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- Can I get insurance on my e-scooter?
- Can I charge my e-scooter overnight?
- How long will my e-scooter battery last?
- How long does it take to charge?
- What is the weight limit for a Pure Electric e-scooter?
- What is the minimum age to ride an Adult e-scooter?
- How to 'start' an e-scooter?
- Is it legal to ride an e-scooter in the UK?
- My charger isn't working
- My e-scooter won't switch on
- Battery gauge drops fast
- Changing between Miles / Kilometers
- I can't find my stem bolts
- My battery doesn't last long / short battery range
- Slow running speed / flashing lights
- My handlebars are stuck
- App troubleshooting / forgotten pin code
- Incorrect pin code
- Connecting to the Pure app
- Product manuals
- Recommended tyre pressure
- Fitting solid tyres
- Deck replacement
- Replacing back light
- Replacing rear mudguard
- Wheel alignment / Handlebar adjustment
- Fixing a wobbly stem
- Cleaning your scooter
- Recommended e-scooter maintenance
- Pure Electric e-scooter error codes
- Flat tyre / puncture repair
- Puncture prevention
- My warranty has expired, how can I have my scooter repaired?
- How to find my serial number?
- Warranty information (non-Pure products)
- Are punctures covered by warranty?
- What can void a Pure Electric e-scooter warranty?
- Accessories warranty information
- Transferring your warranty
- Registering your warranty
- Making a warranty claim / repair under warranty
As an important rule of thumb with all e-scooters or e-bikes, you should never leave them unattended whilst on charge.
Other important battery and charging safety notes
- If you notice any damage on the charger or cables, do not use it, and contact Pure Electric
- Avoid charging in temperature extremes. Only charge the e-scooter or e-bike in temperatures between 5°C and 40°C
- Always charge the e-scooter or e-bike in a safe and well ventilated area (e.g. away from flammable materials, children and pets and out of direct sunlight). Always unplug the charger when charging is finished.
- Only use the original charger purchased with this e-scooter, or an official Pure Electric replacement or upgraded charger, to charge your e-scooter or e-bike
- If you are not going to use your e-scooter for a long period, we recommend giving the e-scooter or e-bike a full charge at least once every month, to help maintain battery health.
You can find out more about how to make your e-scooter battery last longer in the manual you will receive with the product and here: Battery Maintenance
Updated on 29 May 2024
