Request a payment - Information for Receivers (2024)

This service enables you to request payments from your business clients, right from your Payoneer account! You send your client a payment request, specifying the amount, description and payment due date. You can even attach an invoice or any other relevant document.

Your client receives an email with the payment request details and can pay you using one of several supported payment methods (for example, ACH Debit, credit card, or bank transfer).

You can send payment requests to other businesses worldwide. For example, a freelancer can request payments for web development services from a client who is building a web site.

request a payment does not support payments from consumers (individuals who are not professionals or businesses) paying in your online store and is not meant to be used as a payment gateway (checkout) for your ecommerce store.

You can’t receive payments from payers via PayPal if your Payoneer account is registered in one of the following:

Countries:

Afghanistan, Bangladesh, Burma, China, Congo, Cuba, Equatorial Guinea, Ghana, Guinea, Haiti, Iran, Iraq, Lebanon, Liberia, Libya, Pakistan, Marshall Islands, Micronesia, Moldova, North Korea, Papua New Guinea, Russia, Switzerland, Syria, and Uzbekistan.

Regions:

Crimea, Donetsk, and Luhansk in Ukraine.

If your account is not in any of the above countries or regions, your payers may be able to pay you using PayPal, depending on their eligibility.

Requesting payments is not required for getting payments from marketplaces (like Amazon, fiverr, etc.). Further, request a payment cannot be used as a checkout or payment solution for ecommerce stores.

If you need to get paid for the sale of goods or services conducted on marketplaces or your own online ecommerce website, check out the payment options we offer via our integrated partners or using our Receiving accounts.

All of these services are subject to availability and our Terms & Conditions.

If your business falls into one of the following supported business categories, you can use the request a payment to get paid by other businesses:

• Consulting & management
• Content & translation
• Design & multimedia
• Marketing performance
• Products - supply & logistics
• Programming & tech support

It's important to keep in mind that request a payment is meant for use by businesses that fall into our list of supported business categories to get paid by other businesses.

If you are not sure whether your business falls into one of the supported categories, please review the question “When can't I use request a payment” for more information on what is not supported. If you are still not sure, contact us.

If you need to collect business payments and your business is not in the list of supported business categories, you can use our Receiving accounts to enable your clients to pay you via bank transfer. If your client is also a Payoneer customer, they can pay you via our Make a Payment service, which enables payments from another Payoneer customer's account directly to yours.

If you run your business on a marketplace or other online platform, click here for information on how Payoneer can help you get paid globally.

All of these services are subject to availability and our Terms & Conditions.

Request a payment is meant for use by businesses to get paid by other businesses. The service cannot be used for activities such as:

• To request a payment, click on "Get Paid" in the main menu in your Payoneer account and choose "Request a payment".
• Fill out the payment details and submit the request.
• Once done, we will send an e-mail to your desired payer with instructions on how to make a payment.

Once payment request is submitted, we will send an e-mail to your desired payer with instructions on how to make a payment.

If you have not used request a payment before, you will be asked to provide information about your business and supply documents to confirm your identity. These steps are necessary to verify that your business is supported under our terms of service and to prevent fraud and identity theft.

Once you submit the requested documents you’ll be able to start requesting payments immediately. We’ll be in touch by email if we need additional details.

Please note that customers who live in some countries must first receive a minimum of 5,000 USD in total payments. If you are from one of these countries, you can see how close you are to the minimum threshold required on the request a payment page.

We ask you to provide us with information that lets us verify your identity and line of business to help keep our payment ecosystem safe and secure for our community of customers, as well as ensure a smooth payment flow.

Once you submit the requested documents you’ll be able to start requesting payments immediately. We’ll be in touch by email if we need additional details.

We generally request documents that enable us to verify your identity and your business. It's important to provide complete and accurate answers to avoid potential future delays in the payment process.

• To verify your identity, we typically request a government-issued ID. In addition we may sometimes request a proof-of-address document.
• To verify your business, we typically request that you provide information about the nature of your business, including your line of business, business website, and so on. It's important that you provide a URL to the website that accurately shows your business's primary activity. In addition the URL must lead to an online and active website, not one temporarily down or under construction. If your business does not have an operational website or social profile, please make sure to describe how you operate your business and how customers reach you. For more information on how to complete the Business Profile, please visit this FAQ article.

