State Bank of India - Personal Banking (2024)

RTGS / NEFT - FAQ

  1. What is Inter Bank Transfer?

    Inter Bank Transfer enables electronic transfer of funds from the account of the remitter in one Bank to the account of the beneficiary maintained with any other Bank branch. There are two systems of Inter Bank Transfer – RTGS and NEFT. Both these systems are maintained by Reserve Bank of India.

    RTGS- Real Time Gross Settlement - This is a system where the processing of funds transfer instructions takes place at the time they are received (real time). Also the settlement of funds transfer instructions occurs individually on an instruction by instruction basis (gross settlement). RTGS is the fastest possible interbank money transfer facility available through secure banking channels in India.

    NEFT- National Electronic Fund Transfer - This system of fund transfer operates on a Deferred Net Settlement basis. Fund transfer transactions are settled in batches as opposed to the continuous, individual settlement in RTGS. Presently, NEFT operates in half hourly batches. There will be 48 half-hourly batches every day. The settlement of first batch will commence after 00:30 hours and the last batch will end at 00:00 hours. The system will be available on all days of the year, on a 24 x 7 basis, including holidays.

    The above mentioned facilities are available to both Retail and Corporate Internet Banking users of SBI (provided they have availed transaction rights).

  2. What is the minimum/maximum amount for RTGS/NEFT transactions under Retail Internet Banking?

    Minimum / Maximum amount for RTGS / NEFT transactions under Retail Internet Banking
    TypeMinimumMaximum
    RTGSRs. 2 LakhsRs. 10 Lakhs
    NEFTNo Minimum Rs. 10 Lakhs
  3. What is the minimum/maximum amount for RTGS/NEFT transactions under Corporate Internet Banking?

    Minimum / Maximum amount for RTGS / NEFT transactions under Corporate Internet Banking
    TypeMinimumMaximum (per transaction)Maximum (per day)
    RTGSRs.2 Lakhs Saral - Rs.10 Lakhs
    Vyapaar - Rs.50 Lakhs
    Vistaar - Rs.2000 Crores
    Saral - Rs.10 Lakhs
    Vyapaar - No Limit
    Vistaar - No Limit
    NEFTNo Minimum Saral - Rs.10 Lakhs
    Vyapaar - Rs.50 Lakhs
    Vistaar - Rs.2000 Crores
    Saral - Rs.10 Lakhs
    Vyapaar - No Limit
    Vistaar - No Limit
  4. When does the beneficiary get the credit for a RTGS payment?

    Under normal circ*mstances the beneficiary Bank branch receives the funds in real time as soon as funds are transferred by the remitting Bank. The beneficiary Bank has to credit the beneficiary’s account within two hours of receiving the funds transfer message.

  5. When does the beneficiary get the credit for a NEFT payment?

    As stated above, NEFT operates in half hourly batches. Currently there are 48 settlements on all days including holidays. Therefore, the beneficiary can expect to get the credit for the transactions on the same day.

  6. If an RTGS transaction is not credited to the beneficiary account, does the remitter get back the money?

    Yes. If the beneficiary’s bank is unable to credit the beneficiary’s account for any reason, the former will return the money to the remitting bank within 2 hours. Once the amount is received by the remitting bank, it is credited to the remitter’s account by the branch concerned.

  7. If an NEFT transaction is not credited to a beneficiary account, does the Remitter get back the money?

    Yes. If the beneficiary’s bank is unable to credit the beneficiary’s account for any reason, the former will return the money to the remitting bank within 2 hours of completion of the batch in which the transaction was processed. Once the amount is received by the remitting bank, it is credited to the remitter’s account by the branch concerned.

  8. At what time during the day/week the RTGS & NEFT services are available?

    RTGS transactions are sent to RBI as per the following schedule:
    DayStart TimeEnd Time
    Monday to Friday and working Saturdays7:00 hrs18:00 hrs
    NEFT transactions will be sent to RBI based on the following schedule:
    DayAvailability
    All Days24 x 7

    RBI NEFT transactions are settled in batches based on the following timings:

    • 48 settlements on all days including holidays with the first batch commencing after 00:30 hours and the last batch ending at 00:00 hours.

    Please note that all the above timings are based on Indian Standard Time (IST) only.

  9. What is the mandatory information required to make an RTGS & NEFT payment?

    For effecting an RTGS/NEFT remittance the remitter has to furnish the following information:

    • Amount to be remitted.
    • Remitting customer’s account number which is to be debited
    • Name of the beneficiary bank.
    • Name of the beneficiary.
    • Account number of the beneficiary.
    • Sender to receiver information, if any
    • IFSC code of the destination bank branch
  10. How to find the IFSC code of the beneficiary branch?

    In Onlinesbi, the remitter has the option of selecting the location of the destination Bank Branch in case the IFSC code is not known. If the correct values are selected for Bank, State and Branch, the IFSC code is automatically updated.

  11. Do all bank branches in India provide RTGS & NEFT services?

    No. RTGS and NEFT services are enabled only in specific bank branches across the country. A list of such RTGS / NEFT enabled branches can be obtained from the RBI website, http://rbidocs.rbi.org.in/rdocs/RTGS/DOCs/RTGEB1110.xls for RTGS and http://www.rbi.org.in/scripts/neft.aspx for NEFT.

