chat in the lower right corner of any open chat window by clicking the microphone icon.

Anyone who is pressuring you, offering you something unreasonable, or threatening your account with a lock or ban is a scammer. If you believe you're working with a scammer, the best thing you can do is end your conversation with them.

If you're not able to use ReportFraud.ftc.gov to file a report, you can call the FTC's Consumer Response Center at 877-382-4357.

Steam Support does not restore items that have left accounts for any reason, including trades, market transactions, deletions, or gifting. It is your responsibility to secure your Steam account.

If another player is hosting content that is being used in an abusive or inappropriate manner, we encourage players to utilize our reporting system. Reports are reviewed and typically resolved within 24 hours of submission. You will receive a notification if action is taken.

A Steam card scam is when scammers use Steam gift cards to acquire someone's money, account information, or other Steam cards. These scams target gamers who use the Steam platform frequently or those with public profiles, which are easier to harvest information from.

All refund requests are handled through help.steampowered.com.