Problems Trading? | FAQs | Support (2024)

How is the guaranteed stop-loss order premium calculated?

The premium charged for guaranteed stop-loss orders (GSLOs) will vary by instrument and depend on your trade size. The estimated cost will be displayed on order tickets before you agree to apply a GSLO to aposition, and will automatically be deducted from your cash balance once you have confirmed the GSLO. The GSLO premium is refunded in full if the GSLO is not triggered. Learn how we calculate our GSLO premiums.

Why has my stop loss not executed when I can see the price has reached the level?

If you're currently long (with a buyposition), make sure you're looking at a sell chart (you can change the chart type at the bottom of the chart itself). If you're short (with a sellposition), make sure you're looking at a buy chart. If you still feel the stop loss should have been executed, please contact our Client Management team.

How can I reset my password?

You can reset your password by selecting ‘Forgotten Password’ on the login page. We will then send instructions for changing your passwordto the email address you use to log into your account.

What should I do if I have a query relating to my account?

Ifyou have any queries relating to your trading account, for example you wish to contest something about your account, whether relating to an open or closed position, please call our Client Management team immediately so we can take action as quickly as possible.

Why is ‘position increasing’ or ‘shorting’ not allowed on a particular product?

Sometimes you will be unable to buy orsell a product on the platform. There could be a number of reasons for this, but typically, it's when the regulator imposes restrictions or there's a lack of liquidity in the market. To list CFD shares on our platform, a number of parameters need to be met. If theparameters are not met, then we may not allow clients to buy/sell at that given time.

How can I change my email address?

To amend your registered email address, please contact our Client Management team by phone orsend a requestfrom your email address. In order to make the change we may ask you to confirm other personal details we hold for you on our records.

Can I open a forex trading account?

We offer CFDs on a large number of FX pairs abd this can be traded on the same platform as other CFD products. We don't, however, offer physicalFX trading.

Does the premium get refunded if I don’t use my GSLO?

If you remove a guaranteed stop-loss order (GSLO) from an open position, convert it to a regular or trailing stop-loss order, or close out the position yourself, we will credit your account with the GSLO premium charge.

Can I open more than one trade on the same product?

Yes you can. Click on the 'Accounts' tab and then 'Positions' on the trading platform to see your separate position clusters, or an amalgamated total with your average entry price.

Why can’t I short a spread bet or CFD on a stock but I can buy it? It says 'shorting not allowed'

Some stocks have restrictions placed on them, so you can only buy the stock and not sellit.

Why and how does the minimum distance on a guaranteed stop-loss order (GSLO) change?

Our Risk Management team determines the minimum distance for GSLOs on specific products, depending on market volatility and risk preference of that product on the day.

I’ve calculated my profit and loss but it doesn’t seem to add up? What should I do?

Please make sure you have taken into account any additional costs, such as overnight holding costs, the premium for guaranteed stop-loss orders, or commissions on share CFD trades. Profitand loss on CFD trading accountsis calculated in the currency where the product is domiciled and then converted into your account currency.

Problems Trading? | FAQs | Support (2024)

FAQs

What's the hardest mistake to avoid while trading? ›

Biggest trading mistakes and how to avoid them
  • Common behaviours among successful traders. ...
  • Not researching the markets properly. ...
  • Trading without a plan. ...
  • Over-reliance on software. ...
  • Failing to cut losses. ...
  • Overexposing a position. ...
  • Overdiversifying a portfolio too quickly. ...
  • Not understanding leverage.

Why is my Fidelity account restricted? ›

Accounts with three good faith violations or one freeriding violation in a 12-month period must be restricted to purchasing securities only with sufficient funds on hand in the form of core account balance, received deposit, or settled sale proceeds. This restriction expires in 90 days.

Why is my trade saying not enough money? ›

If you see a "Not enough money" message, it means your account doesn't have enough funds to meet the margin requirement. To resolve this, add funds, close some open trades, or increase your leverage ratio (e.g., switch to 1:400). To open a position, your free margin must cover the margin requirements.

What difficulties are you facing in trading? ›

One of the most common challenges for new traders is the lack of sufficient knowledge and education about the financial markets. Trading involves complex concepts, technical analysis, and understanding various financial markets.

Why do 90% of traders fail? ›

Most new traders lose because they can't control the actions their emotions cause them to make. Another common mistake that traders make is a lack of risk management. Trading involves risk, and it's essential to have a plan in place for how you will manage that risk.

What is the number one rule of trading? ›

If there is one thing industry professionals have learned in all their years in the financial markets, it is never add to a losing position. That means never “average down” a losing long position or “average up” a losing short position. This is even more important when using leverage.

Why do most people fail in trading? ›

The emotional aspect of trading often leads to irrational decisions like panic selling. When the market moves unfavourably, many traders, especially those who are inexperienced, tend to panic and exit their positions hastily. This panic selling often occurs at the worst possible time, leading to significant losses.

Why 99% of traders lose money? ›

The ones that try to squeeze the market for disproportionate returns only end up loosing money and in turn creating those very inefficiencies. This is one of the most important reasons why most people fail to make money in the markets. Unrealistic expectations. First of all, you're misquoting Zerodha (Nithin).

Why am I always losing in trading? ›

It's often hard to accept the kind of uncertainty in the market. Traders can be reckless. They may forego market analysis, dodge setting Stop Loss orders, and the risk management rules. All of this leads to mistakes and bad trades.

What is the most difficult thing in trading? ›

The most challenging aspect of trading is gaining the qualitative skills. Those that come from experience or time spent in the markets. Being realistic and realising that you are probably just an average trader and that's okay. It's about learning how to keep going even when your account experiences a few losses.

Why is trading so hard? ›

Factors contributing to these dismal outcomes include high transaction costs, emotional decision-making under pressure, and the inherent unpredictability of short-term market movements. Moreover, the rise of HFT algorithms has made it increasingly difficult for individual traders to compete effectively in many markets.

Why am I not successful in trading? ›

Poor Risk and Money Management: Traders should put as much focus on risk management as they do on developing strategy. Some naive individuals will trade without protection and abstain from using stop losses and similar tactics in fear of being stopped out too early.

What is the number one mistake traders make? ›

Trading without a Plan

Trading without a plan is one of the biggest mistakes made by new traders. It can put you at risk of making decisions based on emotions and behaving impulsively, which often leads to losses.

What is the biggest fear in trading? ›

And they must overcome their own fears to succeed.
  • FEAR #1 – SLIPPAGE. ...
  • FEAR #2 – SELLING TOO SOON. ...
  • FEAR #3 – BUYING BEFORE THE BOTTOM. ...
  • FEAR #4 – MISSING OUT. ...
  • FEAR #5 – LOSS OF INTERNET CONNECTION. ...
  • FEAR #6 – LOSS OF EQUIPMENT. ...
  • FEAR #7 – MISSING A TRADE WHEN YOU'RE AWAY. ...
  • MY BEST ADVICE.

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