Q PaymentZ || Frequently asked questions & answers (FAQ) (2024)

A merchant account is a bank account that allows a business to accept and process electronic payments. The merchants can accept customer payments in multiple ways, typically credit and debit cards.

MID stands for Merchant ID or Merchant Identification Number. This number is unique to each merchant account. MID is the number that identifies each merchant to their processing company.

Q PaymentZ Merchant Services requires essential business and ownership information to create a merchant account for your business. The process is quick, easy, and can be completed digitally in about 10 - 15mins, so there is no need for paper works! Click here to get started with 0 prices.

Of course, it is; Click Here to get in touch with one of our sales team today. We can offer you the most competitive rates. Please make sure to terminate your agreement/contract with the previous provider and ensure all funding is received before starting with Q PaymentZ.

We support almost all POS & pin pads. We also have some of the devices in the inventory, especially clover. Refer to our Products page & email your requirements to [email protected]. Our team will get back to you within 24 hours.

No, we do not have any contracts or agreements. Easy to sign up and easy cancellation at any time.

It will take 5-10 business days to activate the account.

Our support team is available via email, text & phone. Our website also has a lot of information that can be helpful in answering your queries.
Email: [email protected]
Phone & Text: 408-800-3155
Our business hours: Monday – Friday 9am -12 pm and 4pm -10pm Pacific Standard Time

Our technical and installation department will need the specific details of your terminal (model and version). Once it is reviewed, we can let you know if it can be reprogrammed with Q PaymentZ.

Your statement will include a summary of the previous month activities on your merchant account. This includes sales, fees, deposits, chargebacks, and any other relevant notes on your account.

Payment Card Industry (PCI) compliance applies to any business that collects, transmits or stores cardholder data. The minimum requirement to become PCI compliant is the completion of an annual data security standards self-assessment questionnaire.

Payment Gateways enable merchants to accept safe and secure payments through various processing methods, including Online Shopping Carts, Retail POS Systems, and Mobile Card Readers. These transactions are fully encrypted and PCI compliant by the various associations.

MOTO stands for “Mail Order/ Telephone Order,” and this is a type of processing merchant who does “Keyed” in transactions that are processed non-face to face, meaning the card isn’t not present at the time of sale. Thus, the card info must be manually “keyed” in to process the sale transaction.

There are a lot of factors that go into what your discount rates will be. Factors like what type of transactions you are going to accept; face to face, MOTO or internet. Speak with our account specialists to discuss which of our pricing model will best fit your business needs.

Sure! Provide us with a copy of your recent 3 months' processing statements and we will prepare a one-time free analysis to let you know new rates and your estimated savings.

The answer to this question depends on a variety of factors most importantly how often you send your authorized transactions for settlement. Usually, funding gets done the next day, and in the case of Federal holidays, the funding will take place on the next business day after the holiday.

Do not factory reset a Clover device unless you are specifically instructed to do so by Clover Support. When you do a factory reset on a Clover device, you won’t be able to use it until you get a new activation code sent to your email address from Clover Support. You can also find the activation code on the Web Dashboard homepage. Your original activation code will not work.

Cut off Time for same-day funding is 6:30 PM PST. The Transactions processed after this cut-off will get funded the next day.

We strongly recommend using the Digital Application Sign-Up Form to ensure accurate and complete account information. However, if the Paper Application Sign-Up is more convenient for you, we also encourage its use.

Please email the new address details along with the W9 Form to [email protected]
Once all required details are received, it will take 3-5 business days to complete.

Please send an email to [email protected] with the revised phone number and or the email ID to be updated in the account. No supporting documents are necessary for this request
Once the mail is received it will take 3-5 business days to complete.

An FNS Number is a unique identifier issued to merchants by the USDA, allowing them to participate in federal nutrition assistance programs, while EBT (Electronic Benefits Transfer)is the electronic system used to process and distribute government assistance benefits, including SNAP benefits. Both FNS Numbers and EBT are essential for merchants looking to serve SNAP beneficiaries and benefit from the increased sales and revenue associated with participating in federal nutrition assistance programs.