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caution!
You should only reset your account when it is suggested by a member of the MetaMask Support team or by MetaMask Activity.
Note: With version Extension version 10.28.1, the name of this feature changed from reset account to clear activity and nonce data. Reset account is still the name of the feature on MetaMask Mobile.
Occasionally, you may come across transactions that are not completed in the time you expect. This can happen for a number of reasons, such as running out of a native token to pay gas fees, or setting a low gas limit at times of high traffic, causing your transaction to become "stale".
In other cases, it is possible there are software issues with MetaMask, and it is in these cases that you may need to reset your account.
This is a feature that wipes your transaction history, including MetaMask's knowledge of any pending transactions. Due to the impact this can have on your account, please only reset your account when instructed to do so by a Support agent.
See our guide for a brief run-through of how to reset your account (clear activity and nonce data), and some key considerations.
Please note you should only reset your account if your transaction is not visible on the block explorer. Find out how to search for your transaction here.
info
Reset account vs. Reset wallet?
These are different processes that should not be confused. Resetting your account essentially clears your transaction history. Resetting your wallet returns your MetaMask to the state it was in when you first installed it and created your wallet.
For more information on each of these processes, see the appropriate article:
FAQs
A wallet reset essentially returns your MetaMask Extension or Mobile app to the state it was in when you downloaded it: it clears your Secret Recovery Phrase and your accounts from the software. After you execute a reset, you'll need to re-enter your Secret Recovery Phrase to get access to your wallet again.
How to fix stuck transaction on MetaMask? ›
Stuck Transaction Troubleshooting
- Step 1: Check the Status of Your Transaction. ...
- Step 2: Open MetaMask and Access Advanced Settings. ...
- Step 3: Enable Customized Nonce. ...
- Step 4: Find the Stuck Transaction's Nonce. ...
- Step 5: Create a New Transaction with the Same Nonce. ...
- Step 6: Increase the Gas Price. ...
- Step 7: Confirm the Transaction.
A wallet reset essentially returns your MetaMask Extension or Mobile app to the state it was in when you downloaded it: it clears your Secret Recovery Phrase and your accounts from the software. After you execute a reset, you'll need to re-enter your Secret Recovery Phrase to get access to your wallet again.
How do I cancel a stuck transaction? ›
You may be able to cancel a pending credit or debit card transaction by contacting the merchant and asking them to cancel the sale.
What to do if a transaction is stuck? ›
If you haven't received confirmation within an hour, contact your bank's customer support. In the event of a failed transaction, the money will be refunded to your account.
How do I fix a pending transaction? ›
Ask the merchant or retailer to reverse the charge, cancel the sale or release the hold for the confirmed amount. The sooner you can reach out to the merchant, the more likely the pending transaction can be canceled. If you suspect fraud, skip the merchant and call your bank or card issuer first.
Will I lose my money if I reset my MetaMask account? ›
And, before getting into it, please backup your secret recovery phase first. You might never be able to access your account again if you begin the reset procedure without it. That means you are going to lose your money.
How do I contact MetaMask customer service? ›
If you can't find an answer in these resources, click on the 'Contact Support' button on https://support.metamask.io/ to speak to a support agent.
How do I clear failed transactions in MetaMask? ›
Wait for 2-3 minutes before logging back into your MetaMask wallet. Clear Your Browsing Data. If you experience a transaction failure error on MetaMask when purchasing tokens on web3 sites, you may also try clearing your browsing history.
How do I unlock my MetaMask wallet? ›
As soon you are on the Unlock view, click Forgot password:
- Enter your 12-word secret Secret Recovery Phrase in the text boxes. Make sure you insert each word in the correct order, and all in lower case.
- Enter your new password.
- Retype your password to confirm it was written correctly.
- Click restore:
Restore your wallet using the Secret Recovery Phrase. If you don't have your Secret Recovery Phrase, you may be able to retrieve it if you still have access to the device on which you were using MetaMask.
What is the 12-word phrase in MetaMask? ›
Your Secret Recovery Phrase (SRP) is a unique 12-word phrase that is generated when you first set up MetaMask. Your funds are connected to that phrase. If you ever lose your password, your SRP allows you to recover your wallet and your funds.
How to fix a stuck transaction on MetaMask? ›
Enable Customize transaction nonce in the advanced settings of your MetaMask wallet. Make sure Advanced gas controls are also switched on, as this will allow you to manipulate the gas you pay and make sure your cancellation transaction is processed before the original you want to cancel. 2. Send a new transaction.
How long does a pending transaction take to refund? ›
Pending credit card transactions can take up to 3 business days to clear. Direct deposits usually clear by the next business day. Check deposits usually take up to 2 business days.
How do I delete pending transactions? ›
How to Cancel a Pending Credit Card or Debit Card Transaction
- Step 1: Contact the Merchant. If you want to eliminate the transaction before it settles, contact the merchant who placed the charge. ...
- Step 2: Ask the Merchant to Release the Hold. Ask the merchant to contact your card issuer and reverse the transaction.
Clear Your Browsing Data. If you experience a transaction failure error on MetaMask when purchasing tokens on web3 sites, you may also try clearing your browsing history. Your plugins may not be working properly because some of your surfing data may have become corrupted.
How do I clear a stuck Ethereum transaction? ›
Locate the stuck transaction in your wallet's transaction history. Select 'Speed Up' or 'Replace' the transaction. This feature is usually found as a button or in the transaction details. The wallet interface should allow you to set a new gas price higher than the original transaction.
How do I fix a stuck Bitcoin transaction? ›
How do I accelerate a stuck Bitcoin transaction? If you set your custom fee too low or there is a sudden spike in network fees, your transaction might get stuck pending. If this happens, you can accelerate the transaction with either replace-by-fee (RBF) or a child-pays-for-parent (CPFP) transaction.
How do I recall a transaction in MetaMask? ›
Usually, when the transaction is confirmed, it's final, and is added to the next block. You can only cancel a transaction while it is still pending. We cannot revert a transaction that is already completed.
