Rescheduling Your Exam (2024)

Exam Rescheduling Policy

You may reschedule your exam appointment at any time during your eligibility year. Rescheduling must be done by 12:00 PM US Eastern Time, five (5) business days prior to the exam date. If you choose to reschedule your appointment there is a $75 USD rescheduling fee each time you reschedule. Please note, you must have a minimum of 90 days between exam attempts. To reschedule an exam appointment contact Prometric athttps://www.prometric.com/test-takers/search/eic.

Please note: If you have already scheduled your in-centre exam and would like to change to remote proctoring, pleaseDONOT CANCELyour current appointment. Instead, when you log on toPrometric's scheduler, select "Reschedule" under the "Remotely Proctored Exam" section (not the Test Center Exam section). There is a $75 USD reschedule fee. If you cancel your current appointment outright, your original $475 USD exam fee is forfeited in full. Rescheduling must be done by 12:00 PM US Eastern TIme, five (5) business days prior to the exam date. If you chose to reschedule your appointment, there is a $75 USD rescheduling fee each time you reschedule. No rescheduling permitted less than five days of your scheduled appointment and will not be refunded.

Exam Cancellation Policy

Yourexam feeis non-refundable. You may reschedule your exam appointment at any time during your eligibility year. Rescheduling must be done by 12:00 PM US Eastern Time, five (5) business days prior to the exam date. If you choose to reschedule your appointment, there is a $75 rescheduling fee each time you reschedule. Those who do not reschedule or do not appear on the day of the exam will forfeit their full exam fee.

Exceptions to the Cancellation Policy

EIC recognises that serious issues may arise that could prevent a candidate from taking their exam on the scheduled day:

1. Serious illness or disabling injury—either you or an immediate family member (spouse, child, parent, etc.)
2. Death in the immediate family (spouse, child, parent, etc.)
3. Court appearance or jury duty
4. Unexpected military duty call-up
5. Civil disobedience or acts of terrorism/war

A candidate who fails to appear for a scheduled exam appointment due to one of the reasons listed above must submit the reason for failing to appear in writing to EIC and Prometric within fourteen (14) calendar days following the scheduled exam date. The written request must be accompanied by meaningful documentation supporting the claim. Upon review of the written request and accompanying documentation, you will be permitted to schedule a new appointment without paying the rescheduling fee. Those who do not reschedule their appointment within their eligibility year will forfeit theexam fee.

Acceptable forms of documentation are:

• Serious illness or disabling injury: doctor’s note, emergency room admittance, etc., with the date of the medical visit. Must be signed by a licensed physician and include contact information for physician. It does not need to include details of the illness or emergency, but the doctor should indicate that the condition prevented the candidate from testing.
• Death in the immediate family: death certificate, obituary or doctor’s note. Must be signed by a licensed doctor or mortician and include contact information.
• Court appearance or jury duty: court or jury summons, subpoena. Must include date and specifically include name of the candidate.
• Military duty: duty letter. Must include date and specifically name the candidate.

For injuries and illnesses to be considered acceptable, documentation must prove that the onset of the injury and/or condition occurred 24 hoursbeforethe candidate’s scheduled exam date.

EIC reserves the right to request further evidence to support the reason for failing to appear.

Weather Emergencies

A scheduled exam appointment will be delayed or canceled only in emergencies. If severe weather or a natural disaster makes the testing center inaccessible or unsafe, the exam appointment will be cancelled. If a testing center has been affected, candidates will be contacted by Prometric via email and/or phone. Candidates can also call a Prometric Regional Center or see a list of current site closureson Prometric's website.