Trust &Regulations
Sendwave and our affiliates are regulated in each of the countries where we offer money transfer services.
In the U.S., we are registered as a Money Services Business with FinCEN and havestate licences.
We are authorised as a payment institution in the UK by the FCA, in Canada by FINTRAC, and in the EU by the NBB with EU license passporting. We are compliant with GDPR and ensure the security of our users’ data.
As a regulated money transfer business, we also undergo frequent audits by regulators and independent reviewers. The Sendwave mobile app is PCI DSS certified.
Zepz Group Modern Day Slavery Statement
Introduction
This Modern Slavery and Human Trafficking Statement is made pursuant to section 54(1) of the UKModern Slavery Act 2015 and constitutes our statement for the financial year ending in December 2021. It sets out our approach for dealing with the potential risk of slavery and human trafficking in our business or within our supply chains.
Our Business
Zepz is a leading international digital money transfer business. Our global headquarters are in London, England and we have regional offices in Australia, Belgium, Canada, Ethiopia, Japan, Kenya, Malaysia,Philippines, Poland, Rwanda, Singapore, Somaliland, South Africa, Tanzania, Uganda and the UnitedStates. We enable our customers, who are located in more than 50 countries, to send money to recipients in over 145 countries.
Our Values and Policies
We are committed to acting ethically, working to the highest professional standards and complying with all applicable laws and regulations. We take a zero-tolerance approach to slavery and human trafficking and any other illegal or unethical conduct. This commitment is supported by our corporate policies, including our Whistleblowing Policy, which encourages employees and workers at all levels to report suspected illegal or unethical conduct and provides guidance as to how to raise such concerns and ourAnti-bribery and Corruption Policy which sets out our responsibilities, and of those working for us, in observing and upholding our position on bribery and corruption. In addition, all our employees and workers are expected to behave in accordance with our Code ofConduct. This requires them to establish and maintain ethical standards and raise any suspicions of unlawful or unethical conduct to their direct manager in line with our Whistleblowing Policy and our core values, which include “Doing What’s Right”, so that we act with honesty, integrity, transparency, respect and in a socially responsible manner.
Our Supply Chain
We are committed to ensuring that slavery or human trafficking do not take place in any part of our business or within our supply chains. We will not knowingly support or do business with any organisation that is involved in such practices and we would seek to terminate any relationship immediately where evidence of the same occurred. Our suppliers span the globe and include key institutions in the financial, telecommunications and remittance sectors and they are screened by us to ensure that they are a suitable organisation with which to do business. Each of our payment partners is subject to an extensive due diligence process to ensure compliance with appropriate regulatory guidelines, including anti-money laundering and counter-terrorist financing, and we run adverse media screening, including regarding any involvement in human trafficking and slavery.
Future steps
We will monitor the effectiveness of the measures that we are taking to ensure that there is no slavery or human trafficking in our business or our supply chain, including building upon and improving the policies that we have put in place. This statement was approved by the board of directors on 20 January 2022 and it is reviewed annually.
Breon Corcoran
CEO & Director
Date: 04 April 2022
24/7 Help
If you find yourself needing assistance with our app, the Sendwave team is always on hand at any time by in-app chat or email for up-to-date support. For call support hours, please click the “Contact Us” button.
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