To remove all data from your phone, you can reset your phone to factory settings. Factory resets are also called 'formatting' or 'hard resets'.
Important: Some of these steps work only on Android 9 and up. Learn how to check your Android version.
Get ready to factory reset
Important: A factory reset erases all your data from your phone.
If you're resetting to fix an issue, we recommend first trying other solutions. Find out how to troubleshoot Androidissues.
Know Google Account username and password
To restore your data after you reset your phone, you must enter security info. When you enter the info, it shows that you or someone you trust did the reset.
- Make sure that you know a Google Account on the phone.
- Open your phone's settings app.
- Tap Accounts. If you don't have the option to tap 'Accounts', get help from your device manufacturer.
- You'll find a Google Account username.
- Make sure that you know the password for the Google Account on the phone.To confirm, sign in to thataccount on another device or computer. If you don't remember the password,get sign-in help.
- If you've set a screen lock, make sure that you know your phone's PIN, pattern or password. If you can't unlock your phone, find out what you cando.
Tip: If you recently reset your Google Account password, wait 24 hours before you perform a factory reset.
Back up your data to your Google Account
A factory data reset erases your data from the phone. While data stored in your Google Account can be restored, all apps and their data will be uninstalled.
To be ready to restore your data, make sure that it's in your Google Account. Find out how to back up your data.
A factory reset can take up to an hour.
- Charge your phone to at least 70%.
- Connect your phone to Wi-Fi or your mobile network. When the factory reset completes, you must be connected to sign in to your Google Account.
Factory reset your phone
On most phones, you can reset your phone through the settings app. If you can't open your phone's settings app, you can try factory resettingyour phone using its power and volume buttons.
We recommend checkingyour manufacturer's support site for device-specific instructions.
