Purchase, cancellation & refund policies (2024)

FAQs

How do you explain a customer about no refund policy? ›

Include an obvious clause in your policy explaining that you don't accept returns or refunds, and list out specific items and services that do not qualify for refunds, returns, or exchanges.

Generally, a cancellation provision clause requires that whenever a party chooses to cancel the policy, that party must send a written notice to the other involved party. The insurance company is also obligated to refund any prepaid premium on a pro rata basis.

A refund policy is a document that outlines the rules for getting refunds for purchased goods and services. It often details the eligibility requirements for refunds, types of refunds given, the refund timeframe, and the return process.

Typically, when you cancel a subscription, you're not issued a refund automatically. You may receive it if you're eligible and apply for it first. Your eligibility for a refund depends on the company's policy and several other factors, such as when you've canceled and the reason for canceling.

All Sales Are Final

Please carefully review your order before confirming your purchase. All sales are considered final. We do not offer refunds or exchanges for any products or services sold through [Insert Company Website or Platform].

Cancellation policies are extremely useful for sudden or unexpected cancellations. Setting a clear standard means no one is surprised, even if a cancellation results in an unfortunate fee. With TimeTap you can reduce no shows and automate the booking process before it gets to that point.

(Store Name) Refund Policy. Thank you for shopping at (Store Name)! We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. Your item must be unused and in the same condition that you received it ...

An example of a return policy for a product-based business could be: "We offer a 30-day return policy for all unused and unopened products. Customers may return items for a full refund within 30 days of purchase, provided they are in their original condition and packaging.

What should my refund policy be? ›

A 15 to 30-day return policy is standard, but some businesses opt for 90 days, and others are willing to accept a return up to 365 days later, as long as you have the purchase receipt. When writing this clause, remember that items with gift receipts are often expected to have longer return windows.

Some companies may offer a cooling-off period, allowing you to get a refund if you request it a few days after the subscription renewal. In general, subscription charges are non-refundable, but the company may make an exception on a case-by-case basis.

If a subscription information service makes it difficult or impossible for you to opt out, or if they are charging you more than what you agreed to (e.g. hidden fees), you may consider suing for: Violation (breach) of the billing or cancellation agreement. Fraudulent billing.

Making a chargeback claim

Your card provider is the company that sends you your statements. You can find their contact details on their website. It's best to ask in writing. Your card provider might call chargeback something else, for example 'disputed transactions'.

The best course of action when declining refunds is to explain why you are declining one. Be concise and give specific reasons and you're less likely to lose faith or receive pushback from a customer. Reasons for declining a refund can vary.

Use active language in your communication. Instead of saying “Your case has been investigated” and “The refund can't be provided”, go for “I have carefully looked into your situation” and “We can't issue a refund according to our policy”. Make sure to show your customer that you've really investigated the case.

A no refund policy eliminates complexities and provides a clear understanding of the transaction terms. Customers know upfront that they will not be able to return an item, which means they can make an informed decision before making the purchase.