Renew or cancel your Microsoft 365 for business subscription (2024)

FAQs

How do I cancel my Office 365 business subscription? ›

When your subscription ends, your access to Microsoft 365 products and services, apps, and customer data go through multiple statuses before the subscription is fully turned off, or deleted. Being aware of this status progression can help you return your subscription to an active status before it's too late.

Important: If, for example, you cancel a Microsoft 365 Basic, Personal, or Family subscription, your storage allowance will revert to 5GB of cloud storage, which includes your OneDrive and Outlook.com attachments, and 15GB of Outlook.com storage.

This message is often triggered by a problem with your Microsoft 365 subscription payment. For example, if your payment was declined due to an expired or cancelled credit card, your subscription may become expired or suspended.

If you don't see “Cancel” it could be for the following reasons: Recurring billing is already turned off. This is most likely if you paid for subscription with a pre-paid code or token. Your subscription will expire on the date shown, and you can continue to enjoy the benefits until that date.

Yes, you may continue use the Microsoft 365 apps once your subscription ends, albeit with less features. You will be able to view and print documents in the "read-only" mode of the apps, but not create or modify new ones. It's also possible that certain sophisticated functions are deactivated.

Does Office 365 expire? Yes, Office 365 does expire if you don't renew your subscription. If you don't renew your subscription, you will lose access to all the Office apps and services that are included in your subscription. This includes Word, Excel, PowerPoint, Outlook, and more.

You can cancel your free trial at any time to stop future charges. To cancel a free trial, turn off recurring billing. If you don't turn off recurring billing, after your one month free trial ends, you're charged the applicable subscription fee.

All customer data—from user data to documents and email—is permanently deleted and is unrecoverable.

When recurring billing is turned on, you'll be billed for your subscription on your renewal date. If you turn off recurring billing, your subscription will expire on the date shown, and you won't be billed in the future. Go to the Services & subscriptions page in your Microsoft account dashboard.

Does cancelling subscription refund Microsoft? ›

Follow the instructions on the page to proceed with cancellation by turning off recurring billing. https://support.microsoft.com/office/46e2634c-c64b-4c65-94b9-2cc9c960e91b Refund is processed automatically after you successfully cancel your subscription and it takes 3 to 5 business days.

You can cancel your free trial at any time to stop future charges. To cancel a free trial, turn off recurring billing. If you don't turn off recurring billing, after your one month free trial ends, you're charged the applicable subscription fee.

On the Products tab, select the filter icon, then select Self-service. Select the subscription that you want to cancel. On the subscription details page, in the Subscriptions and settings section, select Take control of this subscription. In the details pane, select Cancel subscription.