It generally takes up to 4 business days, and we let you know by email when done. We also let you know by email if additional details are required.

• To request a payment, click on "Get Paid" in the main menu in your Payoneer account and choose "Request a payment".
• Fill out the payment details and submit the request.
• Once done, we will send an e-mail to your desired payer with instructions on how to make a payment.

If requested, provide information that helps us verify your identity and line of business (you’ll only have to do this once). Once you submit your details, you can begin requesting payments. At that point, return to request a payment and continue with the next step.

Select the payer type – either company or individual – and enter the payer details, including the payer name, website URL (if you are requesting payment from a company), email address and the payer’s country.

• Fill in the payment details.
  (Note: the ability to receive domestic payments is subject to availability depending on your location.)

• Attach an invoice or supporting documents.
  (Note: Indian residents must include an invoice.)

• Click Preview to see the email that will be sent to your client
• Check that all of the details are correct and click Request payment

• We’ll send an email to your client with the details of the payment.
• You’ll receive a confirmation email when the payment is approved, and another email to let you know that the payment has been credited to your Payoneer account. Your client will also be notified.

Once you fill out the details of your payment request, we'll send an email to your client on your behalf, with details on how to pay (you will receive a copy for your records). Your client chooses their preferred method of payment and sends the funds directly to your Payoneer account.

You can withdraw the funds to your bank account or access them with your Payoneer card.

*The "Payment received within (estimated)" above refers to the average time it takes for a payment to be available in the receiver's account balance once reviewed and approved. It is important to note that each payment is unique and the review and approval time may vary depending on the circ*mstances of each payment.

*The minimum amount can vary between 20-50 USD / EUR / GBP

The request a payment service only supports payment for commercial products or services. For more details, see the Terms and Conditions.

Before completing the payment request process, your client can select who pays the applicable fee. To avoid any misunderstanding, we suggest you discuss this point with your client in advance.

You will receive an email notification as soon as your client pays and again when the payment has been transferred to your Payoneer account.

*For Indian residents, payments made in response to payment requests will be automatically withdrawn to your local bank account once they reach Payoneer.

• Sign in to Payoneer.
• From the main menu, go to Account activity and then Payment requests sent.
• From the table, click on the payment request you want to manage.

• On the Timeline tab, you can see the most updated status of your payment request.
• Click the Details tab to get all the details of the payment request.

1. On the Payment requests sent page, select a payment request to view its details.
2. In the Timeline tab, you can see the status of your payment request.

In case the payment is pending, please try the following:

1. CheckVerification Centerin your Payoneer account, which is located under theSettingsmenu to see if any information or documents have been requested to approve the payment.
2. Check your email inbox for any email from Payoneer. It’s possible that we requested information from you to approve the payment.
3. Contact the payer and ask them to check their email as in some cases we require information from the payer to approve the payment.

If you provided the requested information via Verification Center, or via email, it means the payment is under review, which generally takes up to 4 business days. You will receive an email when your client pays and when the payment has been loaded to your account.

The due date is the date you want your client to pay you by. You can set the due date when you create a new payment request. This date is also used to determine if a payment is late, so we can automatically send a reminder.

Please note: Payment requests do not have an expiration date and can be paid at any time - even if the due date has passed.

You can set a due date for your payment request and track it's progress. The system will remind your client that a payment is due at 4 pre-defined dates:

• 1 week before the due date
• On the due date
• 1 week after the due date
• 30 days after the due date

These reminders will be issued automatically upon sending a payment request. Once payment is issued, your clients will not be sent additional reminders.

*If a payment request is created 3 or fewer days before the due date, a scheduled automatic reminder will not be sent. For example: If today is January 1st and you are issuing a Payment Request for a January 3rd due date, automatic reminders will not be sent before the due date.

To set a due date for your payment request, select the date by clicking on the calendar icon. You can Preview or Send the payment request once it is filled out.

