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Setting Up Your Helium Mobile Account
A step-by-step walkthrough on setting up your Helium Mobile account.
Updated over a week ago
Signing up as never been easier! Before you begin, head over to the Helium Mobile app or our website.
Please note that if you are signing up for a business plan or accepting an invitation for a group plan, you will need to proceed to the Helium Mobile App to complete signup. See Legacy Signup Flow for details.
To get started, enter your zip code to verify you are in an eligible service location.
Enter your email address and set a password to create your Helium Mobile account. Passwords must be at least 12 characters and include at least one number, one special character, and mixed casing.
You will need to verify your email before proceeding to payment.
Once you Click "Create Account, a verification email will be sent to your email address. After clicking the verification link, it will redirect you to sign-up page to continue setting up.
Next, you'll see a brief overview of your Helium Mobile plan, including the cost of your plan with taxes and fees, as well as any added discounts.
You'll also see a list of our legal terms. Before joining Helium Mobile, we'll need you to have read and agreed to the following terms:
Privacy Notice
Acceptable Use Policy
Your payments options include Apple Pay, Google Pay, and manual credit card entry. Please note that if you select manual credit card entry, you will be asked to enter your billing details.
At this time, Google Pay is not available in Firefox browsers.
Some forms of payment are also subject to identification verification. By confirming and paying, you certify that you are 18 years or older.
After reviewing your order confirmation details and receiving a confirmation email, you're ready to get connected with your SIM and activate your Helium Mobile service.
To choose and set up your SIMs, download the Helium Mobile App on iOS or Android. (minimum supported OS versions are Android 11 and iOS 14.)
Already downloaded the app? Click here to learn how to choose and set up your SIMs.
Legacy Sign Up Flow (In-App Only)
If you sign up directly through the Helium Mobile App, you will undergo our legacy signup flow. The steps are details below.
To get started, enter your email address to create your Helium Mobile account. Once your email is accepted, you'll be able to set your password. Passwords must be at least 12 characters, and include one number, mixed casing, and one special character.
Once you Click "Continue", a verification email will be sent to your email address. After clicking the verification link, it will redirect you to sign-up page to continue setting up.
Now we'll just need to confirm your basic details to get you setup.
a. Full name: Enter your full name (this is the name of Helium Mobile account holder).
b. Home Address: Your home address is the primary address where you will be using Helium Mobile service. This address is used to calculate location-based taxes and as your e911 address. This address must be kept accurate.
You may check “My home address is the same as my billing address” to autofill your billing address.
c. Billing Address: Your billing address is the address associated with your payment method. Please ensure your address is accurate for a smooth checkout process.
d. Codes: Enter in any applicable promotion or referral codes to apply to your subscription.
If you are signing up with a referral link on the web, your referral code will be automatically applied and you will not be eligible for an additional promotion. On the app, you may enter in your friend's 6 digit referral code here.
*Limit of one referral OR promotion code per subscription. Referral and promotion codes cannot be stacked.
e. Payment Information: Finally, to complete your purchase, enter your payment information. We require the following details:
Credit Card Number
CVC Number
Payment Method Zip Code: This is the zip code associated with your billing address.
Approval of automatic monthly payments by checking “I allow Helium Mobile to automatically bill my card each month.”
Tap “Proceed to Checkout” to continue. (If you are unable to “Proceed to Checkout”, please verify that all information has been filled).
To ensure your account remains secure, we require identity verification. Our Identity verification process may requires the following:
Date of Birth
Government Identification
Selfie Verification
Identity Verification may be required to sign up for Helium Mobile.
Next, you'll see a brief overview of your Helium Mobile plan, including the cost of your plan with taxes and fees, as well as any added discounts.
You'll also see a list of our legal terms. Before joining Helium Mobile, we'll need you to have read and agreed to the following terms:
Privacy Notice
Acceptable Use Policy
Finally, you can tap “Confirm and Pay” to complete your purchase and subscribe to Helium Mobile (By confirming and paying, you certify that you are 18 years or older.)
Note, you will receive a temporary $1 hold on your payment method used to validate your details.
After reviewing your order confirmation details and receiving a confirmation email, you're ready to get connected with your SIM and activate your Helium Mobile service.
To choose and set up your SIMs, download the Helium Mobile App on iOS or Android. (minimum supported OS versions are Android 11 and iOS 14.)
Already downloaded the app? Click here to learn how to choose and set up your SIMs.
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