@ngu_364424wrote:I ordered the brown/white color way of the 550 new balance ALD’s
but I received the wrong color (purple/white)
it went through eBay’s authenticity guarantee system.
The seller won’t let me return and eBay closed the case on me. What do I do?
You would have to repurchase, can't get an exchange, just a refund. If you had been allowed a return on eBay, it would have gone back to the authenticator with a free return label then back to the seller for your refund.
Now if you paid with PayPal you could file another return request here for Significantly Not As Described. Then when you're told to send the item back you would have to pay return postage yourself to get your refund.
Otherwise@ngu_364424file aNot As Described chargeback with your card issuer, and provide your photos to get you refund. In a chargeback, the merchant pays for return shipping if they want the merchandise back.
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