How-to
•
Guest
If you need to cancel, you may be able to receive a refund on your entire reservation, including the service fee. So how does it work?
When the service fee is refundable
The service fee is refundable if you cancel before your reservation’s free cancellation period ends or if your Host decides to refund you in full after you cancel.
Find out if you’ll be refunded the service fee
Check your reservation’s cancellation policy to find out if you’re within the free cancellation period and will be refunded the service fee if you cancel.
If your reservation is in Italy or you’re a South Korean traveler
For reservations in Italy and for South Korean travelers in some cases, the service fee may be refundable if you cancel any time before check-in. Learn how to find the cancellation policy for a confirmed reservation.
Find out what else may be refunded if you cancel your reservation
When it comes to things like nightly rates and the cleaning fee, you may be eligible for a refund. Find out more about what can be refunded.
Did this article help?
Related articles
How does Airbnb use data to work against racial discrimination?
Find out more about the methodology we use in order to help create new features and policies to address racial discrimination.
Experience Host
Experiences involving transportation in China
Hosting Airbnb Experiences is fun, but there are some obligations and rules that apply to different activities. We’ve gathered some resource…
Guest
Visiting a place before booking
We encourage all guests to complete their bookings through Airbnb before meeting in person to ensure their safety and privacy.
