FAQs
If the seller doesn't reply or resolve your issue within 2 business days, you can contact Facebook support.
What if the seller does not respond to an offer? ›
While some sort of response is typical, there is nothing illegal or unethical if a seller does not respond. A seller may dismiss an offer altogether if they believe it to be unreasonable, incomplete, or otherwise not in their best interests.
How long should a seller take to respond to an offer? ›
The typical response time for a seller after receiving an offer is 24-72 hours. However, it could take longer, depending on market conditions and other factors.
What to do when an eBay seller isn't responding? ›
Ask eBay to step in and help
If the seller hasn't responded, or hasn't provided a resolution after 3 business days, you can ask us to step in. You have up to 21 business days from when you opened the original request.
What to do when online seller doesn t respond? ›
If contacting the seller or website does not work, file a complaint with:
- Your state's consumer protection office.
- Your state's attorney general.
- The Federal Trade Commission (FTC) if you believe the sale may have been a scam.
- Econsumer.gov if your purchase was from a seller outside of the U.S.
What happens if a seller refuses to refund on Facebook Marketplace? ›
If you have contacted the seller and they have not responded or resolved the issue after 2 business days, you can contact the Facebook Support team to file a Purchase Protection claim. To contact our team to file a Purchase Protection claim: 1. Go to your Activity.
How long to wait for seller response? ›
Legally speaking, there isn't a time frame sellers must respond to your offer. However, it's an unspoken rule in the industry that sellers and/or the listing agents should respond within a few days, with 48 hours the norm.
What to do if seller declines offer? ›
If a seller rejects your original home purchase offer, determine if you've truly put your best bid forward. There are really two choices left after having a home offer rejected. You can make another offer, potentially getting into a bidding war with other potential buyers, or you can decide to walk away.
What to do if buyer is not responding? ›
What to do When Your Buyers Simply Don't Answer
- Realize that the volume of communication is higher than ever before. ...
- Don't take it personally. ...
- Frame the conversation as a chance for the buyer to talk about themselves. ...
- Categorize your leads with metrics and ranking systems such as opportunity and qualification scores.
Why do sellers wait to accept offers? ›
“Typically, response time increases if there is more than one offer on the table,” says Ross. “Sellers may take their time to choose which offer is best for them.” Another reason your offer might go unanswered is if it's too low.
Even if you don't know whether you want to accept the offer, reject the job offer or ask for more time, respond within 24 hours of receiving it. Make sure to express your gratitude for the opportunity.
Does a seller have to respond to a counter offer? ›
In most cases, buyers want to be in charge of this important decision! A seller never has to respond to your offer or counter offer. Often you do get a response, but you should know that the seller isn't required to give you one.
How long should I wait for an eBay seller to respond? ›
The seller will have 3 days to reply. If no reply, then click the link to Ask ebay to step in. If the seller accepts the return, he is responsible for supplying a prepaid shipping label. Print out the label, affix it to the box, and make sure the carrier scans the label.
What happens if a seller on eBay doesn t respond to an offer? ›
What happens after you make your offer. The seller has 24 hours to decide whether to accept or decline your offer. They can also suggest another price. If they don't respond to you in that time, or if the listing ends before they respond, then your offer expires.
Why don't eBay sellers answer questions? ›
Some sellers do not respond to questions, or disable the feature entirely. Asking a drop-shipper about a listing is unlikely to be fruitful. The drop-shipper may not know enough about the product to answer. Or may not speak English.
Can you get your money back from Facebook Marketplace? ›
Purchase Protection means that you can request a refund if: You didn't receive your order. The product arrived damaged or different than described on the listing (example: the condition isn't accurate). The seller didn't follow their stated refund policy.
What happens when you report a seller on Facebook Marketplace? ›
When something gets reported to Facebook, we'll review it and take action on anything we determine doesn't follow our Community Standards. Unless you're reporting an incident of intellectual property infringement, your report will be kept confidential and the account you reported won't see who reported them.
How do you know if a seller is scamming you on Facebook Marketplace? ›
How to spot Facebook Marketplace scams
- Check the seller's profile. ...
- Low price on a high-ticket item. ...
- Sellers ask you to pay on another platform. ...
- Buyers or sellers ask to use another platform for conversations. ...
- Sellers refuse to meet in person. ...
- Sellers ask for a small payment upfront. ...
- A buyer overpays a seller.
What to do if you get ripped off on Facebook Marketplace? ›
What should I do If I get scammed on Facebook Marketplace? If you run into a fraudulent buyer or seller, report them immediately. Facebook makes it easy to report Marketplace scams. Follow the listed instructions to create a report as soon as possible.