Reasons your mobile bill might be higher than usual (2024)

Your phone bill may include charges outside of your monthly plan, for example if you've upgraded, added another line to your account, called a premium number or had a one-off or part charges. VAT charges and deposits may also show on your phone bill.

Call and text charges

Some numbers aren't included in your plan and when calling certain numbers you’ll be charged an access charge and a service charge. Chargeable numbers include:

  • 070, 084, 087, 09 numbers
  • 118 (directory enquiries)
  • forwarding numbers (unless the number starts with 0207 or 0208)
  • calls outside the EU (known as roaming)
  • charges from other companies (third party service providers)
  • charges for Premium Rate Services

You may also get charged for texts that aren't included in your plan:

  • photo messages (including photos, videos and other images)
  • texts inside or outside the EU (known as roaming)
  • text charges from other companies (third party service providers)

Charges for photo messages

Photo messages aren’t included in your standard plan and there’s a fixed price for each one you send. Some devices may classify a text message as a photo message because it includes an emoji, exceeds the character limit or is group text message.

These charges will appear on your bill in the photo messages section. Sending a photo message instead of a text message is down to the device you use, the messaging platform you use and the person you’re sending to. It’s not because of the EE network. If you send a lot of these types of messages you may want to buy an add-on which will give you an allowance every month to send photo messages at reduced rates. To check:

  1. Open the EE app
  2. Go to Manage - Plans & Subscriptions

One-off charges and credits

Occasionally there will be one-off charges and credits on your monthly phone bill that will appear under extra charges. The most common one-off charges are:

  • add-ons likeextra data or roaming add-ons when you’re abroad
  • a charge for at least two late payments
  • a bill re-issue charge for providing a printed copy of your bill
  • a payment failure charge for a failed Direct Debit or unpaid cheque
  • an insurance excess fee - the charge applied for your insurance claim in line with the Terms & Conditions for insurance and extended warranty

There may be a remaining contract charge, consisting of:

  • an early termination charge – you'll need to pay this if you're within your minimum contract term and have more than 30 days left until it ends. The amount is calculated from the date you contacted us to cancel your contract until the end of your minimum term
  • a notice period charge – you'll need to pay this if you're within the last 30 days of your minimum term or outside of it. This is based on 30 days line rental from the date you contacted us to cancel your contract

Device charges and credits

If you’ve upgraded, unlocked your device or paid towards a new device on your plan, you may see some one-off charges on your monthly phone bill:

  • a delivery charge to pay towards the delivery of your device
  • an equipment charge, usually shown as the device – e.g. 'pay monthly iPhone 6 16GB gold' with the amount you owe for the device
  • a device unlock charge for when you’ve paid to get your device unlocked
  • an equipment credit: if you’re owed an amount towards your device

Find out more about understanding your bill after an upgrade.

Part charges

You may see partial charges on your phone bill if you make a change to your account partway through your billing month. These partial charges will appear if:

  • you've upgraded
  • you've bought an add-on halfway through the month
  • you've changed your price plan, device plan or phone number
  • you've changed your bill payment date
  • you’ve added another line to your account (phone, tablet, SIM or dongle)

Here are some of the partial charges you may see on your phone bill:

  • a refund of the old plan or your old number (up to your bill date)
  • a charge for your new plan, number or line (up to your bill date)
  • a charge for your new plan, number or line (equal to a month in advance)

Your monthly charging periods should be back to normal next month, provided there are no further changes to your account.

Deposits

We might ask you to pay a security deposit depending on the result of your credit check so you can use the EE network or activate certain services on your account. There are two types of security deposits you could be asked to pay:

  • a registration deposit for when you want to join EE so we can activate your account and you can use the network
  • a feature deposit for when you activate certain services, like Full Roaming, International Call or Premium Rate Calls

Both types of deposit will be quoted on your bill as 'Deposit for Service'. Your deposit will be automatically refunded back to you via your normal payment method once you've established a good payment history with us.

Reasons your mobile bill might be higher than usual (2024)

FAQs

Why is my phone bill higher than usual? ›

Many phone carriers charge fees on top of your regular bill. These may include late payment fees, early termination fees, or restoration of service fees. Some phone carriers also tack on “monthly” or “service” fees or even illegally cram bills to increase revenue.

What can make your phone bill go up? ›

What can make your cell phone bill go up?
  1. Unlimited data plans. Unlimited data plans are the most popular plans people sign up for and are the main plans that carriers advertise on their websites. ...
  2. Number of devices. ...
  3. Your device model. ...
  4. Insurance. ...
  5. Carrier.
Aug 22, 2024

Why am I getting charged extra on my phone bill? ›

Your phone bill may include charges outside of your monthly plan, for example if you've upgraded, added another line to your account, called a premium number or had a one-off or part charges. VAT charges and deposits may also show on your phone bill.

