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The latest Coronavirus (COVID-19) updates for our customers
Due to COVID-19, Samsung continues to adapt its practices to adhere to government guidelines. See more details from below link.
Find additional information
Warranty Information
Read the Terms & Conditions of your Samsung Warranty and Australian Consumer Law.
Australian Consumer Rights
Information on Consumer's Rights to remedies under the Australian Consumer Law for faulty products.
Samsung Top Loader Washing Machine Safety Recall
Important notice regarding the Safety Recall of Samsung Washing Machine
Smart Switch Guide
Want to transfer your contacts, photos, messages, and more over from your old device? Using Samsung Smart Switch, it has never been easier or more convenient.
Screen Replacements for Galaxy Smartphones
Samsung Electronics Australia has recommended retail pricing for screen replacements on certain Galaxy smartphones.
Galaxy Battery
Check out how you can take better care of your battery through proper use and charge.
SmartThings FAQ
Get started with SmartThings App that lets you easily control, monitor and automate your home from the comfort of anywhere.
News & Alerts
Current and comprehensive updates relating to Samsung Support Releases, Events and More.
Galaxy Z Premier Service
Special customer care services are available when you purchase a Galaxy foldable device
Keep your Samsung Account secure
Set up two-step verification. Protect your account by requiring your password and another verification method to sign in.
Windows Update Information
Find out if your device is compatible with Windows 10.
Samsung Members Community
Discover a more interactive way to get the most out of your Samsung product through community discussion boards and forums.
Bespoke Upgrade Care
We provide exclusive Bespoke Upgrade Care for the Galaxy Z Flip3 Bespoke Edition.
Mobile Phone Screen Repair
Samsung are introducing a new repair technique which allows our authorised technicians to repair the LCD display screen on a Mobile phone rather than replacing the entire LCD display.
Maintenance mode
How to use Galaxy Maintenance mode to secure your device when a repair is in progress
How to
Interactive TV Simulator
Learn more about your TV and take advantage of all the latest functions using our Smart Interactive Simulator.