How-to
Reporting and blocking
Select the conversation with the person you want to report or block and follow the instructions.
Rules
Home safety: Smoke and carbon monoxide alarms
Hosts are encouraged to install carbon monoxide alarms in their space. Find out more about our home safety programme.
How Airbnb builds trust between Hosts and guests
We offer features that help build trust, including our secure messaging system, reviews, the Host Guarantee, and more.
How-to
If you feel unsafe during a trip
If you feel that you may be in danger or that your personal safety is threatened, contact the local authorities immediately.
How-to
Safety information on listings
Here’s what you need to know about disclosing safety information in a listing.
How-to
Concerns about your reservation’s location
Having second thoughts about the location of your reservation? Read everything the Host has posted in their listing description or contact your Host directly to learn more about the neighbourhood.
How-to
If you’re injured on an Airbnb Experience
If you’re injured or require medical attention while on an experience, get to a safe place and contact the local emergency services immediately.
How-to
For Hosts – injuries during an Airbnb Experience
You should get everyone to a safe place and contact local emergency services immediately. After that, report the incident to us.
How-to
Background checks
For the safety of our hosts and guests, we conduct background checks. Find out more about how and when we do this.
Legal terms
How-to
Implications of background checks
Learn about how the background checks we perform can impact your account.
Rules • Host
Airbnb’s free CO/smoke alarm programme
Smoke and carbon monoxide (CO) alarms save lives. That’s why we’re on a mission to get alarms into as many listings as possible. Learn more about our free CO/smoke alarm programme.