Why are phone bills increasing? ›

And telecom stocks are paying for it. Even as Americans pay more for just about everything else, the average price of mobile plans continues to drop. That's in large part because of the intense competition between Verizon (VZ), CNN parent company AT&T (T) and T-Mobile (TMUS).

What contributes to a phone bill? ›

Charges may be legitimate if authorized, but are cramming if not. Look for: Charges for services that are explained on your telephone bill in general terms such as "service fee," "service charge," "other fees," "voicemail," "mail server," "calling plan" and "membership."

Why is my Verizon bill higher than usual? ›

Here are some reasons why your bill may be higher (or lower) than usual: Partial charges due to mobile plan changes you made in the previous billing period. Product and service purchases you made in a previous billing period. Promotional credits or discounts can take 2 or 3 billing periods to be applied to your bill.

How do I lower my phone bill? ›

How to Lower a Cell Phone Bill
  1. Stick to Wi-Fi. Wi-Fi is everywhere, so you shouldn't have a problem staying connected. ...
  2. Monitor Your Background Data Usage. ...
  3. Consider a Family Plan. ...
  4. Eliminate Unnecessary Services. ...
  5. Should You Switch Carriers? ...
  6. Update Your Service Address. ...
  7. Enroll in Autopay. ...
  8. Explore Promotional Offers and Discounts.
Mar 25, 2024

What runs up your phone bill? ›

Cell phone bills used to only contain charges related to the number of minutes spent on phone calls. With smartphones and instant access to the Internet, today's monthly bills are mostly about how much data you're using. Every time you use the Internet to do something on your phone, your monthly data meter goes up.

How do I get rid of a high cell phone bill? ›

Lower Your Cell Phone Bill With These 12 Tips
  1. Use Wi-Fi when you can. ...
  2. Limit your background data use. ...
  3. Cut the insurance. ...
  4. Sign up for automated payments or paperless billing. ...
  5. Take advantage of your employee discount. ...
  6. Buy no-contract phones. ...
  7. Keep your phone longer. ...
  8. Don't do a payment plan for your phone.
Oct 26, 2022

Can I dispute my phone bill? ›

If you find unauthorized charges on your phone bill, promptly contact both your phone company and the third party to dispute the charges, ask that all future charges stop, and ask for a refund of past charges.

Why is my bill higher than expected? ›

It might be because: you've been sent an estimated bill that is wrong. your energy supplier has put their prices up. you're being charged for the wrong meter.

How can I stop my phone from overcharging? ›

limit your charging to 80% of the full capacity and don't let it dip below 20% don't leave your phone charging for an extended period, such as overnight, and disconnect it from the power source if the battery reaches 100%

Why did my phone bill randomly go up? ›

Bill change reasons

You likely have activation or upgrade fees. These are in addition to other applicable charges, taxes, and fees. Data overages: Did you go over your wireless or internet data limit? You may have an overage charge.

What is a normal cell phone bill? ›

How much is the average phone bill per month? According to JD Power, the average monthly cell phone bill per person is around $144. This adds up to $1728 a year.

Why did phone prices go up? ›

As the world gets increasingly more advanced, and technology continues to spread across the globe, the cost of rare earths further increases. For smartphone manufacturers, the increase in demand for rare earths means their production costs go up, too. To protect their profits, much of this is passed on to consumers.

How much is the average phone bill per month? ›

How much is the average phone bill per month? According to JD Power, the average monthly cell phone bill per person is around $144. This adds up to $1728 a year. Cell phone costs will undoubtedly be a significant part of your monthly budget.

How do I make my phone bill go down? ›

How to Lower a Cell Phone Bill
  1. Stick to Wi-Fi. Wi-Fi is everywhere, so you shouldn't have a problem staying connected. ...
  2. Monitor Your Background Data Usage. ...
  3. Consider a Family Plan. ...
  4. Eliminate Unnecessary Services. ...
  5. Should You Switch Carriers? ...
  6. Update Your Service Address. ...
  7. Enroll in Autopay. ...
  8. Explore Promotional Offers and Discounts.
Mar 25, 2024

Why did the T-Mobile bill increase? ›

Freier says in the memo that T-Mobile is raising prices on older plans "for the first time in nearly a decade" and that the increases are designed to "keep up with rising inflation and costs." It isn't known exactly how many people will be affected by the change.

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