Congratulations on your new device purchase! Trade in your old device within 30 days from when your new device shipped, or you’ll miss out on the trade-in value and promotional enrollment.
On this page:
- How to return your trade-in device
- Locate and print your label
How to return your trade-in device
The fastest way is to return it at a T-Mobile store. This way, you don't have to worry about finding your label, printing it, and packing the box. Your trade-in value and promotion are applied to your account right away.
Upgrades that require shipping
- JUMP! & Yearly upgrades: Your order status will say JUMP! upgrade or Yearly upgrade in the top right.
- T-Mobile Authorized Retailer: These locations can't accept trade-ins. The store locator tells you the type of store.
- Other retailers:
- Trade-ins associated with purchases from other retailers like Apple, Samsung, and Walmart must be shipped.
- T-Mobile kisoks inside Costco Warehouses & Sam's Club locations can accept trade-ins.
If shipping is required or easier for you, please be aware that:
- You’ll receive a return shipping kit to send your trade-in device back to T-Mobile.
- You have 30 days to return your trade-in device. If the device is not received within 30 days:
- You will not receive the one-time bill credit for the trade-in value.
- The device promotion will be unenrolled.
- You may see a reversal for any promotional credits already issued to your account.
- It may take up to two billing cycles for your trade-in value to be applied to your account.
- You'll receive trade-in device status updates via text messages and emails.
- The estimated value may change once the device is received and assessed.
- We'll notify you if the device value or promotional credit changes.
- You’ll need tolog into your account on T-Mobile.comto accept any new device value offers or request the return of the device.
- Your trade-in device may not qualify if:
- The device is reported as lost or stolen.
- The anti-theft feature or Find My iPhone feature is turned on.
- There's damage to the device.
Locate and print your label
Not logged in to your account? Check your order status and get your trade-in return shipping label. You’ll need your order number, billing ZIP Code, and last name.
Logged in to your account? Go to the Account Order Status pageto:
- Review your trade-in accepted value.
- Print the trade-in return shipping label(s). Remember: each trade-in device requires its own box and return shipping label.
- Hover overContact & Support.
- ChooseCheck Order Statusfrom the drop down.
- Select the desired trade-in to view the details.
- ChoosePrint shipping label.
- Review the return shipping label instructions for what to include in the box.
- Keep for your records the return merchandise authorization (RMA) number, tracking number, and trade-in details.
If you haven't set up a T-Mobile ID, you’ll want to do this as soon as you receive your order.
