Quick fix
Quick fixSSL error 61 is an error code regularly experienced by Citrix users. There are several error messages that can be displayed for receiver users when accessing Citrix StoreFront or web interface applications, such as:
“Cannot connect to the Citrix XenApp Server. SSL Error 61: You have not chosen to trust ‘Certificate Authority’, the issuer to the server’s security certificate.”
“The server certificate received is not trusted (SSL Error 61)”
“You app is not available. Try again later.”
As a system administrator, you can try the following solutions to get rid of SSL error 61:
- Update to the latest receiver version, as older versions may not support SHA2 certificates.
- Ensure that you have the required root certificate or intermediate certificate. You can download the certificates from your SSL certificate provider. If you use an antivirus software, make sure that your antivirus software trusts the SSL certificate.
- Check if the server certificate is compliant with the instruction in RFC 3280 in terms of the Enhanced Key Usage field.
Best Solution: https://support.citrix.com/article/CTX101990
Proper fix
Proper fixSwitch to PRTG: PRTG uses the SSL Security Check Sensor and lets you use SSL to encrypt your own monitoring data. PRTG helps you secure data traffic and notifies you at once if the security rating changes.
Find out how PRTG’s Monitoring can help you get rid of SSL Errors
