Simple guide to filing a phone insurance claim with Asurion (2024)

Soyou justbought anew phoneandyou'vealready cracked the screen?We've all been there.

Don'tpanic. If you havean Asurion mobile protection plan, you don't have to worry about a cracked screen, water damage,lossor even theft.Our expertsare here tomake things right.We'llfix your brokendeviceor send you a replacement as soon as the same day. All you need to do is file a claim,eitheronlineor over the phone.

Whatis aphone insurance claim?

A phone insurance claim is how you request to receive a replacement phone or a repair to your existing phone if something happens to your insured device.

How do I file aphone insuranceclaim?

Filing a phone claimis easyand only takes a few minutes.You'll just needto providea little bit of informationto begin the process:

1. Your phone carrier
2. Your phone number
3. Your devicemakeandmodel

Oncewe havethosedetails,you'llneedto brieflydescribewhat happened to your phoneand when.Did you drop it?Was it stolen?Did itget wet?Letus knowas muchas possibleso we can get you reconnected ASAP.

Next,we'llneedyourbilling and shipping address.Phone insurance includes a deductible, so you'll provide your payment info here as well.Butdon't worry—in most cases,it'sfar less than what you wouldspend ona new device.

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Life is short. Ask our experts and get answers now.

WhydoIhave topay adeductible?

Likeotherinsurance programs,Asurion mobile protectionplans requirea monthly premiumplus a deductiblewhenyou file a claim.But we try tomakeitas affordable as possible, andweacceptmultipletypes ofpayment.

How long will it take for me to receive my phone?

Submit your claim,andcheckits statusonline.In the meantime, our expertswill get to work.If it turns outyou'llneedareplacementphone, you won't have to waitlong; we ship96% of replacement devicesthe very next day*.

Here are3 ways to avoid slowing down your claimsprocess:

1. Sharethe correctdevice make and model that islisted on your account or coveredby the protection plan.
2. Make sure the shipping address matches your billing address.
3. If your device was lost orstolen, report it toyour carrierbefore submitting theclaim.

You'll alsohavetosendusyour oldor damageddevicewithin 10-15 days—depending on your contractual agreement—afterreceiving areplacementso you're not charged additional fees.Check out our guide tohow to send in your damaged phone after receiving a replacementand follow the steps closely.

That's it!We know your life is on your device. It's why we help you protect your device against costly repairs and replacements—andwhy we make filing a claim so simple.But don't take our word for it—hear it from our customers:

“I had no trouble setting up a claim for my lost/stolen phone,” saidJennifer W.“The replacement phone came very quickly—aday earlier than expected,and I was impressed with the service.”

So wasJavier M.Hesaidour experts madehisclaims process easy:

“They'll take care of youquick, no hassle, a smooth experience, I had my phone the next day! I'm a very happy customer.”

*2018 Asurion Claims Data