Providing essential amenities for guests (2024)

How-to

Host

Every place is different – and that’s what makes travel so fun. But all guests want the basic items that they’ll need to have a comfortable stay.

We strongly encourage Hosts to provide these essential amenities in all their listings:

  • Toilet paper
  • Soap (for hands and body)
  • One towel per guest
  • One pillow per guest
  • Linen for each guest bed

You can message your guests to ask what they need. And offer greater quantities for larger groups and longer stays. Of course, the more amenities you offer, the more enticing your place becomes.

There’s even anEssentials categorythat you can select if you have the basic requirements covered.

Adding or editing amenities

  1. Click Listings and select the listing you want to edit
  2. Under Listing editor, click Your space
  3. Click Amenities
  4. Click + to add amenities or click Edit to delete amenities
  5. Review and then click Done

Listings that have the essential amenities option selected but don’t actually provide the items may be subject to penalties, including removal from Airbnb.

Read tips on how stocking your listing – from toilet paper to TVs – can attract positive reviews in the Resource Centre.

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Providing essential amenities for guests (2024)

FAQs

What does it mean when Airbnb says no essentials? ›

What are essentials on Airbnb? Essentials are the Airbnb amenities that could be considered Airbnb must-haves – the things that any guest can reasonably expect to find at your accommodation. Typically this includes toilet paper, soap, linens, a towel, and a pillow.

What is the meaning of essential amenities? ›

: things considered to be essential to make life easier and more pleasant. The government intends to provide the isolated town with basic amenities, such as roads, running water, and electricity.

What do Airbnb hosts need to provide? ›

We strongly encourage Hosts to provide these essential amenities in all their listings:
  • Toilet paper.
  • Soap (for hands and body)
  • One towel per guest.
  • One pillow per guest.
  • Linens for each guest bed.

How do I edit amenities on Airbnb? ›

Adding or editing amenities
  1. Click Listings and select the listing you want to edit.
  2. Under Listing editor, click Your space.
  3. Click Amenities.
  4. Click + to add amenities or click Edit to delete amenities.
  5. Review, and then click Done.

Why does Airbnb keep denying me? ›

Requests made on behalf of other people, like family members or friends, aren't allowed on Airbnb. Unclear communication or lack of transparency. Requesting to book without providing any info—such as who will be staying and generally why you're visiting—can lead to a reservation request being declined.

What do Airbnb guests want most? ›

Here's what many guests will see as non-negotiables when looking for a vacation home.
  • Washer and dryer.
  • Parking.
  • Air conditioning or heating.
  • Kitchen. Even better, one stocked with all these kitchen essentials.
  • Reliable high-speed WiFi. ...
  • Contactless check-in.

What are the 4 basic amenities? ›

Generally, a basic amenity in an apartment or hotel includes running water, electricity, electrical outlets, windows, bathroom, sink, and more. It depends on where you are, but these are considered important and are things that you normally have wherever you go.

What is minimum essential amenities? ›

MINIMUM ESSENTIAL AMENITIES (MEA):

3.1 When a station is constructed, certain minimum amenities are required to be provided at each category of station (on the basis of projected traffic/earnings). These are called Minimum Essential Amenities (MEA).

What is an example of an amenity? ›

Amenities are features or services that enhance the comfort, convenience, or enjoyment of a home or apartment. They can include a wide range of things, such as swimming pools, fitness centers, laundry facilities, parking, and more.

What amenities should an Airbnb have? ›

Essential Airbnb amenities to include
  • Hot water. Although not a requirement for Airbnb's essential checklist, hot water is very much an expected amenity by guests and is used for bathing, showering, heating and washing up.
  • Toilet paper. ...
  • Towels. ...
  • Pillows. ...
  • Bed linen. ...
  • Toiletries. ...
  • Clothes hangers. ...
  • Cleaning supplies.
May 4, 2023

What are Airbnb hosts not allowed to do? ›

Authorization: Airbnb requires that all hosts be authorized to host, and that hosts comply with all applicable laws. Using a third party to book a hotel or third-party accommodation and listing it on Airbnb is not allowed.

How many towels to leave for Airbnb? ›

How Many Guest Towels Should You Offer per Guest? Generally, you should provide every guest with two bath towels: one washcloth and one hand towel. If you don't have a washing machine, then make sure to add extra guest towels for every extra night exceeding two nights.

What does Airbnb mean by essentials? ›

I got this info from the Air BnB blog: http://blog.airbnb.com/amenities-diy-hosting-tips/ "Every Airbnb host is expected to provide guests what we like to call the essentials: soap, toilet paper, clean sheets and towels."

Can Airbnb charge for amenities? ›

Types of fees Hosts can collect

Resort fee: This can cover the cost of amenities like pool, gym, or wifi. Security deposit: A refundable deposit that can be used to cover any damage that occurs during the stay. Cleaning fee: A one-time fee used to cover the cost of cleaning.

Can Airbnb host change amenities after booking? ›

You can update your listing description or amenities after a guest books a reservation; however, guests with pending or confirmed reservations won't see any updates or changes you've made to your listing.

Why won t Airbnb take my reservation? ›

There are lots of reasons a payment method might prevent you from completing a reservation, including expired credit cards or insufficient funds. Check out our troubleshooting tips for payment methods if you're not sure what's wrong.

Why am I unable to book on Airbnb? ›

Why this happens. “Not possible” appears when a guest has sent an inquiry or trip request for dates that were once available, but are no longer available, because: Another reservation overlaps with some or all of the dates the guest inquired about or requested.

Why are Airbnb sitting empty? ›

But it's not because people don't want to travel. Instead, market analysts say many U.S. Airbnbs are sitting empty because so many wealthier people and investors listed short-term rentals on the site, in the wake of a pandemic-fueled boom.

Why are some Airbnbs nonrefundable? ›

A non-refundable option is a discount that lets you book at a lower price but can't be canceled for a full refund unless your reservation is impacted by a Major Disruptive Event. Hosts can offer it on top of other discounts like monthly or weekly discounts.

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