FAQs
Ensure that your cable and outlet work properly. First, ensure that all the cabling is firmly inserted. Leave the TV unplugged for 30 seconds. Unplug any power boards or surge protectors the TV may have been plugged into, and when plugging it back in, plug it directly into an outlet that you know works properly.
How to fix Samsung TV picture problem? ›
Troubleshooting picture issues on your TV
- 1 Open Settings, and select Support.
- 2 Select Device Care, and then select Self Diagnosis. Note: On some models, select Support and then select Self Diagnosis.
- 3 Select Start Picture Test. You will now be taken through a series of picture tests.
Wait for 30 seconds, and then see if it reconnects to the internet.
- Unplug both the TV and router. ...
- Check your router's connectivity. ...
- Check the connection between your router and TV. ...
- Reset your network. ...
- Factory reset your TV. ...
- Reconnect to the Internet. ...
- Contact Samsung Support.
However, here's a general guide that applies to many smart TVs:
- Access the Settings menu on your TV.
- Navigate to the Apps or Application Manager section.
- Select the app for which you want to clear the cache.
- Look for an option that says "Clear Cache" and select it.
Press and hold the power button on your TV remote until your TV turns itself off and then on again. Unplug your TV from the power socket and wait for 30 seconds before plugging it back in. Once your TV has restarted, try using the app again.
Is Samsung having problems right now? ›
User reports indicate no current problems at Samsung.
What was the issue with Samsung and their smart TVs? ›
Technology giant Samsung is warning its customers to avoid discussing personal information in front of their new smart TV sets. The warning applies to viewers who control their sets using its voice activation feature. It listens to conversations, and may share any details it hears with Samsung or third parties.
How to restart apps on Samsung TV? ›
You can restart apps on your Samsung TV by pressing and holding the Home button, which will open the app menu. Then, press and hold the Play/Pause button to open the home screen. Once you're there, scroll down until you find your desired app, and press the Power button to start it again.
How to reset Samsung TV network settings? ›
1 Using your remote control, navigate to the Settings menu and then select All Settings. 2 Navigate to Connection, and then select Network. 3 Navigate to and select Reset Network. 4 When prompted, select Reset to confirm your decision.
Why is my smart TV suddenly not connecting to Wi-Fi? ›
Here's what you can do: Ensure that your Wi-Fi router is turned on and functioning properly. Verify that your smart TV is within range of the Wi-Fi signal and not obstructed by physical barriers. Make sure that your Wi-Fi network is active and visible on other devices.
Turn off the TV. Unplug the television power cord (mains lead) from the electrical outlet. Let the television remain without power for 2 minutes. Plug the power cord (mains lead) back into the electrical outlet.
What is the default PIN for Samsung TV? ›
You can change the PIN number or reset it if you have forgotten it. The default PIN is set to 0000.
How to factory reset Samsung? ›
Press and hold the Bixby®, Power, and Volume Up buttons simultaneously until your phone vibrates and the Samsung logo appears. When the Recovery menu appears, press the Volume buttons to select Delete all user data or Wipe data/factory reset. Then press the Power button to make your selection.
How to reset a Samsung washer? ›
How to Hard Reset or Power Cycle Your Samsung Washer
- Power down your washer and unplug it from its wall outlet.
- Press the 'Power' for 5 seconds, then wait 10 seconds, and press the 'Start/Pause' buttons for 5 seconds as well.
- Wait 5 minutes, to allow for all residual electricity to discharge from your washer.
Reset your TV
- Turn on your TV and press the Home button on the remote.
- Navigate to Settings.
- Select General > Reset.
- Enter a 4-digit number on the PIN screen. ...
- Select "Yes" when the TV reboot pop-up screen appears.
- The process will begin and the TV will turn off when it is completed.
- 1 Unplug the TV and the One Connect Box for 30 seconds, and plug it back into a known working outlet. ...
- 2 If the red standby light comes on, then your TV has power from the working outlet. ...
- 3 If the TV still won't turn on and the red standby light is still blinking, this is a sign that something is wrong with your TV.
If possible, try a different HDMI cable to see if that fixes the issue. Another thing for you to check in case of black screen on Samsung TV is your power cable. Make sure it's securely connected to both your TV and the power socket. Otherwise your TV might not be receiving enough energy.
Why did my TV stop working all of a sudden? ›
A loose connection can cause your TV to turn off unexpectedly, and so can an aging power supply cord. If you notice frayed wires or damage to your TV's power cord, it's time to shop for a new TV to prevent further issues and potential electrical hazards.
