Scotiabank Help Centre (2024)

FAQs

How do I contact Scotiabank outside Canada? ›

Call us toll-free at 1(800) 4SCOTIA (if you're in the continental U.S., i.e., excluding Alaska) or call us collect at (416) 701-7200 if you're anywhere else in the world. Withdraw cash or get a credit card cash advance by visiting ABMs that display the VISA, Plus, Interac, American Express or LINK symbols.

If you prefer speaking with a customer service representative to close your account, you can do so by calling Scotiabank's customer service at 1-800-472-6842.

If you've already entered your password incorrectly 5 times, you'll be locked out of the system for several hours before you can try again. If you don't remember your password, please click on our 'Forgot Password' link. This will direct you to a secure area where you can replace the forgotten password.

The perfect way to pay anywhere in the world!

Your ScotiaCard^® is enabled with Visa^* Debit that allows you to shop online and worldwide – while paying¹ directly from your bank account! Enjoy shopping at thousands of merchants online, pay in-store in the US and at international retailers.

To receive a wire transfer you'll need to provide the sender with your name, address, account number, the address of your branch, plus the following information: Bank name: Bank of Nova Scotia. SWIFT code/BIC: NOSCCATT.

As discussed on this page, we would advise against closing unless it is absolutely necessary or unless there are large fees. In most situations, it best to keep accounts open and active - in particular, if you expect to return to the US in the future.

Please visit us at a branch to make this update.

It is not recommended to close a bank account immediately when leaving the country as some outstanding invoices may remain and direct debits may still be in place. In addition, insurance companies, the tax office, landlord and other companies may need to refund outstanding balances.

If your chequing account, savings accounts, debit card, or Mastercard is locked, or you can't unlock your card on the app, please call us at 1-800-472-6842 or visit one of our branches.

Why am I blocked from online banking? ›

The main reasons accounts get blocked:

Suspected fraud. Lack of use. Suspicious transactions. Disputes with your bank.

Scotiabank is a founding member of the Global ATM Alliance. When you're travelling outside of Canada, you can use the ABMs of the international banks in the Alliance, and you'll skip the surcharge and save on access fees.

Scotiabank operates in 20+ countries across the globe, with deep roots in North America. We are uniquely positioned as the only bank with scale in Canada, U.S. and Mexico.

Wherever your business takes you.

As the only bank with scale across Canada, U.S. and Mexico, and with a strategic presence in Latin America, Europe and Asia Pacific, we're uniquely positioned to provide seamless connectivity across global markets.