Due date of the payment request will be included in the email sent to your business client.

To check the progress of the automatic reminders:

• Sign in to Payoneer.
• Click on the payment request you would like to view.
• Click on Reminders.

The red flag indicates where you are in the progression of the payment process.
Circled dots indicate future scheduled reminders.
Green checks indicate reminders that have been sent successfully.
Grey “x”s represent failed attempts to send a reminder.

In addition, you may send out manual reminders:

• In the Payment request window click on the Reminder tab under Actions.
• A confirmation message will e displayed.
• Click Yes to send a reminder.
  Note: A maximum of 3 manual reminders can be sent for each Payment Request.

You can add attachement to the payment request. We recommend that you attach invoices, contracts, timesheets, product photos, shipping details, and anything else that will keep your client informed on details of the payment.

Here's how to attach a file to your payment request:

1. The Request a payment window will open, where you will need to fill out the details. You’ll notice a new field under Payment Details, which allows you to upload files. Click on it and a file navigator will load.

You can add a description to the file, to let the receiver know what the file contains.

NOTE: You can attach up to 5 files to send with your payment request, with a max file size of 10MB. Supported file formats: PDF, DOC, DOCX, JPEG, JPG, PNG, TIFF, BMP, XLS, XLSX.

Your business client will receive payment request with the attached files availble for download.

You can acess the attachement later by selecting Activity >> Payment Requests sent. Then, choose the specific Payment request you would like to view and click on Attachements to see what's included in the payment request.

Local bank transfers (via the Receiving accounts) are not automatically marked as paid in your Payoneer account. This happens because your client pays via their bank and we are unable to track the status of the payment.

Keep track of your payment and ensure your client doesn't receive unnecessary reminders by manually marking the payment as paid. Here's how:

• Sign in to Payoneer.
• From the main menu, go to Account activity and then Payment requests sent.
• From the table, click on the payment request you want to manage.

• Click Mark as paid at the top of the screen.
• A confirmation message will be displayed. Click Yes.

Yes! Here's how:

• Sign in to Payoneer.
• From the main menu, go to Account activity and then Payment requests sent.
• From the table, click on the payment request you want to manage.

(It will say Payment marked as paid in the Status column)
• Click Mark as unpaid at the bottom of the screen.
• A confirmation message will be displayed. Click Yes.

Your client will again be able to finalize payment by opening the original payment request email. Additionally, you can send a new email by clicking Reminder or by clicking Link to complete payment, which allows you to send a direct link to pay via email, Skype, or any other way you choose!

To learn more about managing your payment request read this this blog post.

Yes. You should cancel a payment request if:

• The transaction with your client was canceled
• The details of the payment (due date, amount, description, etc.) have changed.
  You can't edit a payment request, so if something has changed, cancel the existing one and create a new request
• Your client attempted to pay you via ACH Debit and the payment was declined.
  You cannot cancel this request; however, the request is no longer valid, so go ahead and send a new request

Please note: You can only cancel payment requests that have not yet been paid (status: Request pending).

• Sign in to Payoneer.
• From the main menu, go to Activity and then Payment Requests Sent.
• From the table, click on the payment request you want to manage.
• Click Cancel Request at the bottom of the screen.
• A confirmation message will be displayed. Click Yes.

We may require documentation to confirm your client's identity. We do this to keep our community of buyers and sellers safe, and to comply with Anti-Money Laundering and Counter-Terrorism Financing laws.

If you have any questions, feel free to contact us. Please have your Payment Request ID ready. Here's how you can find it:

• Sign in to Payoneer.
• From the main menu, go to Activity and then Payment Requests Sent.
• From the table, click on the payment request you have questions about.
• At the top of the screen you will see your Request ID.

If you were previously able to request payments but no longer have the option, please contact us. Unused features are sometimes disabled as a security measure, but we can usually enable them again quickly.

Note that we may first ask you to provide some additional documents about yourself and/or your business to ensure the safety of your account.

In some cases, we may not be able to re-enable a feature due to issues related to security or terms of service.