  12. How do I go about using this service?

    • Avail Internet Banking facility for your account with transaction rights. Contact your SBI branch for the purpose.
    • Log on to www.onlinesbi.sbi using Internet Banking ID and Password.
    • Access the Profile tab and click on the Manage Beneficiary link.
    • Select Inter Bank Payee from the options provided.
    • Select 'Add' option and provide the Beneficiary Name, Beneficiary Account Number, Address and Inter Bank Transfer Limit in the relevant fields.
    • Enter the IFSC code of the beneficiary bank branch by either:
      • Selecting the IFSC code option and entering 11 digit IFSC code in the textbox.
      • Selecting the Location option and then the Beneficiary Bank, State and Branch form the drop down menus provided.
    • Click the 'accept Terms of Service (Terms & Conditions)' button followed by 'confirm'.
    • A high security password is sent to the mobile number as an additional security measure. Enter this password to authorize the beneficiary.
    • The beneficiary added is activated in a maximum of 16 hrs. time. Once activated you can transfer funds to the beneficiary.
    • To remit funds to the Inter Bank Payee through RTGS / NEFT select the 'Inter Bank Transfer' link in the 'Payments/Transfers' tab.
    • Select the Transaction Type - RTGS or NEFT.
    • The list of beneficiary accounts added is displayed.
    • Enter the Amount and select the beneficiary to be credited from the list.
    • Click on 'accept Terms of Service (Terms & Conditions)' and confirm.
  13. What are the service charges applicable for RTGS / NEFT transactions?

    No Service Charges are levied on RTGS/NEFT transactions.

  14. Whom I can contact, in case of non-credit or delay in credit to the beneficiary account for NEFT transaction?

    Please contact your bank/branch or the destination bank/branch or the Customer Facilitation Service Centre of the banks.

State Bank of India - Personal Banking (2024)

FAQs

How can I do personal banking in SBI? ›

If you already have an account with us, ask your branch to give you Internet Banking. If you don't have an account, just step into any of our branches and open an account with Internet Banking facility. Internet Banking facility is available free of cost. Location of our branches can be known by visiting www.sbi.co.in.

What is the format of SBI personal banking password? ›

Ensure that your password is a combination of letters in upper and lower case, digits and special characters/ images, so that it is difficult to crack. Reenter the same to confirm the password. Select a hint question and enter the answer for the same.

What is the minimum balance in SBI personal banking? ›

SBI accounts have no minimum balance requirement and provide various services. The SBI savings account interest rates start at 2.70%. There are no maximum balance restrictions for most accounts. Customers can open an account online or offline by following specific procedures and providing required documents.

How do I contact SBI customer care through WhatsApp? ›

Send a “Hi” from your WhatsApp Number to +919022690226 and follow the instructions given by the Chat-Bot.

How to get SBI username and password? ›

You can reset your SBI net banking password by following the below process: Visit the SBI Online website. Click 'Login' under 'Personal Banking' section and click on the 'Continue to Login' button. In the login screen, click 'Forgot Username/ Login Password'.

Can I reset my SBI profile password online? ›

To reset the Profile password: Click Profile -> Forgot Profile Password. A Forgot Profile Password Page appears and displays a form for the Hint Question and Answer. In this page, select the hint question, which you had set when you created your profile password for the first time.

How much money can be deposited in a Savings Account SBI? ›

There is no ceiling on maximum balance in Savings Bank account, except for Minors account and BSBDA-Small Account.

Can I open two accounts in SBI? ›

Q. Is it possible to have more than one SBI savings account? Ans. You can have different types of accounts in SBI (like savings, current, etc.) but with the same customer ID. All the accounts will be interlinked.

Does SBI have WhatsApp service? ›

Customer can subscribe to SBI Card's WhatsApp service by following any of the below ways: Give a missed call at 08080945040 from your registered mobile number. SBI Card Mobile App: Login to Mobile App, go to the main menu and select 'WhatsApp Connect' to subscribe to our WhatsApp service.

Can I speak to someone on WhatsApp? ›

Voice calling lets you call your contacts using WhatsApp for free, even if they're in another country. Voice calling uses your phone's internet connection rather than your mobile plan's minutes. Data charges may apply.

How do I speak to WhatsApp customer service? ›

To better assist you, contact us from your phone by opening WhatsApp > Settings > Help > Contact Us. You can also visit our Help Center for additional information. Let us know how you use WhatsApp by providing the necessary information below. Then, tap or click "Send Question" to contact us.

How can I open SBI personal account? ›

Step 1: Visit your nearest State Bank of India branch. Step 2: Collect the savings account opening form from the bank. Step 3: Fill up the form with all the required details. Step 4: Cross-check the application form to ensure that the details match with your KYC documentation.

Can I activate SBI net banking without visiting branch? ›

The activation process is very simple and straightforward and can be done online. You can easily register and start using SBI Netbanking facility without visiting the branch. Once registered, the SBI net banking facility can be accessed through mobiles, PCs or other compatible electronic devices.

How can I change my SBI account to individual account? ›

Visit your SBI branch and submit the filled application form along with the supporting documents to the bank representative. The bank will process your application and review the request for conversion. Once approved, the joint account will be converted to a single account, and you will be notified of the changes.

Can I open a bank account online without going to the bank SBI? ›

Yes u can open sbi account online through SBI YONO App. U can also do video kyc no need to visit branch. Yes. But you need one time visit in bank.

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