Generally, if you receive your payment through EFT or paper check, we will release your payment in advance of the effective date, so you receive it on or before the effective date.
If you receive your payment electronically,please contact us if you did not receive your payment by the effective date. Please note that, depending on the numbers of days in the month, weekends and holidays, that fall in between the release and effective date of the payment, electronic payments may post to your account on different dates in the month.
If you receive your payment via paper check,please allow the Post Office 5 business days beyond the effective date to deliver the payment. If you do not receive your check after 5 business days past the effective date, please contact our Service Department at 855-469-5772, option 2.
