Slow performance in Google Drive | Google Workspace Knowledge Center (2024)

English
Deutsch
Español – América Latina
Français
Indonesia
Italiano
Polski
Português – Brasil
Tiếng Việt
Türkçe
Русский
עברית
العربيّة
فارسی
हिंदी
বাংলা
ภาษาไทย
中文 – 简体
中文 – 繁體
日本語
한국어

Knowledge Center

Admin console Contact us

Problem

You are experiencing performance issues with Google Drive.

Environment

Google Drive

Solution

Check the user's browser.
1. Try a different browser— Open another browser that is compatible with Drive and see if the issue continues. Drive works best with:
  1. Chrome browser
  2. Mozilla Firefox
  3. Microsoft Internet Explorer 11
  4. Microsoft Edge
  5. Apple Safari
    - Other browsers might work, but some features might not be available. SeeSystem requirements and browsers.
2. Close unused tabs— The more tabs you have open, the harder your browser has to work.
  1. To close tabs you aren't using:
    1. On the tab, click Close.
    2. On Microsoft Windows, Linux, and devices running Chrome OS, you can use the keyboard shortcut Ctrl+W.
    3. On Apple Mac, you can use the keyboard shortcut Command+w.
3. Clear cache and cookies—As your browser stores more cache and cookies, it could slow down. Clearing the cache and cookies can fix issues with items taking longer to load. See.
4. Turn off extensions and plugins—Browser extensions and plugins can sometimes cause issues with Google Docs, Sheets, Slides, or Forms. Turn off any extensions and plugins and see if the issue continues.
  1. SeeInstall and manage extensions. If you're using a browser other than Chrome browser, see their support site for instructions.
Check the user's computer
1. Restart the computer—Restarting the computer removes unneeded data and can help increase speed and improve the internet connection.
2. Try a different computer—Have the user sign in to Drive on a different computer. If the problem still occurs, then you can look into other issues, such as network settings or Wi-Fi connectivity.
3. Check the operating system requirements—If the user is having problems synchronizing files usingDrive for desktop, check that they're using a compatible operating system.
  1. SeeSystem requirements and browsers.
Check the user's Drive account
1. Check storage quota in Drive—If a user runs out of storage space in Drive, they will not be able to store anything new. Not enough storagemight make users think that Drive is running slow.
  1. Have the user remove any files they don't need and see if the issue continues. See.
2. Check file sizes in Drive—Larger files can be slow to open and work with. For example, if you have a large number of cells or calculations in a spreadsheet, it might take longer to load and users might thinkthat there is a problem. Try opening files of different sizes and see if the problem occurs for each file. For file-sizedetails, seeFiles you can store in Google Drive.
Advanced troubleshooting. After you check the user's browser and computer, you can take more advanced steps to try and solve the issue.
Check the status of Google Workspace services—You can see if there are any outages or issues with Drive, Docs, Sheets, Slides, or Forms. See theStatus Dashboard.
Check firewall settings—To ensure that your users can access Drive or Google Docs editors, be sure your firewall rules connect to the correct hosts. SeeDrive firewall and proxy settings.
Check for network issues when syncing with Outlook—If your organization uses Google Workspace Sync for Microsoft Outlook, Notes in Outlook can synchronize with Google Drive, which might cause slow performance in Drive. SeeTroubleshoot network traffic issues.

Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License, and code samples are licensed under the Apache 2.0 License. For details, see the Google Developers Site Policies. Java is a registered trademark of Oracle and/or its affiliates.

Last updated 2024-03-22 UTC.