Receive Money | Receive a Money Transfer | Western Union (2024)

FAQs

What does Western Union ask for to receive money? ›

What do I need to pick up money at an agent location? Bring a valid government-issued ID (such as a US driver's license or passport) and the tracking number (MTCN) for the money transfer. You also need to provide the sender's complete name and state the expected amount.

Money in Minutes service for pick up at an Agent location – generally delivered within minutes*. Next Day service for pick up at an Agent location is generally available the next day*. Direct to Bank deposit typically takes between 2 to 5 business days, but could vary, depending on country.

Select Receiving Method and then click on Receive via app. Enter the MTCN shared by the sender. Enter your details accurately. You will receive a text notification confirming that your money transfer is completed.

Visit an agent location near you with your government-issued ID. You'll also need to ask the sender for the tracking number (MTCN). Find an agent location. Receive the money in your bank account.

Assuming you're sending bank-to-bank, Western Union generally charges between $6.47 and $37.60 to send $1,000. However, the costs could still be higher if you choose a different sending or receiving method. How much does Western Union charge to send $5,000?

Money transfers are available for 90 days. If the receiver is unable to pick up the money transfer and it has been 90 days, contact Customer Care for the money transfer to be renewed and made available for payout. How long are the money transfer funds available for pickup?

A maximum of $7,499 USD (US dollars or its equivalent in local currency) can be received per person per transaction or per day. The maximum amount of money paid out may vary according to the agent and the district. The beneficiary must submit the correct Money Transfer Control Number (MTCN).

If money is transferred but not received, the sender should contact the bank or service used to initiate the transfer to track the transaction. They can also contact the recipient's bank to inquire if the funds have been received.

You can check the status of your money transfer by clicking Track Transfer on our website. All you need is the sender's name and the tracking number (MTCN).

Can Western Union send money to Cash App? ›

You'd need to: Transfer money from Western Union to your bank account. Link your bank account to Cash App. Use the new funds in your bank account to pay for Cash App transactions.

Whether you're sending money to family around the corner or friends around the globe, Western Union makes it easy and reliable to transfer money to a bank account.

It may take a few minutes ¹ or up to 2 business days for your transfer to be ready for pick up at an agent location, or credited to your receiver's wallet, bank account, or credit or debit card. The duration may depend on the receiving country, the service you chose, and the transfer amount.

You can send money to someone immediately by using a money transfer service or peer-to-peer payment app. If you're using a P2P app like Cash App or Venmo, for example, the money you transfer will be available immediately in the recipient's app balance. It can take a few days to be transferred to a bank account, though.

Information needed to send money in person

Government-issued ID to confirm your identity. Cash, credit or debit card to pay the total, including transfer fees and exchange rates. The recipient's full name (as shown on their ID), country and address (if requested)

Once Western Union asks you for specific documents during a call or via email, please make sure to provide the required document(s) only. Providing accurate documents that validate the legitimacy of the funds you intend to transfer in a timely manner helps us to speed up the verification process.

All financial institutions, including Western Union, are required to collect additional identity information to know their customers better. When we understand who is sending money to whom, we can help protect your money from being used for illegal activities.

For security reasons, only the designated receiver can pick up a transfer.